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Nominations for the Super Forum 2027 Awards are OPEN
Take a minute and ask yourself: Who in your community is doing something really great right now? Who has come up with a creative approach that’s making a difference? Who deserves a little more recognition for the work they’re doing? The Super Forum Awards are your chance to shine a light on them (yes, even if the answer is…
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A New Support Communication Channel!
It's May! And to celebrate, the Vanilla Support Team is trialing a new communication channel. We're turning off our phones for the month and replacing them with schedulable 10-minute Zoom calls. That's right! All Vanilla customers will now be able to schedule a 10-minute Zoom call - often within the hour - with an…
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Agentic Advocacy: Building an AI-Powered Community [ 🎥 recording ]
Hey Vanilla friends 👋 In case you missed our session yesterday, check out the details and recording below: What does an AI-powered community look like in practice? Mary Green of Infor will share how her team is using AI and Higher Logic Vanilla to improve three critical parts of the member experience: Routing unanswered…
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#TipTuesday: Community Builders Need Community, Too
Make Time for Your Own Connections We spend our days helping members connect, share knowledge, and feel welcome. But how often do we make time to experience that same sense of belonging ourselves? Connecting with other community professionals can bring fresh ideas, practical advice, and encouragement. This is especially…
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💡 #TipTuesday: Engage in one click with Reactions
Reactions turn quiet readers into active participants with one click to say “this helped,” “insightful,” or “🎉 awesome!” Without even typing a reply, members can elevate the best content, guide others to answers, and fuel your engagement flywheel. Why use Reactions Think of Reactions as your community’s high‑five. They…
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I built a Daily Brief for community managers. I’d love you to try it.
Most of us start the day by opening our community and catching up. Who needs an answer? What happened overnight? Is that discussion still going in the right direction? It’s useful work, but it can take a while before you get to the part where you can actually help someone. I started with a simple question: if I had an…
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Best practices for Gamification
Hi, We are a fairly new community and one of the challenges we are currently facing in our community is that members are not actively creating posts or starting conversations. Vanilla platform does not have an inbuilt badge to offer points for asking a question or starting a discussion. However, i feel that if we do that…
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How to Build Community Metrics for Business Impact [ 🎥 recording ]
Hey Vanilla friends 👋 In cased you missed our session earlier - check out the recording below! Your leadership wants a number, but your community doesn't work like a marketing campaign. Every community leader eventually faces the same question from leadership: "What's the ROI?" It's a fair question - and a genuinely hard…
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Super Forum Call for Proposals closes soon!
Hey Vanilla friends 👋 Have something to share with other community builders? Maybe you’ve solved a tricky problem, learned something the hard way, or found an approach that other Vanilla customers could use. We’d love to hear about it at Super Forum. The Call for Proposals closes October 30. Propose a Session 🏆 Super Forum…
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September Success Community Roundup! 📚 ✏️ 🍁
Hey Vanilla friends 👋 Summer is officially over and school is back in session (exciting for some, maybe less so for those actually participating 😂) Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates A clearer way to plan your community structure 🧭 🌐 Move your community to AI…
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Meetup in San Francisco this Thursday
Meeting with other community peeps has alway floated my boat. For decades, Susan Tenby has been providing San Francisco meetups for professionals in community, social, marketing, scaled service to connect. Come join us Thursday, with special guest star Scott Wilder and complementary food, bev and rizz. This meeting is…
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#TipTuesday: Your Next Content Idea Is Hiding in Search Analytics
Ever stare at your content calendar and think, “What piece of content should we prioritize next?” Your community members may already be giving you the answer and one of the best places to look for content ideas is in Search Analytics, the Searches without results chart. When members search your community and their searches…
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Save the Date for Super Forum 2027!
If you’re a Vanilla customer, we’d especially love to welcome you to Super Forum, Higher Logic’s annual gathering for customers, community leaders, partners, and industry peers. Whether this will be your first Super Forum or you’re returning, it’s an opportunity to connect, exchange ideas, and help shape what comes next.…
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#TipTuesday Your Pageviews Jumped – What’s Really Going On?
Picture this: you sit down with your coffee (or Celsius!) and open your community’s dashboard. Whoa? That’s a big jump in page views! Before you add that new number to your executive reporting let’s dive in and understand what might be going on. Recently, GrettaKraus started a discussion about noticing an uptick in…
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Human vs. Non Human Traffic
Hello! Lately (as I think we all are), I have been noticing such a huge uptick in non-human traffic. I know that it is "normal" to see an increase, but I feel like my ratio has gotten out of hand. Below are some of my ratios from the past couple months. I would love to know what your community views look like in terms of…
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#TipTuesday: The API isn’t just for developers 💡
Community Managers can use Vanilla’s API for everyday tasks too, and you can test requests directly from your Dashboard without writing any code. Head to Settings → API Integrations → API v2, choose an endpoint, and use Try It to see the results right in your community. This can be useful when you need to: Look up…
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Behind the Scenes with Higher Logic’s CTO [ 🎥 recording ]
In case you missed our session this week, check out the recording below! Marius Ciortea, Higher Logics Chief Community Officer, will be joined by Conor Sibley, Chief Technology Officer at Higher Logic, for a behind-the-scenes conversation about how AI is changing the way we work. Conor will share practical examples from…
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#TipTuesday: Less Clicking, More Creating ✨
Hi Vanilla friends!👋🏼 Time for another episode of #TipTuesday where I plan to show you a super helpful shortcut that can save you a few clicks when updating your community. Ever open a community page, spot something you want to change, and then wonder which layout controls it? Vanilla’s admin bar can save you a few clicks!…
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Creating a space for customers to share job openings on their team
Hi everyone, I've been thinking of creating a space in our community where our customers could share job opportunities on their team. Our product platform is somewhat specialized, and people who are familiar with our products can leverage that when looking for new roles. The idea is not only that a community member could…
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#TipTuesday: Show off your roles with the Role Titles addon
Hey, Success Community! Another Tip Tuesday coming your way, this time from your friendly Vanilla Support team. Have you ever wanted to display a user's role(s) next to their username on posts? Well, good news! Roles Titles is one of our more popular addons and it accomplishes just that. I'm here today to explain how that…
