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Welcoming additional Community-Minded Voices to the HL Vanilla Community!
Hey Vanilla friends 👋 We have some exciting news to share! In the next couple of weeks, we’ll be opening up parts of the Higher Logic Vanilla Community to people who are not currently HL Vanilla customers. This is a new step for our community, and one we’re taking with a lot of intention. By welcoming additional…
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A New Support Communication Channel!
It's May! And to celebrate, the Vanilla Support Team is trialing a new communication channel. We're turning off our phones for the month and replacing them with schedulable 10-minute Zoom calls. That's right! All Vanilla customers will now be able to schedule a 10-minute Zoom call - often within the hour - with an…
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#TipTuesday - Governance: The Rules, Roles, and Decisions That Can't Remain Unspoken!
Governance is the overall framework that describes how a community is managed. Most communities have some form of Terms and Conditions or Guidelines. These are the member-facing policies within governance, but often, they are the only written component. Without clearly defining how potential violations should be handled,…
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#TipTuesday: Help Your AI Replicator Build Better Vanilla Widgets
You ask the computer for something simple. “Tea. Earl Grey. Hot.” And instead of a perfectly reasonable cup of tea, you get… a lukewarm smoothie in a soup bowl with a garnish of CSS errors. That is sometimes what it feels like to ask AI for “a quick widget.” You might give it what sounds like an easy request: “Make me a…
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#TipTuesday: Create an Onboarding Widget That Helps New Members Take Action
Hello Vanilla friends! 😎🍦 Welcome back for another edition of #TipTuesday. One of the biggest challenges in any community is not getting someone to register. It is getting them to take that first meaningful action after they arrive. If a new member lands in your community and does not know where to go, what to click, or…
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Category Name Change
Hello, Is it possible to change a name of a category without impacting the access of users who have saved the link? I think each category has a unique identifying number that would remain the same even if a category name was updated- but I'm not certain.
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#TipTuesday: Add a Little Spring Magic with an Emoji Spray Widget 🌺
Spring is a great time to add a little personality to your community. In this #TipTuesday example, we’ll build a lightweight emoji spray that blooms across the discussion page when a member opens it. The effect is decorative, reusable, and configurable. You can use flowers, leaves, stars, butterflies, confetti, or any…
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Creating a space for customers to share job openings on their team
Hi everyone, I've been thinking of creating a space in our community where our customers could share job opportunities on their team. Our product platform is somewhat specialized, and people who are familiar with our products can leverage that when looking for new roles. The idea is not only that a community member could…
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August Success Community Roundup! ☀️ 🍧 🌻 🍉
Hey Vanilla friends 👋 Summer is quickly coming to a close, hopefully you're all managing to fit in a few more ice cream cones before the weather cools off! Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 📣 New Feature Alert: Exclude Announcements from Post Lists ⭐️…
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#TipTuesday: A Faster Way to Troubleshoot SSO
SSO issues can be frustrating, especially when some people can log in and others cannot. One important thing to remember: there are at least two possible sources of the problem—the Vanilla platform and your identity provider (IdP). Before opening a ticket, gather these four details: Who is affected? Is it one user, a group…
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#TipTuesday: The API isn’t just for developers 💡
Community Managers can use Vanilla’s API for everyday tasks too, and you can test requests directly from your Dashboard without writing any code. Head to Settings → API Integrations → API v2, choose an endpoint, and use Try It to see the results right in your community. This can be useful when you need to: Look up…
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Tracking Downloads Within KB Articles?
Hi everyone, We're looking to expand the analytics we track within our Knowledge Base and were curious if anyone has found a way to track file downloads from individual KB articles in Higher Logic Vanilla. Ideally, we'd like to understand how often downloadable resources within an article are being used, alongside metrics…
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Best practice for a one time email notification?
Hi all, My community has an important announcement to make and, for the first time in our community's history, we would like our members to receive an email notification ONLY FOR THIS ANNOUNCEMENT. Is there a way to reach all community members via email for this use case? I've explored: - Editing default notifications, but…
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#TipTuesday: Success Advisor or Support?
A field guide for those "Who do I ask?" moments You have a community question. Excellent! But where should it go? Should you contact your Success Advisor? Open a Support ticket? Search the knowledge base? Here's how to get your question to the right team, and get to an answer faster. The 10-Second TestASK YOURSELF: Am I…
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Behind the Community: LastPass [ 🎥 recording ]
Hey Vanilla friends 👋 In case you missed our first "Behind the Community" session last week - check out the recording below: Join Higher Logic and Scott Wilder from LastPass for a practical conversation about the next phase of community strategy. We will explore how LastPass is using community operations, customer-language…
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July Success Community Roundup! 👙 🏖️ 🐚 🍦
Hey Vanilla friends 👋 Hopefully you're all finding some time for fun in the sun. If you need some inspiration, how about a game of beach football? Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Salesforce Integration Setup Update Introducing: Theme Variable Search Exciting…
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Could MCP and agents help us identify the community content that needs attention most?
I have been thinking about a question inspired by a conversation with a customer: Could we eventually use an MCP connection to identify content that should be rewritten—and could an agent help make the changes? The more I think about it, the more I believe “what should be rewritten?” is only one part of the question.…
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How are you tracking resolved questions
Hey Community, I used to have a strategy in Vanilla Communities where I gave staff a quicklinks widget that was staff only. I'd use Vanilla Filters to create a url that showed me only questions (not discussions that aren't expected to have a resolution), that either had or did not have comments. This allowed me to see a…
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How I Used AI and the Higher Logic Vanilla MCP to Make Idea Management Less Manual
If you manage an Ideas program, you probably know the pain: new ideas come in, someone has to search for duplicates, compare wording, review older requests, decide whether anything should be merged, and then somehow keep the whole library current. That work gets even harder when your community team is doing most of the…
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#TipTuesday: The Answer After the Answer - Turning Solved Questions into Community Gold
You know that beautiful community moment when someone asks a question, another member swoops in with the perfect answer, everyone breathes a sigh of relief, and the whole thing feels wrapped up with a neat little bow? Amazing. Beautiful. We love to see it. But then what happens? Too often, that helpful answer drifts…
