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Hey everyone! I’m Rav, the Community Manager at Reckon Limited, we’re a financial software provider headquartered in sunny Sydney, Australia 🦘 and a fellow Vanilla customer for our Community. I'm stoked to have been asked to share a little bit about our Community journey and some tips & tricks we've implemented 😀 I look…
Mark your calendars for October 12th because we've got an event for you! Members of our Product team, including @Shaunaand @Val, will be talking about improvements to federated search, our integration with Zoom, email digest, and a lot more. So if you want to hear about these new releases and how to use them, sign up here.
Hi Vanilla friends, I am looking to create some new badges, including some Easter Eggs for our Community. What kind of tools are you all using? I've been using Accredible badge designer but find the designs quite limited, and there is no egg shaped one! Thanks for your insights! Liselotte
Hey Success Community! 👋 It's time for another Community Roundup! September is wrapping up, kids are going back to school and fall is arriving 🍁 (assuming you live up north like we do). In case you’ve been too busy baking apple pies 🥧 and buying school supplies, check out what’s been happening in our community this month:…
Join us tomorrow for a webinar with ChurnZero at 2pm ET! @Shauna will share: Simple ways to get your team engaged in the community How to align and rally the business behind the community Tactical strategies on how to revive the community (Here's the first secret, community building is a marathon, not a sprint!)
Hey there newbie! So you’ve inherited a HL Vanilla Community and don’t know where to start? We know this process can be overwhelming so we wanted to help start you out on the right path. The most important way to set yourself up for success is to join our Success Community, which you’ve already done (since you’re reading…
Hi Vanilla friends, I have an 'Articles' widget on the Community homepage that show featured articles from our KB. Now, we'd like to showcase this widget on our main public web. I'd need for it to be clickable, and update automatically if I've made any changes to the featured articles on Community. How can I do this? The…
Happy September, everyone! We would love for you to join us to chat about Vanilla and your community goals: ✅ Do you have any exciting and innovative community initiatives to share? ✅ Are there specific questions you'd like to pose to gather feedback from fellow community leaders using Vanilla? ✅ Have you come across any…
Howdy, y'all! You may have noticed that our #TipTuesday post on September 19 had a little something special in it. If you didn’t, you should check it out – hint, hint! We posted some Easter Eggs back in July in a couple of posts, and they’ve been sadly neglected since then. I’m here to let you know that our precious,…
When selling the idea of community internally, we must ensure the goals of community are aligned with organization goals. This will typically start with the focus of the team or department presenting, Marketing will promote advocacy goals while Support will promote ticket deflection and improved customer experience, while…
You may have heard that planning for Super Forum 2024 (April 10-12, 2024 at National Harbor, MD) is underway and we need your help to make it a success. We know you have had a busy year - full of successes and lessons learned - and we want you to share your stories by applying to be a speaker at Super Forum 2024. In line…
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
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Are you curious about theming at Vanilla and some of fun things you can do with variables? Join @Shauna and I as we explore the wide world of theme variables. We will go over some of our favorite variables and some of the ones most commonly used by other communities. Simply RSVP yes to this invite to be registered for the…
Community-Driven Customer Success Join Kristi Faltorusso, the Chief Customer Officer at ClientSuccess, as she unveils her insights into scaling customer success with community at its core. With a career devoted to nurturing and growing customer success teams, Kristi now also gets to peek inside of 100s of CS teams as they…
Engagement is critical to building lasting relationships… but engaging your customers is easier said than done. That’s why it is our goal to build a product that makes it easy to capture their attention and keep it within your community. In fact, our recent updates will help you do just that! Here's a sneak peek of what…
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Hi all, At Spryker we run developer hackathons where developers from our (partner/customer) ecosystem work on improving our software. This can be through submitting PRs on Github, building addons or using the API to create nice integrations. I was wondering if anyone has done something similar with their own community, but…
This month's community leaders
