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Introducing the “Power of Connection” Podcast 🎙️
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
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Higher Logic Vanilla Community Guidelines
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
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CMD - if Admin/Moderator is flagged, different rules?
Hi hi! We're testing out the different features of CMD - when testing from a Member account, Reports + Escalations work as expected. However I had my moderator try some things from her Admin account: I have an automation rule set up to Escalate reports with a specific Reason. This did not Escalate when I test reported HER…
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How to remove the "rejected answer" label to a comment?
Hello there, I'm wondering if there is a way that we could change this label to something else or remove it completely. We really like the new feature where accepted answers get separated from the rest but for our type of our community we would prefer to use some other label for the "rejected answers" or only show the…
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How to handle users who want to delete their account?
Hi everyone, I wanted to hear if anyone is willing to share how you handle requests from users who want to delete their community accounts? The way we currently deal with this, is by having users comment in a specific discussion letting us know they want their account deleted. Then one of our community managers or…
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How the Rules of SEO Are Being Rewritten in 2025 [ 🎥 recording ]
Hey Vanilla friends 👋 In case you missed our recent SEO webinar, we've got the recording 🎥 posted below for you! Please let us know if you have any questions. Generative Engine Optimization? AIOs? The end of search as we know it? 2025 promises to be a long, strange year for SEO. If you’re wondering how to survive it,…
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What is your most impactful gamification strategy?
Gamification. Great when it works, but getting it there can be a bit of trial and error as you work to understand what motivates your audience. I am always amazed when one of my community members responds to a new rank or badge notification (and I almost always get someone!) I love using ranks to grant different…
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How do you support and/or reward your Super Users?
Creating a super user program can be one of the most impactful strategies your implement - a strong team of community members who are given a focus and utilized in a way that strengthens your community value. But how do you set them up for success? I know that in our Vanilla Success Community, we have an early adopter…
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Customer Showcase March 2025: Building a Strong Awardco Community with Our Client Steering Committee
Hello Vanilla Success Community! We're Brandon and Malachi (@borme & @Hopoatem ), and we manage the Awardco Community, a space for clients of our employee recognition software. We're excited to share how our Client Steering Committee has been a game-changer for our community's implementation and launch. We believe our…
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2025 Community Predictions and Trends: What’s Coming Next [ 🎥 recording ]
In case you missed this great session last week, check out the recording below… 2025 has arrived, but what will define the year ahead for community teams? Which trends will reshape how we build, engage, and grow communities, and what should you prioritize to stay ahead? In this panel, top community leaders will share their…
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#TipTuesday: YouTube embeds for your homepage
Everyone loves video content. It's eye catching, easy to consume and can help drive engagement in your community. We know it's easy to copy and paste a URL into a discussion today but how can you showcase your video content on your community homepage? 🧐 It's actually incredibly easy. Most companies and organizations have…
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What do you include in your Super User program?
Building a super user program is an amazing way to identify, utilize, and reward your highly engaged customers. Setting up a strong foundation to move it from an ad hoc program to one that makes a strong impact is an important step. We here at Higher Logic encourage our communities to take a look at the following 3 areas…
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Anyone using SlapFive or Base?
Hi everyone! We just signed a contract with HL Vanilla at the end of the year and will be migrating over by mid-year. We're also currently Influitive customers and are likely looking to migrate off that platform. I know SlapFive has an integration with Vanilla, and Base can integrate as well. Would love to hear from anyone…
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#TipTuesday: Surveying your community via pop-ups
Time for another #TipTuesday! Whether your community is the new kid on the block or has been a key part of your user journey for years, it is always great to check in with your users to ensure your community continues to provide value – not only meeting your business needs, but your users’ needs as well. How are other…
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Customer Showcase February 2025: Getting Down & Funky With Knowledge...bases
Hello Vanilla Community! The Kaplan Community Team here to showcase how we use Knowledge base in our community. This article is 100% team authored so if you're like, where's the Shannon snark? Always happy to provide that elsewhere. 😊 Here on the Kaplan Community, we determined a solid way to collect resources is utilizing…
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Documentation Updates - 03/03/25
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. Article update: Overview of Custom Page Layouts Summary: Updated to include information about the new custom Create Post Page layouts. Link: New article: Create Custom Post Types…
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How to export the entire event registrants list?
Hi, I'm trying to export the event registration list but only a limited number of people are showing in the csv. I'm new to using the Vanilla API, would someone kindly show me a step by step on how to set the default value to 200 and do a single API call to export the entire list of registrants for a specific event? Thank…
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February Success Community Roundup! ❤️ 💙 💚 💜
Hey Success Community! 👋 Winter is still going strong but hopefully everyone got to eat a lot of heart shaped chocolate at least 💝 Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: February 2025 📊 ⭐️ #TipTuesday Tip Tuesday: SEO SOS - Schema Drama #TipTuesday -…
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Community Retention and Gamification
I am trying to find percentage of returning users to our community? Is there a way we can calculate that in HL Vanilla? We would like to introduce gamification program in an effort to increase engagement and improve retention. I was wondering how can we calculate the success of the program. I would appreciate any advice…
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Monthly Metrics: February 2025 📊
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…
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Can you hide a category from the title bar (top navigation menu)?
I'm working on restricting certain categories for a specific role and I removed the permission for this role to access the category in question but it looks like it only removes it from the category widgets but not from the navigation bar. Is there a way to restrict view or an alternative?
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SLAs and Best Practices for Responses
Hello Community, We are looking to establish SLAs for response times to unanswered questions and posts. We would appreciate any best practices and recommendations on how others are managing this, as well as methods for tracking posts that need replies. Thank you!
