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How do you promote your important announcements on Community?
Hi there! I'm looking to learn from fellow community managers: What are your best practices for making important announcements stand out in your community? Whether it's product updates, policy changes, or promoting biggest event of the year, how do you ensure your members see and engage with the announcement? (Aiming to be…
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Customer Journey Wins and Struggles
Building a strategy help encourage your members to move from content consumer to super user is a great investment of time. But some of the methods we use work better than others. I would love to hear some of the things you are doing to nurture your users successfully, or if there are certain points in the process that you…
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How are you aligning community with the customer lifecycle?
Aligning your customer journey and your community can be a powerful strategy. One that moves from reactive to proactive engagement planning. Looking at 4 key stages where this alignment has the strongest impact are: Engage (your welcome to the space) Nurture (opportunities that encourage deeper participating) Advocate…