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Release 2026.001
Overview This release focuses on our new Groups experience along with minor improvements and bug fixes. Schedule Staging: Week of Feb 9 Production: Week of Feb 16 Enterprise: Week of Feb 23 ✨ New Groups Experience: Easier to Run, Easier to Discover, Fully Customizable We’ve delivered a major upgrade to Groups in Vanilla —…
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Release 2025.021
Overview Release 2025.021 introduces two new support desk integrations—ServiceNow and Freshdesk—to streamline community-to-support workflows, along with a redesigned Sentiment Analytics Dashboard that delivers clearer, more accurate insights into community sentiment. Schedule Staging: November 12th, 2025 Production: Week…
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📋 Building an Effective Content Calendar
There are several key components that help you build a well-organized, engaging, and aligned program. Content Themes and Topics Identify themes to focus on can help drive a program that is engaging and can be aligned to customer seasons. These can be monthly or quarterly depending on needs. Break down these themes into…
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Overview of Custom Page Layouts
What's changed in Release 2026.017: Site Structure is now the central place to review and manage the relationships between languages, subcommunities, Categories, Knowledge Bases, layouts, and Style Guides. Changes are staged in a plan so you can review them before they affect members. See Release 2026.017 notes for an…
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Bump a Post
The posts in your Higher Logic Vanilla (Vanilla) community are automatically arranged by most recent, either by post-creation date or most recent comment post date. This means that every time an existing post receives a new comment, it will again move to the top of the list; sometimes, however, a post may not receive…
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Theme Variable Reference
This article documents the variables that can be used to customize your theme. Specify these variables in the Advanced Settings panel of the Theme Editor. To access the panel, click Advanced Settings , as shown below. (The button always displays, irrespective of which section is being customized.) The Advanced Settings…
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Accessibility in Your Vanilla Community
Accessibility involves making websites easier to use for persons with disabilities (such as vision and physical impairments). Accessibility laws require that a person with disabilities be able to use a website with software that reads aloud the site's content and/or using only a keyboard. Higher Logic Vanilla (Vanilla) is…
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Subcommunities Overview
What's changed in Release 2026.017: Site Structure is now the central place to review and manage the relationships between languages, subcommunities, Categories, Knowledge Bases, layouts, and Style Guides. Changes are staged in a plan so you can review them before they affect members. See Release 2026.017 notes for an…
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Category Configuration & Management
In your Higher Logic Vanilla (Vanilla) community, Categories are the high-level organizers of your posts, and each post must be placed in a Category. You can view your community's Categories by clicking Categories in the top navigation available on all community pages. Managing a community's Categories involves, for…
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Pockets
Page customization is still available through Layout Editor. This article covers legacy Pockets, which do not run on Layout Editor pages. For current widgets and Custom HTML options, see Layout Editor Widgets. For migration guidance, see Retiring Legacy Pockets. NOTE: Pockets only display in legacy layouts, and will not…