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📣 Join us in San Francisco to talk about metrics that matter
Hey Community Builders 👋 Ready to finally make metrics your superpower? Join us in San Francisco for our next Community Manager Connect, where Caty Kobe Burt will share how she approaches metrics — and more importantly, how she’s used them to quantify her teams’ impact and unlock further investment. If you’ve ever…
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Product ideas/feature requests in community 🧐
Hi all, I'm looking into adding a product idea section to our community. We're using our community as part of our scaled CS motion. So basically this would give customers in that segment a way to surface feature requests since the traditional way would be directly to a CSM. I'm curious how other teams manage these…
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January Success Community Roundup! 🥶 ❄️ 🏂
Hey Success Community! 👋 We've made it through the first month of winter, and it has not been an easy one. We all deserve a special treat. Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🎉 Happy Community Manager Appreciation Day! 🎉 ⭐️ #TipTuesday #TipTuesday: Creating…
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Can you download all comments/usernames/profile fields into csv?
Hi everyone, I've been asked by our product design team if there's a way to download all comments from a community post, including user names and company in an excel file or csv? For context, we post a lot of feedback opportunities and get lots of feedback so the team want a way of easily categorising the feedback based on…
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Question: Can you customize the main Events Category page on community?
Question: Is it possible to customize the main Events Category page? Examples: Can you edit the appearance/add widgets/look and feel of how events appear? Can you combine all Community and Group events with the option to filter? Thanks!
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#TipTuesday: Creating meaningful workflows with Vanilla's Automation Rules
Happy #TipTuesday Everyone, Today I am going to talk about setting up meaningful workflows using Vanilla's automation rules that should help keep your community rolling like a well oiled machine. First, let's look at Vanilla's automation rules. We have triggers for both user management and content management but will focus…
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🎉 Happy Community Manager Appreciation Day! 🎉
Today we’re celebrating you, the superheroes of the community world: Community Managers 💙 We know that community managers do it all. You’re part strategist, part moderator, part data analyst, part content producer, and SO much more. You have to constantly juggle competing priorities, moderate tough conversations with…
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Tip Tuesday: Getting Started with A/B Testing in Your Community
A/B testing doesn’t need to be overly technical or intimidating. At it's simplest, it’s about making small changes and paying attention to how users respond. If you’re thinking about running A/B tests in your community, here are a few best practices to keep in mind: Start with a clear goal Before you make any changes,…
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#TipTuesday: 3 helpful analytics charts for content ideas
We know that it is important to ensure that your community is catering to the needs of your members by having the content that they are looking for when they visit the community. This is essential for members to find value and continue to return to the community to engage with the content. Here are 3 out-of-the-box…
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Has anyone figured out a good TTV metric?
Hello, We're revamping the metrics we report on for the new year and I was wondering if anyone has figured out a good way of mapping time to value on the community? I'm thinking "time to first meaningful interaction" could be good to track but the problem is we have a lot of people who log on to view content but don't post…
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#TipTuesday: The Quiet Power of Workstation Community
My job at Higher Logic is 100% remote. My co-workers are far away, with only one other colleague in the entire state of California. For a long time, my home office faced the backyard. It was quiet and peaceful, with fountain sounds and a view of trees and a bird feeder. On paper, it was an ideal work environment. Recently,…
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#TipTuesday: Turn Your Most Helpful Members Into Recognized Community Leaders
Every community has a handful of members who consistently step up by answering questions, sharing knowledge, welcoming newcomers, and modeling the behaviors you want others to follow. A powerful way to strengthen your community is to formally recognize these standout contributors as leaders. ❓️Why this matters Elevating…
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December Success Community Roundup! 🎄 🕎 🕯️ 🎅🏼 ❄️
Hey Success Community! 👋 Happy Holiday season! For however you celebrate, I hope it includes lots of good food and some great naps. Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Excited for Super Forum? We Are Too! ⭐️ #TipTuesday #TipTuesday: Go on Holiday - Let Vanilla…
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#TipTuesday: Go on Holiday - Let Vanilla Work for You!
The holiday season is your time to recharge—but your community shouldn’t go quiet just because you’re out of office! With Scheduled Posts and Automation Rules in Vanilla, you can keep the conversation flowing and critical tasks handled automatically. Here’s how to set it up so you enjoy your break with peace of mind. 🌟 🗓️…
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🎉 SF Bay Area folks — let’s meet IRL!
Hello friends! If you're in the SF Bay Area and looking for fun community goodness, come join us at the December Community Manager Connect Meetup. We'll be hanging out, talking shop (and not talking shop), swapping ideas, sharing wins, and generally enjoying the fact that community people are the best people to spend time…
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Hosting webinars in your community and Zoom Integration, which are you doing
Good day all, My question is about announcing and hosting webinars within community. I know I can utilize events and the Zoom Integration: https://success.vanillaforums.com/kb/articles/1503-zoom-events-integration? If using the integration, would you please share your experiences and the pros. How are you hosting community…
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#TipTuesday - Don't Let Good Answers Go To Waste
The ever-relatable problem: Questions are getting answered… but they’re not always getting marked as answered. At first, that feels like a small thing. But if the goal is to build a self-sustaining community ecosystem, it has a real impact - especially if you care about ticket deflection, search/GEO success, and whether…
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To Notify or Not To Notify, That is the Question! 📧 🙋
Ranks/Ranking is an essential part of gamification. Ranks are used to see who is actively participating in the community either by sharing content, submitting or answering questions, submitting or voting for ideas, etc. Ranks can drive engagement as well as lend credibility to users and their posts. No wonder we get…
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Public vs Private Communities 🔐
Most communities I’ve worked with have had some sections of the communities available to the public (i.e., guest users aka anyone not logged in to the community), and some sections that are member-only or only visible to specific roles. It can generate some buzz to have exclusive content, but it can also be a bit of a…
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#TipTuesday: A Warm Spot in a Frosty Season: How Heat Maps Help Your Landing Page Shine
When you build a landing page for your community, you’re making your best guess about what members need most, kind of like bundling up before stepping outside. You think you know what will keep everyone warm and engaged, but you won’t really know until you see how people move through the space. That’s where heat maps bring…
