To help you build and foster a successful community.
Hello Vanilla friends! 😎🍦 Welcome back for another edition of #TipTuesday. One of the biggest challenges in any community is not getting someone to register. It is getting them to take that first meaningful action after they arrive. If a new member lands in your community and does not know where to go, what to click, or…
Hey Vanilla friends 👋 Hopefully you're all finding some time for fun in the sun. If you need some inspiration, how about a game of beach football? Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Salesforce Integration Setup Update Introducing: Theme Variable Search Exciting…
I have been thinking about a question inspired by a conversation with a customer: Could we eventually use an MCP connection to identify content that should be rewritten—and could an agent help make the changes? The more I think about it, the more I believe “what should be rewritten?” is only one part of the question.…
Hey Community, I used to have a strategy in Vanilla Communities where I gave staff a quicklinks widget that was staff only. I'd use Vanilla Filters to create a url that showed me only questions (not discussions that aren't expected to have a resolution), that either had or did not have comments. This allowed me to see a…
If you manage an Ideas program, you probably know the pain: new ideas come in, someone has to search for duplicates, compare wording, review older requests, decide whether anything should be merged, and then somehow keep the whole library current. That work gets even harder when your community team is doing most of the…
You know that beautiful community moment when someone asks a question, another member swoops in with the perfect answer, everyone breathes a sigh of relief, and the whole thing feels wrapped up with a neat little bow? Amazing. Beautiful. We love to see it. But then what happens? Too often, that helpful answer drifts…
Accepted Answers are valuable—but only if members can find them. Every few months, review your most-viewed solved discussions. Ask yourself: Is the accepted answer still accurate? Could it benefit from additional context? Does it link to newer documentation? Should it be converted into a knowledge base article? Keeping…
Hey Vanilla friends 👋 In case you missed it, @MariusCiortea and @mcrouse hosted a session covering GEO for Communities. Check out the recording and session details below: AI search is changing how people discover answers online, and community content is increasingly part of the source material AI systems rely on. For…
Happy #TipTuesday Everyone, Category descriptions are easy to overlook. They sit quietly under a category name, usually only a sentence or two long, and because of that they can feel like “set it and forget it” text. But those little descriptions can do a lot of heavy lifting. Think of them as tiny tour guides for your…
Hello! Looking to create specific page layouts for our different types of post (feedback, questions, etc.). Is this possible?
Hi all, We're looking for a way to add a service account "comment" to a post that: Appears/sends after a Question has had no response after X amount of time Only displays for the original poster OR displays for everyone, but does not make the question "answered" I know we can set up an automation rule to send an email, but…
Hello, I want to create a new role that would provide our Support team members access to see our Community user list and their roles. This would let our support team troubleshoot when a user says they aren't able to log in, and confirm that deactivated platform users have been moved to our Former Member role in the…
Hi, I'm trying to create the Participation Rate graph as a bar or line graph so we can easily compare week over week, month over month, but I can't seem to crack it. Has anyone else done this already?
Hi everyone! I remember seeing posts from the Vanilla team sharing anonymized, aggregated data from across customer communities — the kind of thing you could use to benchmark your own metrics against peers in different industries. I can't seem to track them down now. Does anyone know where they live, or whether they're…
Is there currently a way to export a list of badge recipients or badge data from Community? We’re exploring ways to track badge distribution and recognition activity, and I wanted to check if there’s an existing export feature or recommended workaround. Thank you!
Begging of Your Thoughts Post - Incoming 🙏 How are you planning, and tracking your Community Content and Engagement? Do you build a calendar doc, Trello Board, JIRA Epics, Microsoft Planner? Are you planning future content posts and tracking engagement in separate tools? Have you designed some super impressive Vanilla…
Can someone clarify the best way to simply dismiss posts that end up in the "Reports" queue? This post was flagged because of spam automation, but it is live on our community. Last time this happened, I believe I clicked "approve" but then a duplicate of the post was posted to our site. I assume if I click "reject," it…
I am trying to create a report where I can see who is posting by role and a second report of who is answering (commenting) by role? How do I do this? Scott
Hey folks 👋 I’m trying to find a good way to measure something similar to resolution rate in our community. Basically: of all questions asked, how many do we actually solve? The goal is to better understand how helpful our support is (and ideally an indication for user satisfaction too). I know there’s the Accepted Answer…
Community as the New CX Layer with LastPass 📆 Thursday, August 6th at 3 p.m. ET / 12 p.m. PT Join Higher Logic and Scott Wilder from LastPass for a practical conversation about the next phase of community strategy. We will explore how LastPass is using community operations, customer-language analysis, peer support, and…
Join our AI Study Group for Customer Marketers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our Customer Marketing efforts, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI.…
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