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Hiya Vanilla Community! 👋 I was chatting with some community managers today who were thinking about creating a newsletter or round up with community and product content for their community. I love the roundups that @Kirstie Macfarlane does (especially obsessed with the gif and emoji usage 👌) — you can see those here: I'm…
Good day everyone, In longer discussions with multiple participants, it makes things easier to follow when you can reply to a particular poster and the location of your reply is based on who you reply to rather than when you replied in the discussion. Is the "Quote" feature the best way to do this? Thank you, Toby
Hi all! We're Peter (@padams) and Maureen (@mrice) and we lead customer enablement and customer marketing at ChurnZero, an industry-leading customer success platform that helps subscription businesses keep customers and keep growing. Our community is where our customers share ideas, learn from each other, and engage with…
Hey Success Community! 👋 Happy Thanksgiving to all of our American friends, we hope you're enjoying your time with family and friends - and eating lots of delicious food! Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Analytics Hackathon 2024! 💻 Monthly Metrics: November 2024 📊…
Community metrics are part of the lifeblood of community management. How well are you meeting needs? Are you providing value? But an often overlooked component of community metrics is how your internal leadership perceives the value of community. How are you making sure your leaders understand the true value your community…
Hi all! As some of you may know, we recently migrated all our ideas to Community. Now comes the fun part: data. I need deeper insights than what the out of the box 'Ideas' dashboard offers, but I am struggling to set it up. So far, with Vanilla's help, I've managed to create: ideas with at least 1 comment. Downside: this…
Hi Vanilla friends, I’m currently working on improving our knowledge base setup on our Community. As part of this, I’m testing how User Guides from WithSecure would look on our community. In our current user guides (which do not sit on our community), we end each article with a ‘More on this topic…’ section that highlights…
Hey all! So, we know that analytics are a crucial part of community management, but it can be an area that many community managers struggle with. I know that I have a standard set of analytics I look at weekly, monthly, and yearly: Total Members - how is growth doing? Active Members - how many members are logging in and…
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…
Are you using an embedded CSAT Tool in your Community to learn more about customer experience with the Community itself? Would love to learn from what others are doing
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
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AI is everywhere these days, but what does it really mean for your organization? With the right approach, AI can save your staff hours of repetitive tasks and increase the value provided. Whether you're an AI advocate or a skeptic, this webinar will provide a look at its practical application. Join Rob Wenger, CEO of…
Ready to supercharge engagement in your Higher Logic Vanilla community? Join us for an exclusive session where we’ll dive into effective gamification strategies that will elevate your community management game. Why Attend? As a Community Manager, you’ll gain insights to: Boost Participation: Discover how badges, ranks, and…
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join Vanilla's @hannahhowle and @MichaelH and a group of your…
Our newest Community Showcase is now live! Peter and Maureen are talking all about how they really focused their community to improve the member experience. Check it out!
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This month's community leaders
Scaling a community content program isn’t simple, but Anaplan’s approach has turned it into a... The post Making Content a Team Sport: Inside Anaplan’s Member-Driven Content Program with Ginger Anderson appeared first on Higher Logic.
Most communities face a frustrating truth: engagement fizzles out quickly for the majority of new... The post 3 Steps to Design a Community Engagement Plan appeared first on Higher Logic.
Good community managers know that the health of their community isn’t just about member count—it’s... The post Rallying the Quiet Ones: Strategies to Activate Lurkers in Your Online Community appeared first on Higher Logic.
The B2B sales game has changed. Today’s buyers don’t wait for account executives to guide... The post Close Deals Faster: Community Strategies to Speed Up Your B2B Sales Cycle appeared first on Higher Logic.
Thinking about migrating to a new online community platform? It’s a tempting idea—the promise of... The post 4 Ways to Prepare For Your Community Migration appeared first on Higher Logic.
