To help you build and foster a successful community.
Hey folks! There is no one-way path to the role of community manager. I started as a group member who posted a lot, moved up to moderator, found out that community management was a thing, and then did everything I could to get here. Iāve heard of teachers transitioning directly to community management. Still, others madeā¦
Happy Friday! š If you haven't heard, we're hosting our Summer Product Webinar,Ā next Thursday at 2pm ET. @Val and other members of our Product team will be talking about several updates, including improvements to member management, user preferences and more, and how you can use them to engage customers, scale yourā¦
Hello, I'm hoping to be able to review the monthly point earnings for Staff members from last month. Since our leaderboard resets monthly- I'm trying to find a reliable way to report on this without just grabbing a screenshot/manually recording on the last day of every month. Grateful for your thoughts and suggestions
We've had a few members recently approach us saying, "I haven't joined your community yet because I don't want (fill-in-the-blank) to be able to see my activity there. Can I join anonymously?" My advice to them so far has been to join as they normally would but use a nickname as a username (I have to manually approveā¦
Hey everyone! š We've launched a new section of community: We've added some quick lil drop in sessions where you can come and ask a quick question around community strategy & best practices, all things HL Vanilla, feedback about this community, or I can just talk at length about dogs šŗ Just a couple dates for the drop inā¦
I'd like to hear how all of you are using Ranks (Level 1, Level 2, etc) in your community. We currently don't utilize ranks beyond the out-of-the-box settings, as we haven't identified a good engagement use case for them that is relatable for us. Please enlighten me with all the ways you're utilizing the Ranking feature,ā¦
Iāve chatted with many of you here and on calls, and Iāve been so impressed by all the cool things youāre doing. Weād love to share your stories with a wider audience to give you bragging rights and to help inspire other community builders. We'd love to share your stories.... This could look like a Q&A posted in thisā¦
I will be hosting the upcoming Vanilla Connect Session on May 23rd at 2 pm ET and May 25th at 9 am ET alongside @Joan_Nnah and @Shauna . This will be an open session, so we hope you can join us to share, collaborate, and get inspired by other community leaders. Please remember to RSVP to the events below and share themā¦
Hi everyone, This question has come up on several calls recently and I thought I'd get the pulse how our client communities are handling this today. When you receive two similar or identical ideas how to you go about dealing with this?
Over the weekend, my community had a big ol' spike in guest visits (guests=people not logged in) on a SUNDAY of all days. The average for the week was 200-300 guest visits each day, then on Sunday - boom! - nearly 3,000 guest visits. There were no social media posts, newsletters or other marketing efforts that day. Perhapsā¦
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we alsoā¦
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Office Hours Session - drop by with any questions about community strategy, the Vanilla product, or this community!
Join @PiperWilson and I to discuss how a community managerās career can evolve ā weāll start with a brief conversation about where you all began in your community management career. Then, because itās almost impossible to separate the community manager from the community, weāll talk about managing, moderating, and growingā¦
At Higher Logic, our goal is to help you create enriching community experiences that enable you and your customers to grow. This quarter we've been working on several updates to allow you to do so, including improvements to member management, posting, notifications, user preferences and more. Join Val Robitaille, Mattā¦
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Hi all - we are interested in planning an AMA event within our community which would only be open to a select group of super-users. I was wondering if anyone had some best practices on how best to manage this in Vanilla, as I can imagine the lack of threaded comments (as in Reddit) could quickly make things complicated.ā¦
Heyo! I'm looking for ways to reconnect with our Ambassadors to get them involved. We are running monthly takeovers where an Ambassador completes a specific amount of posts. Any other ideas on fun and engaging ways to interact with our Ambassadors would be very helpful. Thanks
Many first timers (especially in product oriented communities) that go through your community (or even ask a question) aren't looking to join a new community at all, they're not there for your amazing community plan and experience (sorry): they just want an answer to their question, ideally as quickly as possible. Toā¦
