To help you build and foster a successful community.
Hello, Is it possible to change a name of a category without impacting the access of users who have saved the link? I think each category has a unique identifying number that would remain the same even if a category name was updated- but I'm not certain.
Hi everyone, I've been thinking of creating a space in our community where our customers could share job opportunities on their team. Our product platform is somewhat specialized, and people who are familiar with our products can leverage that when looking for new roles. The idea is not only that a community member could…
Hey Vanilla friends 👋 Summer is quickly coming to a close, hopefully you're all managing to fit in a few more ice cream cones before the weather cools off! Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 📣 New Feature Alert: Exclude Announcements from Post Lists ⭐️…
Hello Vanilla friends! 😎🍦 Welcome back for another edition of #TipTuesday. One of the biggest challenges in any community is not getting someone to register. It is getting them to take that first meaningful action after they arrive. If a new member lands in your community and does not know where to go, what to click, or…
SSO issues can be frustrating, especially when some people can log in and others cannot. One important thing to remember: there are at least two possible sources of the problem—the Vanilla platform and your identity provider (IdP). Before opening a ticket, gather these four details: Who is affected? Is it one user, a group…
Community Managers can use Vanilla’s API for everyday tasks too, and you can test requests directly from your Dashboard without writing any code. Head to Settings → API Integrations → API v2, choose an endpoint, and use Try It to see the results right in your community. This can be useful when you need to: Look up…
Hi everyone, We're looking to expand the analytics we track within our Knowledge Base and were curious if anyone has found a way to track file downloads from individual KB articles in Higher Logic Vanilla. Ideally, we'd like to understand how often downloadable resources within an article are being used, alongside metrics…
Hi all, My community has an important announcement to make and, for the first time in our community's history, we would like our members to receive an email notification ONLY FOR THIS ANNOUNCEMENT. Is there a way to reach all community members via email for this use case? I've explored: - Editing default notifications, but…
A field guide for those "Who do I ask?" moments You have a community question. Excellent! But where should it go? Should you contact your Success Advisor? Open a Support ticket? Search the knowledge base? Here's how to get your question to the right team, and get to an answer faster. The 10-Second TestASK YOURSELF: Am I…
Hey Vanilla friends 👋 In case you missed our first "Behind the Community" session last week - check out the recording below: Join Higher Logic and Scott Wilder from LastPass for a practical conversation about the next phase of community strategy. We will explore how LastPass is using community operations, customer-language…
Hi all, We're looking for a way to add a service account "comment" to a post that: Appears/sends after a Question has had no response after X amount of time Only displays for the original poster OR displays for everyone, but does not make the question "answered" I know we can set up an automation rule to send an email, but…
Hello, I want to create a new role that would provide our Support team members access to see our Community user list and their roles. This would let our support team troubleshoot when a user says they aren't able to log in, and confirm that deactivated platform users have been moved to our Former Member role in the…
Hi, I'm trying to create the Participation Rate graph as a bar or line graph so we can easily compare week over week, month over month, but I can't seem to crack it. Has anyone else done this already?
Hi everyone! I remember seeing posts from the Vanilla team sharing anonymized, aggregated data from across customer communities — the kind of thing you could use to benchmark your own metrics against peers in different industries. I can't seem to track them down now. Does anyone know where they live, or whether they're…
Hello! Looking to create specific page layouts for our different types of post (feedback, questions, etc.). Is this possible?
Is there currently a way to export a list of badge recipients or badge data from Community? We’re exploring ways to track badge distribution and recognition activity, and I wanted to check if there’s an existing export feature or recommended workaround. Thank you!
Begging of Your Thoughts Post - Incoming 🙏 How are you planning, and tracking your Community Content and Engagement? Do you build a calendar doc, Trello Board, JIRA Epics, Microsoft Planner? Are you planning future content posts and tracking engagement in separate tools? Have you designed some super impressive Vanilla…
Join our AI Study Group for Customer Marketers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our Customer Marketing efforts, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI.…
Check out our Welcome Section
Hey Vanilla friends 👋 Hopefully you're all finding some time for fun in the sun. If you need some inspiration, how about a game of beach football? Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Salesforce Integration Setup Update Introducing: Theme Variable Search Exciting…
Join other community builders & get inspired
Join Higher Logic and Scott Wilder from LastPass for a practical conversation about the next... The post Community as the New CX Layer with LastPass appeared first on Higher Logic.
The post Build and Prove the Business Value of Online Communities appeared first on Higher Logic.
The post Behind the Community: Community as the New CX Layer with LastPass appeared first on Higher Logic.
AI search is changing how people discover answers online, and community content is increasingly part... The post GEO for Communities: How to Become the Source AI Cites appeared first on Higher Logic.
Learn how community personas help associations and B2B teams understand members and customers, use community... The post Online Community Personas: How to Engage Every Audience appeared first on Higher Logic.