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Welcoming additional Community-Minded Voices to the HL Vanilla Community!
Hey Vanilla friends 👋 We have some exciting news to share! In the next couple of weeks, we’ll be opening up parts of the Higher Logic Vanilla Community to people who are not currently HL Vanilla customers. This is a new step for our community, and one we’re taking with a lot of intention. By welcoming additional…
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A New Support Communication Channel!
It's May! And to celebrate, the Vanilla Support Team is trialing a new communication channel. We're turning off our phones for the month and replacing them with schedulable 10-minute Zoom calls. That's right! All Vanilla customers will now be able to schedule a 10-minute Zoom call - often within the hour - with an…
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Secret Message for the Original Poster?
Hi all, We're looking for a way to add a service account "comment" to a post that: Appears/sends after a Question has had no response after X amount of time Only displays for the original poster OR displays for everyone, but does not make the question "answered" I know we can set up an automation rule to send an email, but…
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#TipTuesday: Mark an Accepted Answer when your question is solved
Q&A is one of the most commonly used features in many communities. Members rely on it to ask questions, get help, and learn from others who may have run into the same situation. Because Q&A is so active, it is worth the occasional reminder: when a question has been answered, marking an Accepted Answer helps turn that…
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Is it possible to create a View Only role Admin-type role?
Hello, I want to create a new role that would provide our Support team members access to see our Community user list and their roles. This would let our support team troubleshoot when a user says they aren't able to log in, and confirm that deactivated platform users have been moved to our Former Member role in the…
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Share: How Is Everyone Using AI with Vanilla Communities?
I joined the AI Study group call with @Nicole and @MariusCiortea yesterday (future events here https://success.vanillaforums.com/search?domain=event&query=study%20group&scope=site&source=community) ) Marius introduced the group to MCPs and we talked about how people are using AI with their Vanilla communities. I wanted to…
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Where are the community benchmark data posts?
Hi everyone! I remember seeing posts from the Vanilla team sharing anonymized, aggregated data from across customer communities — the kind of thing you could use to benchmark your own metrics against peers in different industries. I can't seem to track them down now. Does anyone know where they live, or whether they're…
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Live Demos to Lasting Value: Building the Partner Spotlight Series Hub
Hi Community! The Blackbaud Community hosts a quarterly Partner Spotlight Series webinar featuring partner solutions in 10-13 minute speed demos. The Spotlight Series is a valuable way for our members to discover and learn more about these partner solutions. As the catalog of sessions grew, so did the need for a more…
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Examples of how you are using Custom Pages in your communities.
Hi everyone, My team is considering to use knowledge bases to share about our programs but I was also curious how others are leveraging custom pages and how this could also work alongside a KB. If you have some examples to share I would like to hear them, or even screenshots of your custom pages to get me inspired! Thanks.
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Cannot figure out how to show Participation Rate as a bar graph
Hi, I'm trying to create the Participation Rate graph as a bar or line graph so we can easily compare week over week, month over month, but I can't seem to crack it. Has anyone else done this already?
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Lets talk AI Search Assistant
Higher Logic’s AI Search Assistant uses RAG, so it searches the community knowledge base and generates answers dynamically. That part is impressive on its own. But the part that really stood out to me is what happens when the AI can’t answer the question. Instead of stopping at “I don’t know,” it gives the user an option…
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May Success Community Roundup! 🌸 ☔️ 🌷
Hey Vanilla friends 👋 Spring has been slow arriving here in Canada this year (and very rainy), but the flowers are finally starting to bloom 🌸 Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🎉 Introducing the Higher Logic Vanilla MCP! A New Support Communication Channel!…
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MCP use cases
As you might have seen I've done a similar post on LinkedIn. I wanted to share with you a PDF that has some high-level MCP use cases you guys should be thinking about. If you have additional ones I would love to hear them in the comments.
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#TipTuesday: Make Member Conversations a Regular Habit
I was well into my career as a community builder before I realized the value of intentionally setting aside time to talk directly with members — by phone, Zoom, or even in person when possible. It’s easy to get caught up in moderation queues, analytics, and content calendars. But some of the best community insights come…
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Weekly To-Dos
Hello everyone! I am a part-time, solo employee for my company's community. I would love to hear your daily/weekly/monthly/quarterly checklists that you complete to make sure you are staying on top of everything and keeping track of all the necessary moving parts. Since I don't have as much time as a full-time employee, I…
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#TipTuesday - Brand-driven Ideation programs: the not so scary alternative
Ideation programs can be intimidating, and many community teams shy away from implementing them. Sometimes, it's because they feel they won't get buy-in from the Product team, or they think the initial support will eventually fade away. Especially in large communities, teams may also fear receiving a high volume of ideas…
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Is there a way to customize individual "create post" pages?
Hello! Looking to create specific page layouts for our different types of post (feedback, questions, etc.). Is this possible?
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Exporting Badge Recipient Data from Community
Is there currently a way to export a list of badge recipients or badge data from Community? We’re exploring ways to track badge distribution and recognition activity, and I wanted to check if there’s an existing export feature or recommended workaround. Thank you!
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How Do You Build and Monitor Community Content and Engagement Plans
Begging of Your Thoughts Post - Incoming 🙏 How are you planning, and tracking your Community Content and Engagement? Do you build a calendar doc, Trello Board, JIRA Epics, Microsoft Planner? Are you planning future content posts and tracking engagement in separate tools? Have you designed some super impressive Vanilla…
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#TipTuesday: Workshop your big ideas in public first
A lot of content gets made in isolation. You have an idea for a webinar or conference talk, you start outlining, and by the time anyone outside your team sees it, you're already deep into production. Before you commit to the bigger piece, try posting the core thesis or take somewhere your audience can react to it. Maybe…
