To help you build and foster a successful community.
How do I change chart colors to maintain consistency on my dashboard? For example the preselected colors by category are different for my Page View Chart and Page Post Chart. Thanks
Hi everyone, We're looking to expand the analytics we track within our Knowledge Base and were curious if anyone has found a way to track file downloads from individual KB articles in Higher Logic Vanilla. Ideally, we'd like to understand how often downloadable resources within an article are being used, alongside metrics…
Hi all, My community has an important announcement to make and, for the first time in our community's history, we would like our members to receive an email notification ONLY FOR THIS ANNOUNCEMENT. Is there a way to reach all community members via email for this use case? I've explored: - Editing default notifications, but…
A field guide for those "Who do I ask?" moments You have a community question. Excellent! But where should it go? Should you contact your Success Advisor? Open a Support ticket? Search the knowledge base? Here's how to get your question to the right team, and get to an answer faster. The 10-Second TestASK YOURSELF: Am I…
Hey Vanilla friends 👋 In case you missed our first "Behind the Community" session last week - check out the recording below: Join Higher Logic and Scott Wilder from LastPass for a practical conversation about the next phase of community strategy. We will explore how LastPass is using community operations, customer-language…
Hello Vanilla friends! 😎🍦 Welcome back for another edition of #TipTuesday. One of the biggest challenges in any community is not getting someone to register. It is getting them to take that first meaningful action after they arrive. If a new member lands in your community and does not know where to go, what to click, or…
Hey Vanilla friends 👋 Hopefully you're all finding some time for fun in the sun. If you need some inspiration, how about a game of beach football? Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Salesforce Integration Setup Update Introducing: Theme Variable Search Exciting…
I have been thinking about a question inspired by a conversation with a customer: Could we eventually use an MCP connection to identify content that should be rewritten—and could an agent help make the changes? The more I think about it, the more I believe “what should be rewritten?” is only one part of the question.…
Hey Community, I used to have a strategy in Vanilla Communities where I gave staff a quicklinks widget that was staff only. I'd use Vanilla Filters to create a url that showed me only questions (not discussions that aren't expected to have a resolution), that either had or did not have comments. This allowed me to see a…
If you manage an Ideas program, you probably know the pain: new ideas come in, someone has to search for duplicates, compare wording, review older requests, decide whether anything should be merged, and then somehow keep the whole library current. That work gets even harder when your community team is doing most of the…
Hi all, We're looking for a way to add a service account "comment" to a post that: Appears/sends after a Question has had no response after X amount of time Only displays for the original poster OR displays for everyone, but does not make the question "answered" I know we can set up an automation rule to send an email, but…
Hello, I want to create a new role that would provide our Support team members access to see our Community user list and their roles. This would let our support team troubleshoot when a user says they aren't able to log in, and confirm that deactivated platform users have been moved to our Former Member role in the…
Hi, I'm trying to create the Participation Rate graph as a bar or line graph so we can easily compare week over week, month over month, but I can't seem to crack it. Has anyone else done this already?
Hi everyone! I remember seeing posts from the Vanilla team sharing anonymized, aggregated data from across customer communities — the kind of thing you could use to benchmark your own metrics against peers in different industries. I can't seem to track them down now. Does anyone know where they live, or whether they're…
Hello! Looking to create specific page layouts for our different types of post (feedback, questions, etc.). Is this possible?
Is there currently a way to export a list of badge recipients or badge data from Community? We’re exploring ways to track badge distribution and recognition activity, and I wanted to check if there’s an existing export feature or recommended workaround. Thank you!
Begging of Your Thoughts Post - Incoming 🙏 How are you planning, and tracking your Community Content and Engagement? Do you build a calendar doc, Trello Board, JIRA Epics, Microsoft Planner? Are you planning future content posts and tracking engagement in separate tools? Have you designed some super impressive Vanilla…
Join our AI Study Group for Customer Marketers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our Customer Marketing efforts, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI.…
Join our AI Study Group for Community Managers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…
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It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
