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Higher Logic Vanilla Community Guidelines
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
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Focused Analytics
Hey all! So, we know that analytics are a crucial part of community management, but it can be an area that many community managers struggle with. I know that I have a standard set of analytics I look at weekly, monthly, and yearly: Total Members - how is growth doing? Active Members - how many members are logging in and…
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Monthly Metrics: November 2024 📊
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…
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What CSAT Tools are you using?
Are you using an embedded CSAT Tool in your Community to learn more about customer experience with the Community itself? Would love to learn from what others are doing
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Leveraging Generative AI in Community Building and Management [ 🎥 recording ]
Check out this recording of our recent webinar exploring the practical ways you can use generative AI to improve community engagement and simplify your operations. We’ll cover how to use AI to automate admin work, improve communication, and create personalized experiences that keep your members engaged. Diana Morgan, our…
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Tip Tuesday: Struggling to get replies? Try framing your questions like this...
Hey Vanilla Community, It’s Tip Tuesday, and today’s tip comes from my perspective as a content marketer, pulling from some copywriting techniques. Let’s talk about how to drive better engagement from your community posts. Whether you’re prompting a conversation or genuinely looking for advice, try opening with a specific…
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Options for surveys in Vanilla
Hi everyone! I'm wondering if anyone has used Vanilla to create surveys? Here's my use case and what I'm trying to accomplish: I work for a SAAS company and we are using the Groups functionality to host a private beta community for an upcoming feature. When the beta ends, we want to send a survey out to the participants…
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Is it possible to Mute specific users?
Hello folks, looking for a bit of advice here… We have a community user who has recently joined and comments on a lot of threads. I'm fairly certain this user is running his responses through ChatGPT and it's gotten to the stage where he is impacting others experience. Is there anyway to mute specific users, or if not,…
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Are threaded (indented) discussions available?
Good day everyone, In longer discussions with multiple participants, it makes things easier to follow when you can reply to a particular poster and the location of your reply is based on who you reply to rather than when you replied in the discussion. Is the "Quote" feature the best way to do this? Thank you, Toby
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Customer Steering Committee
Who partners with your customers and specifically organizes them into a "committee" of sorts to help direct and represent the voice of your larger community? How do you organize this group? What responsibilities do you expect from them? How do you partner to customize the community experience for the community at large?
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Customer Showcase June 2024: Stephanie from Quantexa
Hi, I'm Stephanie Richardson, Senior Community Manager at Quantexa. The Quantexa Community launched in November 2022 and recently passed 2,500 members. We are a B2B Community and our members are primarily our customers, partners, and employees, as well as a small number of prospects. In November 2023, for the Community's…
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How to handle users who want to delete their account?
Hi everyone, I wanted to hear if anyone is willing to share how you handle requests from users who want to delete their community accounts? The way we currently deal with this, is by having users comment in a specific discussion letting us know they want their account deleted. Then one of our community managers or…
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Can you opt out of notifications for a specific thread?
Related to my previous question… Is it possible to opt out of receiving any more notifications for a particular thread? I know you can change your notification preferences, but (please correct me if I'm wrong) these apply across the board. I'd love to be able to let users know how to "mute" threads they may have…
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Moved: Edits to "Manage Users" area in Admin
This discussion has been moved.
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How are you using Vanilla's features to drive engagement?
I haven't talked to a Community Manager yet who wasn't focused on (and worried about) engagement. So I am curious about how are you using the plethora of options Vanilla brings to the table to help… Take a moment to share your 'must use' widgets, page layouts, and personalization to create a space that makes it almost…
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Interesting AI in community example
Some of you may know because I've posted before, but my company's online community is for family caregivers. Yesterday, I signed up for a new family caregiver online community called The Sandwich Club ("sandwich generation" refers to caregivers who are taking care of both a parent and a child). I'm not sure what community…
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Documentation Updates - 10/31/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: ROI Calculator Summary: New article describing Higher Logic Vanilla's new ROI Calculator tool, which helps you understand the return on investment (ROI) your community…
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October Success Community Roundup! 🎃 🧙♀️ 👻
Hey Success Community! 👋 Whether you're here for the cozy fall feelings, or into the spookier side of things, the inner child in all of us is probably indulging in too many mini chocolate bars today… Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 🚨 Feature Update: Add…
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Customer Showcase: Building a Rewards Program, uncovering ROI stats, and hosting CSM Competitions
Hi everyone! My name is Anna Yardley and I am the Community manager at Domo. I spend my day-to-day in our online Community Forums, which are hosted on Vanilla. The Domo Community Forums are the go-to space for connecting with and learning from the vibrant Domo community. You’ll get help solving challenges through…
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Data Visualization and Story Telling
Hey community! I'm looking for tips and tricks for reporting and data visualization that can make the value of our community more tangible to the Financial Dept. at our org! Anyone have some custom dashboard views that you like and help you tell a compelling story!?
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Search this community (and your own!) even faster with this fun Chrome hack!
I wanted to share one of my favourite lil browser hacks :) Basically, following these instructions (see below for my TLDR) Scroll down to site search and click "add" Now in that window you can add whatever sites you want to quickly search, I use this for some internal resources, but especially for the Success Community —…
