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Search Is Shifting. Are You Seeing the Drop Too?
I've noticed a significant decrease in page views across several communities, and I’m not the only one. The reason? AI-powered search. Traditionally, search worked like this: You type in a question Get a list of links Click into one Explore until you find your answer Each of those clicks = traffic to your community. But…
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Can your content be summarized away?
This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…
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Want AI to Quote You? Make Your Content the Source
We’re all watching how AI summarization is reshaping content discovery. Tools are now pulling answers from across the web in seconds, but here’s the big question: How do you become the source that AI summarizes, quotes, or links to? Lately, I’ve been experimenting with ways to position content for higher visibility…not…
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Has anyone used KaseSync or SearchUnify recently?
I came across a few older discussions about KaseSync and SearchUnify from Grazitti, but most of them seem pretty dated: Discussion on Grazitti integrations Another mention of Grazitti Release notes mentioning SearchUnify More recent release note update External search notes KaseSync references I’d love to hear from anyone…
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How Are You Safeguarding Your Community's Content in the Age of AI?
With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…
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AIgents: What They Are, and Why Community Pros Should Care
As I dig deeper into the impact of AI summaries on community engagement and site traffic, I’ve been exploring a term that’s quickly gaining traction: AIgents (AI agents). These tools don’t just surface information—they act on behalf of users. Think: summarizing content, answering questions, and recommending next steps...…
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#TipTuesday: When’s the best time to host a webinar?
Webinar timing can feel like guesswork, and honestly, most of us just default to whatever’s worked “okay” before. But every so often, it’s worth checking the data to make sure you’re not missing out on sign-ups or attendees. Jon Schumacher pulled together a bunch of webinar benchmarks (from GoToWebinar, ON24, MegaMeeting,…
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Building Advocacy Pathways in Your Community [ 🎥 recording ]
Scaling customer advocacy isn’t easy. Surveys and 1:1 outreach only get you so far, and they often miss the everyday signals hiding in plain sight. Community gives you another way to spot and support advocates. When someone regularly answers questions, shares product feedback, or engages with peers, that’s a signal they’re…
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How Are You Building Connection or Operations — or Seeing the Power of Both?
We often talk about Connection and Operations as separate functions in the COMPASE framework. But the truth is—they’re deeply linked. Communities built for connection help members feel safe, welcome, and engaged. Communities built for operations give members tools and spaces to solve problems together. When you build a…
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Has anyone set up a "Community Rotation" type program?
Hi everyone! I'm looking for some advice as I am in the early stages of scoping out a kind of internal community rotation program to help support me as I am the sole community manager at my company. I run a closed community for customers (we're a health tech SaaS company) and our community continues to scale, it's getting…
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How do you manage interval vs external announcements in your community?
I'm curious to hear how you all manage announcements that are specific to your users vs announcements that are open to the public? Here is our use case: We have one category that we've used mainly for announcements. Members are not able to post there except our staff, mods, and admins. Now that we are working towards…
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July Success Community Roundup! 👙 ☀️ 🏖️
Hey Success Community! 👋 Summer is in full swing, hopefully you're all enjoying some fun in the sun! Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 What part of your community are you most focused on right now? ⭐️ #TipTuesday #TipTuesday: Keep your community…
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What part of your community are you most focused on right now?
At Higher Logic, we just introduced the COMPASE Framework—a model to help community teams align strategy with impact across seven functions: Connection 🤝 Operations 🛠 Marketing 📣 Product Feedback 💬 Acquisition 📈 Strategy & Retention 📊 Education 📚 🔍 Which of these are you currently prioritizing—and why? Are you doubling…
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What Newsletter/Digest format is working for you?
Hi all! We recently launched our community and now that we're one month in it's time for some activity recap, like a digest or Newsletter. At the moment, I prefer to curate the content myself rather than relaying on the Digest feature. With that in mind I was mainly contemplating two options: A community post that lives on…
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Ideation Setups - Best Practice Examples
Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…
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June Success Community Roundup! ☀️ 🍦
Hey Success Community! 👋 Happy June, and happy start to summer!! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟 Welcome Nicole Saunders, Our New Customer Experience Leader 🧭 Community Strategy 🎯 The…
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Migrating legacy activity badges
We are in the process of migrating an existing community to Vanilla and are deciding what to do with legacy activity-related badges that do not exist in Vanilla (an example of this would be our badge for responding to polls). Would love to hear from anyone else who migrated an existing community and faced a similar…
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[Tip Tuesday] Top 5 Qualities Needed for a Community Manager
Hey Everyone! Happy Tip Tuesday! I recently had a conversation with some friends inquiring on what does it take to be a Community Manager. Is it simply just about posting content & banning unfavorable behavior? Answer: No. It's much more than that. Being a Community Manager requires embodying a blend of technical,…
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How do you promote your important announcements on Community?
Hi there! I'm looking to learn from fellow community managers: What are your best practices for making important announcements stand out in your community? Whether it's product updates, policy changes, or promoting biggest event of the year, how do you ensure your members see and engage with the announcement? (Aiming to be…
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Ban vs Delete
I'd love to learn more about how you use these in your communities and how you determine when to ban a user vs delete their account. Are there some benefits for choosing either of these options or what would be the downfalls of choosing one versus the other?
