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Onboarding is one of those foundational components of great adoption. It is the purposeful introduction of new (and existing!) members to opportunities and information that can be a lifelong journey. What are some tactics you are using in your onboarding strategy? Are there any strategies you are struggling to implement?…
Hey community! I'm looking for tips and tricks for reporting and data visualization that can make the value of our community more tangible to the Financial Dept. at our org! Anyone have some custom dashboard views that you like and help you tell a compelling story!?
Last year Vanilla released Default Category Following and Default Notification Preferences. Let’s review why you should enable both features. Setting Default Category Following for new members in your community can help streamline user engagements and encourage participation. By doing so, users are automatically subscribed…
Here's an idea to add a personal touch to your community. I've created a custom HTML Widget to encourage users to complete their profiles with a snazzy avatar. Having custom photos/avatars help to bring out the personality of your community and encourage engagement. It's why give badges to users who upload their own…
Hi Vanilla Community members! My company is hosting our annual user conference in February and I'd love to hear how you've incorporated your community into in person events. We have not quite figured this out in past year's events. It's difficult because we encourage attendees to engage with each other on the event app,…
Hey Vanilla Friends 👋 Welcome to a new program we're excited to share with you! For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will share some (anonymized) metrics from 3-4…
Who partners with your customers and specifically organizes them into a "committee" of sorts to help direct and represent the voice of your larger community? How do you organize this group? What responsibilities do you expect from them? How do you partner to customize the community experience for the community at large?
Hey Vanilla friends! Are you doing everything you can to drive people over to your community? Check out these ten quick tips to make sure you're not missing anything!
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Escalation-based Automation Rules Summary: New article providing an overview of the new Escalation-based Automation Rules.…
Engagement is the holy grail of community. However, there is a lot to it. Defining what it means for your specific community, and then understanding how to encourage those behaviors are both critical and foundational components. What are some of the easier ways to encourage engagement? What areas tend to be more difficult?…
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…
Join other community builders & get inspired
The emperor is wearing brand new clothes. No, really! Why did the old API page go away? And what’s up with this new one? Join @Branwyn T as they explain the changes and demo the new API v2 UI.
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join Vanilla's @shudebine and @kevinM and a group of your peers…
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Our newest Community Showcase is now live! Liselotte from WithSecure explains how she's moved into the Community space and used Vanilla's tools to create a valuable space for their customers. Check it out!
Check out our Welcome Section
In February 2023, I embarked on a new journey by adopting the WithSecure Community, despite having no prior experience in Community Management. My background includes 12 years in customer support, which provided a solid foundation for this new role. The community had recently demerged from F-Secure Community (hi @Firmy !)…
This month's community leaders
It’s natural to want to compare your community’s performance to others in the industry. Many... The post How to Benchmark Your Online Community—Against Itself appeared first on Higher Logic.
Building a sense of community and belonging is at the heart of any successful community... The post Crafting the Narrative: 3 Tips for Articulating the Value of Your Community appeared first on Higher Logic.
We’ve all heard it: how a business succeeds or fails depends on how customers feel... The post Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core appeared first on Higher Logic.
Building an online community around your brand is one of the smartest long-term strategies for... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Net Promoter Score (NPS) is a widely used metric for gauging customer satisfaction and loyalty.... The post Should You Measure NPS in a Support Community? appeared first on Higher Logic.