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Meetup for San Francisco Community Builders
Online Community Managers are gathering September 24 in San Francisco to mingle and learn. The topic of the talk will be "Navigating Community Platform Migration". Even better than the content will be the connections with interesting people that you make. Please RSVP and join us!
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Facilitating Beta Testing with Product Teams
Hello! I'd love some advice from others in the SaaS industry. Have any of you created a discussion category in your community for internal product teams to facilitate beta testing with community members? Here is my current thought process: Create a discussion category. Add a role that can access that category. Give product…
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Has anyone integrated G2 reviews into their community?
We want to embed G2 into our Vanilla community so users can complete a review while visiting the site. Has anyone had success creating custom code to allow this?
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TipTuesday: Start Small, Grow Strong
Tip Tuesday: Start Small, Grow Strong One of the biggest mistakes people make with communities is trying to go too big, too fast. It can feel exciting to want a big splash, but the truth is… the strongest communities usually start small. A handful of people who are passionate and willing to engage consistently can set the…
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#TipTuesday: Creating extra email addresses
While managing your community, you are likely to encounter situations where extra email addresses are helpful. For example: Sign-up flows: Registering as a new member multiple times to make sure onboarding works smoothly. Event registration: Ensure emails, notifications, and automations trigger as intended for different…
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From Canva to code: how I built the new Gleaniverse community in Higher Logic Vanilla
When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
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August Success Community Roundup 🍦 🍉 🌻
Hey Success Community! 👋 I hope everyone has enjoyed these last few weeks of summer, possibly by eating way too much ice cream like me… Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Can your content be summarized away? Search Is Shifting. Are You Seeing the Drop Too?…
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Can't use Badgify with custom post pages?
Hi, We used to be able to use Badgify for automatic participation badges for comments in some of our posts. We used this a lot for our engagement content/gamification. When we switched to custom post pages, we're not seeing this option? Is this addon not available anymore for custom pages, just like Polls? We've been…
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Can your content be summarized away?
This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…
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Search Is Shifting. Are You Seeing the Drop Too?
I've noticed a significant decrease in page views across several communities, and I’m not the only one. The reason? AI-powered search. Traditionally, search worked like this: You type in a question Get a list of links Click into one Explore until you find your answer Each of those clicks = traffic to your community. But…
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Want AI to Quote You? Make Your Content the Source
We’re all watching how AI summarization is reshaping content discovery. Tools are now pulling answers from across the web in seconds, but here’s the big question: How do you become the source that AI summarizes, quotes, or links to? Lately, I’ve been experimenting with ways to position content for higher visibility…not…
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Has anyone used KaseSync or SearchUnify recently?
I came across a few older discussions about KaseSync and SearchUnify from Grazitti, but most of them seem pretty dated: Discussion on Grazitti integrations Another mention of Grazitti Release notes mentioning SearchUnify More recent release note update External search notes KaseSync references I’d love to hear from anyone…
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How Are You Safeguarding Your Community's Content in the Age of AI?
With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…
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AIgents: What They Are, and Why Community Pros Should Care
As I dig deeper into the impact of AI summaries on community engagement and site traffic, I’ve been exploring a term that’s quickly gaining traction: AIgents (AI agents). These tools don’t just surface information—they act on behalf of users. Think: summarizing content, answering questions, and recommending next steps...…
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#TipTuesday: When’s the best time to host a webinar?
Webinar timing can feel like guesswork, and honestly, most of us just default to whatever’s worked “okay” before. But every so often, it’s worth checking the data to make sure you’re not missing out on sign-ups or attendees. Jon Schumacher pulled together a bunch of webinar benchmarks (from GoToWebinar, ON24, MegaMeeting,…
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Building Advocacy Pathways in Your Community [ 🎥 recording ]
Scaling customer advocacy isn’t easy. Surveys and 1:1 outreach only get you so far, and they often miss the everyday signals hiding in plain sight. Community gives you another way to spot and support advocates. When someone regularly answers questions, shares product feedback, or engages with peers, that’s a signal they’re…
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How Are You Building Connection or Operations — or Seeing the Power of Both?
We often talk about Connection and Operations as separate functions in the COMPASE framework. But the truth is—they’re deeply linked. Communities built for connection help members feel safe, welcome, and engaged. Communities built for operations give members tools and spaces to solve problems together. When you build a…
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Has anyone set up a "Community Rotation" type program?
Hi everyone! I'm looking for some advice as I am in the early stages of scoping out a kind of internal community rotation program to help support me as I am the sole community manager at my company. I run a closed community for customers (we're a health tech SaaS company) and our community continues to scale, it's getting…
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How do you manage interval vs external announcements in your community?
I'm curious to hear how you all manage announcements that are specific to your users vs announcements that are open to the public? Here is our use case: We have one category that we've used mainly for announcements. Members are not able to post there except our staff, mods, and admins. Now that we are working towards…
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July Success Community Roundup! 👙 ☀️ 🏖️
Hey Success Community! 👋 Summer is in full swing, hopefully you're all enjoying some fun in the sun! Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 What part of your community are you most focused on right now? ⭐️ #TipTuesday #TipTuesday: Keep your community…
