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Tutorials and tips for getting the most out of Vanilla. Learn how to setup your site in a way that best suits your unique community.
Stay up to date on the latest Vanilla releases. Learn what's new and what has changed in always improving software.
This content is applicable to Open Source developers and select Legacy Enterprise plan Vanilla Cloud developers.
Learn how to theme your site with Vanilla's flexible, beautiful theming system.
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Documentation on Vanilla's APIs and Webhooks
Learn about Vanilla's Analytics and Dashboard BETA
Strategic Support for Higher Logic Vanilla Customers.
Strategy docs to help you better work with AI on your Community.
Learn more about the Vanilla product with our helpful demo videos!
Overview This release focuses on our new Groups experience along with minor improvements and bug fixes. Schedule Staging: Week of Feb 9 Production: Week of Feb 16 Enterprise: Week of Feb 23 ✨ New Groups Experience: Easier to Run, Easier to Discover, Fully Customizable We’ve delivered a major upgrade to Groups in Vanilla —…
Overview Release 2025.021 introduces two new support desk integrations—ServiceNow and Freshdesk—to streamline community-to-support workflows, along with a redesigned Sentiment Analytics Dashboard that delivers clearer, more accurate insights into community sentiment. Schedule Staging: November 12th, 2025 Production: Week…
There are several key components that help you build a well-organized, engaging, and aligned program. Content Themes and Topics Identify themes to focus on can help drive a program that is engaging and can be aligned to customer seasons. These can be monthly or quarterly depending on needs. Break down these themes into…
Layout Editor enables you to create custom layouts that can be applied to various pages across your community. In this article, you'll learn: which pages across your community you can create custom layouts for, and the purpose and structure of each page layout available to you. This knowledge should help you more easily…
The posts in your Higher Logic Vanilla (Vanilla) community are automatically arranged by most recent, either by post-creation date or most recent comment post date. This means that every time an existing post receives a new comment, it will again move to the top of the list; sometimes, however, a post may not receive…
This article documents the variables that can be used to customize your theme. Specify these variables in the Advanced Settings panel of the Theme Editor. To access the panel, click Advanced Settings , as shown below. (The button always displays, irrespective of which section is being customized.) The Advanced Settings…
Accessibility involves making websites easier to use for persons with disabilities (such as vision and physical impairments). Accessibility laws require that a person with disabilities be able to use a website with software that reads aloud the site's content and/or using only a keyboard. Higher Logic Vanilla (Vanilla) is…
The Subcommunities feature is one method of dividing your Higher Logic Vanilla (Vanilla) community into multiple "mini communities" (often by language or product). Subcommunities are a great way to manage a community in multiple languages on the same instance. A subcommunity divides a single community or a node into…
In your Higher Logic Vanilla (Vanilla) community, Categories are the high-level organizers of your posts, and each post must be placed in a Category. You can view your community's Categories by clicking Categories in the top navigation available on all community pages. Managing a community's Categories involves, for…
[alert callout] IMPORTANT: Pockets, and their associated widgets, represent our classic design experience. For a more streamlined experience, with deeper layout customization and expanded widget capabilities, we recommend upgrading to our Layout Editor. [info callout] NOTE: Pockets only display in legacy layouts, and will…