To help you build and foster a successful community.
You are currently in a limited view of the community, but there's so much more to discover! Need some support? Have a question to ask? Want to open a ticket?
Hey Vanilla friends! Are you doing everything you can to drive people over to your community? Check out these ten quick tips to make sure you're not missing anything!
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Escalation-based Automation Rules Summary: New article providing an overview of the new Escalation-based Automation Rules.…
Engagement is the holy grail of community. However, there is a lot to it. Defining what it means for your specific community, and then understanding how to encourage those behaviors are both critical and foundational components. What are some of the easier ways to encourage engagement? What areas tend to be more difficult?…
Support communities have come a long way. What started as basic forums has now become an integral part of customer engagement strategies. In this webinar, we’ll cover how capabilities like peer-to-peer interactions, integrated knowledge bases, and Q&A have reshaped the support experience. You’ll gain a clear understanding…
I'm wondering if there has been any updates on this. I looked at the roadmap and it says it was released and it's no longer in beta but I don't see it available in staging yet.
Good morning Community, I am viewing this doc: and the definition of Active Users: Number of users that logged in to the community. My question: is there another metric or measurement that goes deeper than log-in and shows levels of activity per time period? For example: Is viewing content Is creating content: started a…
Some of you may know because I've posted before, but my company's online community is for family caregivers. Yesterday, I signed up for a new family caregiver online community called The Sandwich Club ("sandwich generation" refers to caregivers who are taking care of both a parent and a child). I'm not sure what community…
We’re gearing up for a webinar at the end of October on using AI to help manage your community, and we want your input. Our speaker will be doing live demos with GPT, and we’d love to tailor the session based on what you’re most curious about. » What AI-related topics or challenges would you like to dive into? Let us know…
Hi Vanilla friends, I’m currently working on improving our knowledge base setup on our Community. As part of this, I’m testing how User Guides from WithSecure would look on our community. In our current user guides (which do not sit on our community), we end each article with a ‘More on this topic…’ section that highlights…
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Event Notifications Summary: New article describing each of the new event notifications, including how they are triggered and how to manage your personal notification…
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
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⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join Vanilla's @paddykelly and @Joan_Nnah and a group of your…
The emperor is wearing brand new clothes. No, really! Why did the old API page go away? And what’s up with this new one? Join @Branwyn T as they explain the changes and demo the new API v2 UI.
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Our newest Community Showcase is now live! Liselotte from WithSecure explains how she's moved into the Community space and used Vanilla's tools to create a valuable space for their customers. Check it out!
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In February 2023, I embarked on a new journey by adopting the WithSecure Community, despite having no prior experience in Community Management. My background includes 12 years in customer support, which provided a solid foundation for this new role. The community had recently demerged from F-Secure Community (hi @Firmy !)…
"Hope is not a strategy" - Rick Page This quote is often on my mind when it comes to community. If you have been community managing for any length of time, you know that engagement doesn't just happen because you have a community platform set up (yes, even with that AMAZING layout you have created!) Instead, you have to…
This month's community leaders
As a community manager, especially on a small team, you wear a lot of hats—jumping... The post 6 Tasks Every Online Community Manager Should Automate appeared first on Higher Logic.
A top priority for any company that wants to be successful, is having a strategy... The post 4 Ways Community Helps Reduce Churn Rate appeared first on Higher Logic.
Branding your online community is more than just slapping your logo on a homepage. Your... The post Online Community Branding: The Basics You Can’t Skip appeared first on Higher Logic.
Your online community should feel like a natural extension of your brand, with every touchpoint... The post Branding Your Online Community: 6 Customizations to Make It Uniquely Yours (with Examples) appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
