-
Examples of how you are using Custom Pages in your communities.
Hi everyone, My team is considering to use knowledge bases to share about our programs but I was also curious how others are leveraging custom pages and how this could also work alongside a KB. If you have some examples to share I would like to hear them, or even screenshots of your custom pages to get me inspired! Thanks.
-
How to handle reported posts
Can someone clarify the best way to simply dismiss posts that end up in the "Reports" queue? This post was flagged because of spam automation, but it is live on our community. Last time this happened, I believe I clicked "approve" but then a duplicate of the post was posted to our site. I assume if I click "reject," it…
-
Lets talk AI Search Assistant
Higher Logic’s AI Search Assistant uses RAG, so it searches the community knowledge base and generates answers dynamically. That part is impressive on its own. But the part that really stood out to me is what happens when the AI can’t answer the question. Instead of stopping at “I don’t know,” it gives the user an option…
-
#TipTuesday – Cute, But Clear? Rethinking Community Rank Names for AI
Many communities use fun, branded rank names. These are great for personality and engagement, but here’s something to consider, especially if you have or are considering open community spaces: AI doesn’t understand “cute.” It understands clarity. As AI-powered search and answer engines increasingly pull from community…
-
March Success Community Roundup! 🍀 🎩 🌈
Hey Vanilla friends! Happy March! Have you heard the statistic that the pub is widely considered one of Ireland's most iconic and successful cultural exports? True or not, it's always fun to throw on your green jumper and celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla…
-
Feature for the Win
Just wanted to share my thanks and appreciation for a new to me feature that I just LOVE! #DYK you can set a requirement that members apply at least 1 tag to their question?! In the past, I've had customizations built to address this because it used to be a requirement that Vanilla Community Members had to select a…
-
Forward! March! We’re changing ranks!
Hey everyone! We’ve been at it again, working behind the scenes to enhance your experience. :) We’ve seen some amazing growth in this community in the last few years, and we’re so grateful for our amazing members! We’ve decided to change the names of our ranks to reflect the name of our platform – Higher Logic Vanilla.…
-
#TipTuesday — Rethinking Groups: From Spaces to Experiences
Groups have always played an important role in community building - creating dedicated spaces for specific audiences, topics, or levels of access. But with recent platform enhancements, Groups can now do much more than simply organize members. They can help you design more intentional, engaging community experiences.…
-
#TipTuesday Build a Moderator Hub Using Custom Pages!
The Problem with Scattered Moderator Tools Your moderators are busy people. When something needs attention, they shouldn't have to hunt through the dashboard, remember URLs, or ask you where to find things. A dedicated moderator hub — a single page visible only to your mod team — gives them a home base where they can…
-
🚀 Introducing a new series: AI Study Group for Community Managers
Hey Vanilla friends 👋 We're very excited to you all to a great webinar series that our own @Nicole has been running. This interactive session is open to everyone — whether you're a Vanilla customer or just part of the broader community world. Curious how other community pros are actually using AI? Wondering what’s working,…
-
Measuring “resolution rate” / solved questions in Vanilla?
Hey folks 👋 I’m trying to find a good way to measure something similar to resolution rate in our community. Basically: of all questions asked, how many do we actually solve? The goal is to better understand how helpful our support is (and ideally an indication for user satisfaction too). I know there’s the Accepted Answer…
-
#TipTuesday: APIs for Absolute Beginners – What They Are and Why You Should Care
If the word “API” makes your brain quietly back away like it just saw a command line prompt, this one’s for you. You do not need to be a developer to understand what APIs are or to use them to make your life easier. Today’s goal is simple: no code, no jargon, just enough clarity that “API” stops feeling like a scary…
-
Community platforms become agent-ready systems of action, where humans and agents work together
You can’t put your feet on the ground until you’ve touched the sky. This was hanging in my hotel lobby in NYC while I’m here for CMA. Great event. Why did that image stop me? Because it reminded me that change is not easy. It’s freaking hard. Reaching for the sky is tiring, frustrating, and can just drain the life out of…
-
Managing Ideas within Community - seeking best practices
Good day Community - I am building a process to bring Ideas into my community and reviewing Vanilla's analytics and integrating with Jira to help the Product Team triage submitted ideas. My goals are to make the process easy and transparent for customers while giving the Product Team the tools to make holistic decisions.…
-
Product ideas/feature requests in community 🧐
Hi all, I'm looking into adding a product idea section to our community. We're using our community as part of our scaled CS motion. So basically this would give customers in that segment a way to surface feature requests since the traditional way would be directly to a CSM. I'm curious how other teams manage these…
-
How do I track posts and answers by role
I am trying to create a report where I can see who is posting by role and a second report of who is answering (commenting) by role? How do I do this? Scott
-
Quick links on category and subcategory pages
Can you edit quick links on a category page? I'd like to be able to either get rid of the "All Categories" quick link or prioritize tags above the all categories quick link. Thanks in advance for the help!
-
#TipTuesday: Create Momentum with Recurring Community Events
One of the easiest ways to boost engagement in your community? Give members something to look forward to. Recurring events create rhythm, build habits, and give members a reason to come back regularly. Here’s how to make them work: 1️⃣ Start Simple and Stay Consistent Pick one format and stick with it. Examples: Feature…
-
February Success Community Roundup! 🏂 🥌 ⛷️
Hey Vanilla friends! Happy February - hopefully you're all feeling motivated by some of the incredible feats from the Winter Olympics and ready to get out and try something new! ☝️ how I feel anytime I'm convinced to go skiing, anyone else? Let's take a look at what's been happening in the Success Community this month: 🍦…
-
#TipTuesday: Game of Logins - Building Community Behind and Beyond the Wall
When you play the Game of Logins, you either win… or you're like the rest of us and wonder if your community is missing out on great visibility and traffic by keeping everything behind the login wall because you're worried about direwolves, giants, and White Walkers reeking havoc. Many people look at the privacy of their…
