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Welcome to the AI Search Assistant BETA! 👋
Thanks for joining the AI Search Assistant BETA. This space is where you can: Share your feedback — what’s working well, what feels confusing, or what you’d like to see improved. Report issues or bugs you encounter (screenshots or examples are especially helpful!). Ask questions if you’re not sure how something should…
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What part of your community are you most focused on right now?
At Higher Logic, we just introduced the COMPASE Framework—a model to help community teams align strategy with impact across seven functions: Connection 🤝 Operations 🛠 Marketing 📣 Product Feedback 💬 Acquisition 📈 Strategy & Retention 📊 Education 📚 🔍 Which of these are you currently prioritizing—and why? Are you doubling…
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Can your content be summarized away?
This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…
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Connecting your Community Forum with Reddit
Hi Community Managers, We’re currently exploring the idea of connecting our forum with Reddit. If you’ve implemented this in your community, I’d love to hear which automation tools you’ve used (like for content sharing or monitoring conversations). Which tools have worked well for you?
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Incorrect link in AI Summary
This happened today, where the AI Summary source has an incorrect URL. The article exists, but the URL is incorrect. When I click on Add React Components to Banner, the URL in the summary is: https://success.vanillaforums.com/articles/add-react-components-to-banner In the sources the correct URL is:…
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Federated Search + AI Search Assistant
Right now, the AI Search Assistant only works with community content. Federated Search results still appear on the search page in their own tab, as always, but they aren’t used to generate AI summaries or chatbot answers. We’d like to explore ways to integrate third-party content sources into the AI experience — so the…
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Settings to Enable/Disable AI Search Assistant Features
The AI Search Assistant is a set of features that currently works as an all-or-nothing experience. Right now, you can’t pick and choose which pieces to enable for your community. Here’s what it includes today: AI Summaries → search summaries shown at the top of results pages. AI Chatbot → this has two parts: A floating…
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September Success Community Roundup ✏️ 📚 🍂
Hey Success Community! 👋 Welcome to Gilmore Girls season, aka fall, aka the best season of all. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Gamification Analytics - What are you tracking? 🥇 Reporting Community Activity by Company (Email Domain) 🏢📊 ⭐️ #TipTuesday…
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Tip Tuesday: Creating Banners with Canva
One of the simplest ways to bring a brand’s look and feel into your community is with custom banners. If design isn’t your day job, don’t worry. Tools like Canva (or alternatives like Pixlr) make it easy to create clean, professional visuals in just a few minutes. Here are some quick tips for getting started: Start with…
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Incorporating Mentimeter or Kudoboard into the Community
Hi all- I've been asked to see if there is a way to incorporate Mentimeter or Kudoboard into our community site. Does anyone have experience with either of these? Any help would be awesome!
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Update: AI Assistant is Back
[info callout] Update: As of September 29th, the AI Assistant is fully restored and available again for testing. Thanks for your patience! We launched our AI Assistant beta just a few days ago, and we’ve been excited to see the early interest and adoption. Unfortunately, as of early this morning, the service has stopped…
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Source on right not updating
The sources on the right didn't update when I entered a new query: My previous query was about cookie consent and anonymising data.
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Meetup for San Francisco Community Builders
Online Community Managers are gathering September 24 in San Francisco to mingle and learn. The topic of the talk will be "Navigating Community Platform Migration". Even better than the content will be the connections with interesting people that you make. Please RSVP and join us!
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From Canva to code: how I built the new Gleaniverse community in Higher Logic Vanilla
When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
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Excited for Super Forum? We Are Too!
Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
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Known Issues Tracker – AI Assistant Beta
This post will serve as the living list of known issues we’ve identified during the beta. I’ll keep it updated as things move from Investigating → Fixed. 📝 How to Report Issues If you run into something during the beta, please create a new post in this category rather than commenting here. Have a question? → Post it as a…
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Does the AI Posting Assistant support other languages
During today’s BETA session, we had a great question come up about language support in the AI Search Assistant. The Question: If I interact with search and the chatbot in a different language (for example, French), will the AI Posting Assistant also create my draft post in that language? The Answer: Right now, the Posting…
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Facilitating Beta Testing with Product Teams
Hello! I'd love some advice from others in the SaaS industry. Have any of you created a discussion category in your community for internal product teams to facilitate beta testing with community members? Here is my current thought process: Create a discussion category. Add a role that can access that category. Give product…
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Has anyone integrated G2 reviews into their community?
We want to embed G2 into our Vanilla community so users can complete a review while visiting the site. Has anyone had success creating custom code to allow this?
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TipTuesday: Start Small, Grow Strong
Tip Tuesday: Start Small, Grow Strong One of the biggest mistakes people make with communities is trying to go too big, too fast. It can feel exciting to want a big splash, but the truth is… the strongest communities usually start small. A handful of people who are passionate and willing to engage consistently can set the…
