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September Success Community Roundup! 📚 ✏️ 🍁
Hey Vanilla friends 👋 Summer is officially over and school is back in session (exciting for some, maybe less so for those actually participating 😂) Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates A clearer way to plan your community structure 🧭 🌐 Move your community to AI…
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Meetup in San Francisco this Thursday
Meeting with other community peeps has alway floated my boat. For decades, Susan Tenby has been providing San Francisco meetups for professionals in community, social, marketing, scaled service to connect. Come join us Thursday, with special guest star Scott Wilder and complementary food, bev and rizz. This meeting is…
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#TipTuesday: Your Next Content Idea Is Hiding in Search Analytics
Ever stare at your content calendar and think, “What piece of content should we prioritize next?” Your community members may already be giving you the answer and one of the best places to look for content ideas is in Search Analytics, the Searches without results chart. When members search your community and their searches…
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Save the Date for Super Forum 2027!
If you’re a Vanilla customer, we’d especially love to welcome you to Super Forum, Higher Logic’s annual gathering for customers, community leaders, partners, and industry peers. Whether this will be your first Super Forum or you’re returning, it’s an opportunity to connect, exchange ideas, and help shape what comes next.…
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#TipTuesday Your Pageviews Jumped – What’s Really Going On?
Picture this: you sit down with your coffee (or Celsius!) and open your community’s dashboard. Whoa? That’s a big jump in page views! Before you add that new number to your executive reporting let’s dive in and understand what might be going on. Recently, GrettaKraus started a discussion about noticing an uptick in…
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Human vs. Non Human Traffic
Hello! Lately (as I think we all are), I have been noticing such a huge uptick in non-human traffic. I know that it is "normal" to see an increase, but I feel like my ratio has gotten out of hand. Below are some of my ratios from the past couple months. I would love to know what your community views look like in terms of…
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#TipTuesday: The API isn’t just for developers 💡
Community Managers can use Vanilla’s API for everyday tasks too, and you can test requests directly from your Dashboard without writing any code. Head to Settings → API Integrations → API v2, choose an endpoint, and use Try It to see the results right in your community. This can be useful when you need to: Look up…
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Behind the Scenes with Higher Logic’s CTO [ 🎥 recording ]
In case you missed our session this week, check out the recording below! Marius Ciortea, Higher Logics Chief Community Officer, will be joined by Conor Sibley, Chief Technology Officer at Higher Logic, for a behind-the-scenes conversation about how AI is changing the way we work. Conor will share practical examples from…
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Best practices for Gamification
Hi, We are a fairly new community and one of the challenges we are currently facing in our community is that members are not actively creating posts or starting conversations. Vanilla platform does not have an inbuilt badge to offer points for asking a question or starting a discussion. However, i feel that if we do that…
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#TipTuesday: Less Clicking, More Creating ✨
Hi Vanilla friends!👋🏼 Time for another episode of #TipTuesday where I plan to show you a super helpful shortcut that can save you a few clicks when updating your community. Ever open a community page, spot something you want to change, and then wonder which layout controls it? Vanilla’s admin bar can save you a few clicks!…
