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Good day Community, ROI is always a hot topic, and I am working with Claude AI to create an ROI worksheet from my monthly community health numbers. Here is a prompt I have used: Help me prove the ROI for my community based upon the questions asked and answered by customers. See the attached Community data for Feb 6, 2025 -…
Community managers spend a lot of time strategizing around engagement — programs, content, campaigns, tactics. But the single biggest lever you may be overlooking is this: how easy is it for members to actually find, access, and participate in your community? The best content in the world is worthless if people can't find…
Hi everyone, My team is considering to use knowledge bases to share about our programs but I was also curious how others are leveraging custom pages and how this could also work alongside a KB. If you have some examples to share I would like to hear them, or even screenshots of your custom pages to get me inspired! Thanks.
Can someone clarify the best way to simply dismiss posts that end up in the "Reports" queue? This post was flagged because of spam automation, but it is live on our community. Last time this happened, I believe I clicked "approve" but then a duplicate of the post was posted to our site. I assume if I click "reject," it…
Higher Logic’s AI Search Assistant uses RAG, so it searches the community knowledge base and generates answers dynamically. That part is impressive on its own. But the part that really stood out to me is what happens when the AI can’t answer the question. Instead of stopping at “I don’t know,” it gives the user an option…
Many communities use fun, branded rank names. These are great for personality and engagement, but here’s something to consider, especially if you have or are considering open community spaces: AI doesn’t understand “cute.” It understands clarity. As AI-powered search and answer engines increasingly pull from community…
Hey Vanilla friends! Happy March! Have you heard the statistic that the pub is widely considered one of Ireland's most iconic and successful cultural exports? True or not, it's always fun to throw on your green jumper and celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla…
Just wanted to share my thanks and appreciation for a new to me feature that I just LOVE! #DYK you can set a requirement that members apply at least 1 tag to their question?! In the past, I've had customizations built to address this because it used to be a requirement that Vanilla Community Members had to select a…
Hey everyone! We’ve been at it again, working behind the scenes to enhance your experience. :) We’ve seen some amazing growth in this community in the last few years, and we’re so grateful for our amazing members! We’ve decided to change the names of our ranks to reflect the name of our platform – Higher Logic Vanilla.…
Groups have always played an important role in community building - creating dedicated spaces for specific audiences, topics, or levels of access. But with recent platform enhancements, Groups can now do much more than simply organize members. They can help you design more intentional, engaging community experiences.…
I am trying to create a report where I can see who is posting by role and a second report of who is answering (commenting) by role? How do I do this? Scott
Hey folks 👋 I’m trying to find a good way to measure something similar to resolution rate in our community. Basically: of all questions asked, how many do we actually solve? The goal is to better understand how helpful our support is (and ideally an indication for user satisfaction too). I know there’s the Accepted Answer…
Hi everyone, I'm currently trying to figure out how to assign posts to other users so they can provide answers. I'm aware that certain permissions and roles are required for this, but I'm not sure how to properly implement it on our platform. If anyone has experience with assigning posts or can share best practices on how…
Good day Community - I am building a process to bring Ideas into my community and reviewing Vanilla's analytics and integrating with Jira to help the Product Team triage submitted ideas. My goals are to make the process easy and transparent for customers while giving the Product Team the tools to make holistic decisions.…
Hi everyone, I've been asked by our product design team if there's a way to download all comments from a community post, including user names and company in an excel file or csv? For context, we post a lot of feedback opportunities and get lots of feedback so the team want a way of easily categorising the feedback based on…
Question: Is it possible to customize the main Events Category page? Examples: Can you edit the appearance/add widgets/look and feel of how events appear? Can you combine all Community and Group events with the option to filter? Thanks!
Good day Community, I am looking at the OOTB Report: Posting There are two reports titled "Users with the most posts." What is the difference between the 2 reports? They have the same labels, but different numbers. Thank you, Toby
Good day all, Regarding email notifications sent from my community to members, is it possible to see how many were sent and what the open rate is? Best, Toby
Good day all, My question is about announcing and hosting webinars within community. I know I can utilize events and the Zoom Integration: https://success.vanillaforums.com/kb/articles/1503-zoom-events-integration? If using the integration, would you please share your experiences and the pros. How are you hosting community…
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @ShannonHudebine and @IsabelleK, and a group of…
Join our AI Study Group for Community Managers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…
Hey Vanilla friends 👋 Join @Branwyn T and @Kirstie as they explore the new options available in the analytics API to bulk export and download analytics data - perfect for setting up PowerBI dashboards and using AI tools to better understand your site’s ROI! Have any questions you want to ensure we cover? Add them to this…
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Hey Vanilla friends 👋 We're very excited to you all to a great webinar series that our own @Nicole has been running. This interactive session is open to everyone — whether you're a Vanilla customer or just part of the broader community world. Curious how other community pros are actually using AI? Wondering what’s working,…
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“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
