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🦃 🥧 November Success Community Roundup! 🍁 ❄️
Hey Success Community! 👋 It's time for another Community Roundup! November is wrapping up and fall is slowly transitioning to winter up here in Canada, while our friends to the south are celebrating family, friends and everything else to be thankful for (turkey and pumpkin pie perhaps?) We hope that everyone who had some…
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Mark your calendars for April 10 to 12! Super Forum 2024 💥
Big news! 📣 Higher Logic is holding Super Forum April 10-12 and registration opens TODAY! If you are not familiar with the event, it is Higher Logic’s annual conference and this year’s event is focused on sparking change. We’ll have a preview of the roadmap, strategy workshops, presentations from some of you, and more.…
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Higher Logic Vanilla Community Guidelines
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
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Has anyone used an Airtable integration?
Hi everyone! Bit of a long ask so apologies in advance. We don't have a Zapier account but I'm trying to build the case to get one and was wondering if anyone has used it to build an integration with Vanilla? Specifically, we have a use case for a subcommunity that will connect some of our customers with subcontractors.…
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What is CX? Why is Customer Experience so Important?
We're all familiar with the term customer service. Anyone who has had an issue with a product or service has likely dealt with the customer service department that provided it. Generally the interactions only happen post sale, for issues or questions about the product. On the other hand, customer experience encompasses…
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Please join our next HLV Connect: Customer Panel
Please join @Ally and me on November 7th at 2:00 PM Eastern as we host a customer panel. Our guests are @thaas from Red Hat, @Heather Wendt from Gain Groiw Retain, @Jenna Lansky from United Rentals, and @epanska from SmartRecruiters. We look forward to seeing you!
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All About Our Easter Eggs!
Howdy, y'all! You may have noticed that our #TipTuesday post on September 19 had a little something special in it. If you didn’t, you should check it out – hint, hint! We posted some Easter Eggs back in July in a couple of posts, and they’ve been sadly neglected since then. I’m here to let you know that our precious,…
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Polls - How do you use them?
The title pretty much speaks for itself, but I am curious about the various ways y'all use them. Are they fun or serious? Do you use them as a form of ideation? Do they spark discussions? If you don't use them right now, do you have any creative ideas for them?
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Join us for our next HLV Connect: Building ROI for customer communities 📈
Ever feel like you're speaking a different language when pitching the value of customer communities to your exec team? 🗣️ We've been there - and so have many of our customers. That's why we've designed a no-fluff webinar that’s all about equipping you with the hard-hitting facts, figures, and frameworks that resonate at…
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Join us for our next HLV Connect: Open Session (November 21st)
Join @JSaghbini and @hannahhowle on on November 21st at 2:00 pm EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register now and feel free to comment on this post with anything that you'd like to…
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#TipTuesday - Fueling User-Generated Content in Your Community
In the dynamic landscape of the digital era, organizations are constantly seeking ways to grow and enhance their online communities. A key driver of success in this realm is the cultivation of user-generated content (UGC). Harnessing the power of your community members to create and share content not only fosters…
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Customer Showcase November 2023: Heather from Gain Grow Retain
I am Heather, and I run the Gain Grow Retain (GGR) community. Some information about the community I run: GGR is a Community of Practice that was started over 3 years ago to support leaders in Customer Success. Over the years, we have grown from about 1,600 initial members to over 11,000. We are not tied to a product or…
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#TipTuesday: Improving the 'discoverability' of your Community
So you’ve finally launched your community. The implementation might have been 2-3 months but this is a process that started much earlier when you consider you had to do your research, evaluate vendors, build your business case, and build your overall community strategy. This entire process may have started 12-18 months…
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We're spilling our secrets for reviving online communities and driving engagement
Join us tomorrow for a webinar with ChurnZero at 2pm ET! @Shauna will share: Simple ways to get your team engaged in the community How to align and rally the business behind the community Tactical strategies on how to revive the community (Here's the first secret, community building is a marathon, not a sprint!)
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#TipTuesday: What metrics help define a healthy community?
As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…
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Help your users to help themselves
Our years in the community realm have taught us that customers really want the option to help themselves. It's a big deal for their overall experience. I mean, a whopping 84% of folks prefer to try and sort things out on their own first, and a solid 79% expect that self-help option. Having an easy-to-find self-service…
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#TipTuesday: From The 90-9-1 Rule to 55-25-20 – Start Focusing on Quality
In the early 2000s, the 90-9-1 Rule was introduced to the world by Jakob Nielsen, co-founder of the Nielsen Norman Group. Originally, it was an observation of the way people behaved in large online communities: 90% of members are passive observers. 9% engage occasionally. 1% are active contributors. Eventually, this…
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Integrating with Condens?
Hello! I've just found out that the product designers here use Condens for their UX research and I'm wondering if it's possible to build in integration between an Ideation category and Condens? If not, has anyone used Condens in other ways (uploading csv files with Idea data etc)? Thanks! Alex
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Can we add a "repeat events" feature?
I saw that there was a recent update to add CTA buttons to events - AMAZING! But, could we also make it so that we can do repeat events? We hold a live forum every other week and currently I need to manually add each event, even though the details never change. Would love to be able to check a box that says, "this is a…
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🎃 👻 October Success Community Roundup! 💀 👹 🦇
Hey Success Community! 👋 Welcome to a special Halloween edition Community Roundup! Whether you're here most excited for scary movies, getting dressed up, or indulging your inner child binging on mini chocolate bars (✋) there's fun to be had for all. Before you head off Trick or Treating 🍭 check out what's been happening in…
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ICYMI: How to build a community to support scaled success! ⭐️
In case you missed my webinar a few weeks ago (you can find that here), our friends at ChurnZero have posted a recap on their blog: Anyone here building scaled success programs with community? What has worked for you (and what hasn't??) would love to hear others' experiences :)
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Join us for our next HLV Connect: Open Session (Oct 24, 10 EST / 3:00 UK 🇬🇧)
Join @screghan and I on on October 24th at 10:00am EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register now and feel free to comment on this post with what you'd like to discuss.
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Why do people join communities? 🧑💻
Hey there Community Managers! Let's chat about why joining communities is so important, especially as more and more of us move towards working remotely or are still hesitant to get back to our normal, pre-pandemic social lives. The need for connection is deeply ingrained in all of us. We're wired to be part of communities,…
