Best Practices

Product suggestion category. Good or Bad?
📢Heyo! We are on the fence about adding a section to allow users to suggest product updates. Has anyone done this? If so, how has it worked out? Our hesitation is that we don't want folks only coming to the Community to suggest product features. Is this something you have had a problem with? Any insight would be super…
Guide the product team into supporting your community
A brand community is a special kind of community. All brand communities... aspire to serve both (1) members and (2) at least one organizational (brand) goal. Carrie Melissa Jones and Charles Vogl Linus Torvalds, the creator of the Linux operating system, once said, "a program is only as useful as its users find it…."…
Zoom meeting recordings no longer valid
Hey there, we recently had a staff member who was big in the community leave. With their departure, all the zoom links that were housed on Zoom's cloud are gone - note to self, download your meetings to the computer! At any rate, there are 100s of posts that will either need to be edited or deleted. I'm curious if anyone…

Upcoming Events

Community by Design: The Essential Foundation Framework
Community planning doesn’t start at launch. It starts the moment you decide why you’re building one, and what you want it to do for your customers. In this webinar, we’ll walk through the full arc of community building, from early decisions about structure and investment to the day-to-day work of sustaining engagement.…
HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @KevinM and @Erik Veenhuizen, and a group of…
HLV Connect: Security Settings & Managing Spam on your Community
Keeping your community secure and spam-free is essential for maintaining trust, engagement, and a great user experience. Join us for an interactive session where we'll dive into the tools and best practices you can use to safeguard your community. Whether you're just getting started or looking to fine-tune your setup, this…
HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @AndrewD and @BradH, and a group of your peers…