Schedule
Release 2021.025 will be deployed:
- To staging sites : Wednesday, December 15th
- To production sites : Thursday, January 6th
- To Enterprise sites : Monday, January 10th
Per Discussion Analytics Drill Downs
You can now get analytics insights and metrics on individual discussions. Understand how engaged community members are with a specific post, see how important announcements are received, and how ideas trend overtime using a dashboard that shows you how many views it has gotten, who is participating, and how users are reacting to it.
To access the report for a specific post, use the Analytics option in the thread's options menu.
By default, the dashboard will show you the last 30 days worth of data. Use the data filter to expand or narrow down the timeframe.
Available metrics include:
- # of comments
- Participants
- Viewers
- Pageviews
- Reactions received
- Participation rate per role-type
Per Article Analytics Drill Downs
You can now get deeper insights on individual articles in your KB. Using our per-article analytics dashboard you can not better understand who has viewed a knowledge article, or your latest release notes and understand if users have rated the content as helpful or not.
To access per-article dashboards, use the Analytics options in the article's options menu.
By default, the dashboard will show you the last 30 days worth of data. Use the data filter to expand or narrow down the timeframe.
Available metrics include:
- Pageviews
- Viewers
- Article Feedback responses to "Was this article helpful?"
New and Improved Webhooks
New webhook events and collections have been added to allow for deeper integrations with our platform.
- Disciplinary actions added to User Webhook: Know when a user has been jailed/unjailed, banned/unbanned. Know the source of the action - warnings & notes, community managers or ban rules.
- Group Membership events added to Groups Webhook: Know when groups are added, updated or deleted, and when users join or leave Groups.
Updated Search Admin Dashboard
We've made some improvements to our Search Dashboard to show how much content is indexed in search for each record type vs how much content is available in the site's data base. This will allow us to better understand if there is a discrepancy between search results and available content and see how search indexing is progressing if and when search issues or concerns arise.
This page will only be visible to Site Owners and should only be used by Vanilla Support Agents.
Improvements
Fixes
