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Product ideas/feature requests in community 🧐
Hi all, I'm looking into adding a product idea section to our community. We're using our community as part of our scaled CS motion. So basically this would give customers in that segment a way to surface feature requests since the traditional way would be directly to a CSM. I'm curious how other teams manage these…
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Measuring “resolution rate” / solved questions in Vanilla?
Hey folks 👋 I’m trying to find a good way to measure something similar to resolution rate in our community. Basically: of all questions asked, how many do we actually solve? The goal is to better understand how helpful our support is (and ideally an indication for user satisfaction too). I know there’s the Accepted Answer…
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Quick links on category and subcategory pages
Can you edit quick links on a category page? I'd like to be able to either get rid of the "All Categories" quick link or prioritize tags above the all categories quick link. Thanks in advance for the help!
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#TipTuesday: Create Momentum with Recurring Community Events
One of the easiest ways to boost engagement in your community? Give members something to look forward to. Recurring events create rhythm, build habits, and give members a reason to come back regularly. Here’s how to make them work: 1️⃣ Start Simple and Stay Consistent Pick one format and stick with it. Examples: Feature…
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February Success Community Roundup! 🏂 🥌 ⛷️
Hey Vanilla friends! Happy February - hopefully you're all feeling motivated by some of the incredible feats from the Winter Olympics and ready to get out and try something new! ☝️ how I feel anytime I'm convinced to go skiing, anyone else? Let's take a look at what's been happening in the Success Community this month: 🍦…
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#TipTuesday: Game of Logins - Building Community Behind and Beyond the Wall
When you play the Game of Logins, you either win… or you're like the rest of us and wonder if your community is missing out on great visibility and traffic by keeping everything behind the login wall because you're worried about direwolves, giants, and White Walkers reeking havoc. Many people look at the privacy of their…
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Help Needed with Assigning Posts to Other Users
Hi everyone, I'm currently trying to figure out how to assign posts to other users so they can provide answers. I'm aware that certain permissions and roles are required for this, but I'm not sure how to properly implement it on our platform. If anyone has experience with assigning posts or can share best practices on how…
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📣 Join us in San Francisco to talk about metrics that matter
Hey Community Builders 👋 Ready to finally make metrics your superpower? Join us in San Francisco for our next Community Manager Connect, where Caty Kobe Burt will share how she approaches metrics — and more importantly, how she’s used them to quantify her teams’ impact and unlock further investment. If you’ve ever…
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January Success Community Roundup! 🥶 ❄️ 🏂
Hey Success Community! 👋 We've made it through the first month of winter, and it has not been an easy one. We all deserve a special treat. Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🎉 Happy Community Manager Appreciation Day! 🎉 ⭐️ #TipTuesday #TipTuesday: Creating…
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Can you download all comments/usernames/profile fields into csv?
Hi everyone, I've been asked by our product design team if there's a way to download all comments from a community post, including user names and company in an excel file or csv? For context, we post a lot of feedback opportunities and get lots of feedback so the team want a way of easily categorising the feedback based on…
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Question: Can you customize the main Events Category page on community?
Question: Is it possible to customize the main Events Category page? Examples: Can you edit the appearance/add widgets/look and feel of how events appear? Can you combine all Community and Group events with the option to filter? Thanks!
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#TipTuesday: Creating meaningful workflows with Vanilla's Automation Rules
Happy #TipTuesday Everyone, Today I am going to talk about setting up meaningful workflows using Vanilla's automation rules that should help keep your community rolling like a well oiled machine. First, let's look at Vanilla's automation rules. We have triggers for both user management and content management but will focus…
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🎉 Happy Community Manager Appreciation Day! 🎉
Today we’re celebrating you, the superheroes of the community world: Community Managers 💙 We know that community managers do it all. You’re part strategist, part moderator, part data analyst, part content producer, and SO much more. You have to constantly juggle competing priorities, moderate tough conversations with…
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Tip Tuesday: Getting Started with A/B Testing in Your Community
A/B testing doesn’t need to be overly technical or intimidating. At it's simplest, it’s about making small changes and paying attention to how users respond. If you’re thinking about running A/B tests in your community, here are a few best practices to keep in mind: Start with a clear goal Before you make any changes,…
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#TipTuesday: 3 helpful analytics charts for content ideas
We know that it is important to ensure that your community is catering to the needs of your members by having the content that they are looking for when they visit the community. This is essential for members to find value and continue to return to the community to engage with the content. Here are 3 out-of-the-box…
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Has anyone figured out a good TTV metric?
Hello, We're revamping the metrics we report on for the new year and I was wondering if anyone has figured out a good way of mapping time to value on the community? I'm thinking "time to first meaningful interaction" could be good to track but the problem is we have a lot of people who log on to view content but don't post…
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#TipTuesday: The Quiet Power of Workstation Community
My job at Higher Logic is 100% remote. My co-workers are far away, with only one other colleague in the entire state of California. For a long time, my home office faced the backyard. It was quiet and peaceful, with fountain sounds and a view of trees and a bird feeder. On paper, it was an ideal work environment. Recently,…
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#TipTuesday: Turn Your Most Helpful Members Into Recognized Community Leaders
Every community has a handful of members who consistently step up by answering questions, sharing knowledge, welcoming newcomers, and modeling the behaviors you want others to follow. A powerful way to strengthen your community is to formally recognize these standout contributors as leaders. ❓️Why this matters Elevating…
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December Success Community Roundup! 🎄 🕎 🕯️ 🎅🏼 ❄️
Hey Success Community! 👋 Happy Holiday season! For however you celebrate, I hope it includes lots of good food and some great naps. Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Excited for Super Forum? We Are Too! ⭐️ #TipTuesday #TipTuesday: Go on Holiday - Let Vanilla…
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#TipTuesday: Go on Holiday - Let Vanilla Work for You!
The holiday season is your time to recharge—but your community shouldn’t go quiet just because you’re out of office! With Scheduled Posts and Automation Rules in Vanilla, you can keep the conversation flowing and critical tasks handled automatically. Here’s how to set it up so you enjoy your break with peace of mind. 🌟 🗓️…
