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👻October Success Community Roundup 🦇
Hey Success Community! 👋 It's time for another Community Roundup! 👀Product Highlights 🚨New Feature Alert: Toggle Blocks🔍️ Use Quick Links menu to supercharge your community navigation 📄Customize Your Email Templates 📧 📈 Community Strategy 💥 Strategic Guide: GEO & SEO Framework Community Journey Playbook ☢️ #TipTuesday Use…
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Ideation Setups - Best Practice Examples
Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…
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Tip Tuesday: 📌 Pin It to Win It - Making the Most of Announcements
You’ve just wrapped up a massive update. You’ve written the perfect discussion post: crisp, clear, and maybe even a little witty. You hit “Publish” and sit back, imagining the flood of likes, comments, and GIFs of confetti that are sure to follow. Then you log back in the next morning and… it’s gone. Well, not gone gone.…
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How Are You Safeguarding Your Community's Content in the Age of AI?
With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…
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What part of your community are you most focused on right now?
At Higher Logic, we just introduced the COMPASE Framework—a model to help community teams align strategy with impact across seven functions: Connection 🤝 Operations 🛠 Marketing 📣 Product Feedback 💬 Acquisition 📈 Strategy & Retention 📊 Education 📚 🔍 Which of these are you currently prioritizing—and why? Are you doubling…
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Can your content be summarized away?
This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…
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Connecting your Community Forum with Reddit
Hi Community Managers, We’re currently exploring the idea of connecting our forum with Reddit. If you’ve implemented this in your community, I’d love to hear which automation tools you’ve used (like for content sharing or monitoring conversations). Which tools have worked well for you?
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September Success Community Roundup ✏️ 📚 🍂
Hey Success Community! 👋 Welcome to Gilmore Girls season, aka fall, aka the best season of all. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Gamification Analytics - What are you tracking? 🥇 Reporting Community Activity by Company (Email Domain) 🏢📊 ⭐️ #TipTuesday…
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Tip Tuesday: Creating Banners with Canva
One of the simplest ways to bring a brand’s look and feel into your community is with custom banners. If design isn’t your day job, don’t worry. Tools like Canva (or alternatives like Pixlr) make it easy to create clean, professional visuals in just a few minutes. Here are some quick tips for getting started: Start with…
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Incorporating Mentimeter or Kudoboard into the Community
Hi all- I've been asked to see if there is a way to incorporate Mentimeter or Kudoboard into our community site. Does anyone have experience with either of these? Any help would be awesome!
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Meetup for San Francisco Community Builders
Online Community Managers are gathering September 24 in San Francisco to mingle and learn. The topic of the talk will be "Navigating Community Platform Migration". Even better than the content will be the connections with interesting people that you make. Please RSVP and join us!
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From Canva to code: how I built the new Gleaniverse community in Higher Logic Vanilla
When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
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Excited for Super Forum? We Are Too!
Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
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Facilitating Beta Testing with Product Teams
Hello! I'd love some advice from others in the SaaS industry. Have any of you created a discussion category in your community for internal product teams to facilitate beta testing with community members? Here is my current thought process: Create a discussion category. Add a role that can access that category. Give product…
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Has anyone integrated G2 reviews into their community?
We want to embed G2 into our Vanilla community so users can complete a review while visiting the site. Has anyone had success creating custom code to allow this?
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TipTuesday: Start Small, Grow Strong
Tip Tuesday: Start Small, Grow Strong One of the biggest mistakes people make with communities is trying to go too big, too fast. It can feel exciting to want a big splash, but the truth is… the strongest communities usually start small. A handful of people who are passionate and willing to engage consistently can set the…
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#TipTuesday: Creating extra email addresses
While managing your community, you are likely to encounter situations where extra email addresses are helpful. For example: Sign-up flows: Registering as a new member multiple times to make sure onboarding works smoothly. Event registration: Ensure emails, notifications, and automations trigger as intended for different…
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August Success Community Roundup 🍦 🍉 🌻
Hey Success Community! 👋 I hope everyone has enjoyed these last few weeks of summer, possibly by eating way too much ice cream like me… Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Can your content be summarized away? Search Is Shifting. Are You Seeing the Drop Too?…
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Can't use Badgify with custom post pages?
Hi, We used to be able to use Badgify for automatic participation badges for comments in some of our posts. We used this a lot for our engagement content/gamification. When we switched to custom post pages, we're not seeing this option? Is this addon not available anymore for custom pages, just like Polls? We've been…
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Search Is Shifting. Are You Seeing the Drop Too?
I've noticed a significant decrease in page views across several communities, and I’m not the only one. The reason? AI-powered search. Traditionally, search worked like this: You type in a question Get a list of links Click into one Explore until you find your answer Each of those clicks = traffic to your community. But…
