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Connecting your Community Forum with Reddit
Hi Community Managers, We’re currently exploring the idea of connecting our forum with Reddit. If you’ve implemented this in your community, I’d love to hear which automation tools you’ve used (like for content sharing or monitoring conversations). Which tools have worked well for you?
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Facilitating Beta Testing with Product Teams
Hello! I'd love some advice from others in the SaaS industry. Have any of you created a discussion category in your community for internal product teams to facilitate beta testing with community members? Here is my current thought process: Create a discussion category. Add a role that can access that category. Give product…
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From Canva to code: how I built the new Gleaniverse community in Higher Logic Vanilla
When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
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Can your content be summarized away?
This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…
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Search Is Shifting. Are You Seeing the Drop Too?
I've noticed a significant decrease in page views across several communities, and I’m not the only one. The reason? AI-powered search. Traditionally, search worked like this: You type in a question Get a list of links Click into one Explore until you find your answer Each of those clicks = traffic to your community. But…
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Want AI to Quote You? Make Your Content the Source
We’re all watching how AI summarization is reshaping content discovery. Tools are now pulling answers from across the web in seconds, but here’s the big question: How do you become the source that AI summarizes, quotes, or links to? Lately, I’ve been experimenting with ways to position content for higher visibility…not…
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How Are You Safeguarding Your Community's Content in the Age of AI?
With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…
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AIgents: What They Are, and Why Community Pros Should Care
As I dig deeper into the impact of AI summaries on community engagement and site traffic, I’ve been exploring a term that’s quickly gaining traction: AIgents (AI agents). These tools don’t just surface information—they act on behalf of users. Think: summarizing content, answering questions, and recommending next steps...…