The Success Community

To help you build and foster a successful community.

Hey there! Thanks for stopping by! 👋

You are currently in a limited view of the community, but there's so much more to discover! Need some support? Have a question to ask? Want to open a ticket?

🔥 What's New

Community Manager Bible
Hello friends, I am a Community Manager NOVICE! I may have some natural talents that may lend themselves to being a successful Community Manager, but I'm not sure my foundation is as sure as I'd like. Are there any resources floating around out there that contain general best-in-class practices for a community manager?…
Vanilla Community Management Academy - Coming Soon!
Happy Friday Vanilla Friends 🤓 We are excited to announce the launch of the Vanilla Community Management Academy, a new initiative designed to help you maximize your success with Higher Logic Vanilla. Every two months, we will focus on a different topic essential to mastering our platform and enhancing your community…
Is there a way to remove the "new discussion" button from a specific group?
I'm trying to figure out if I can restrict visibility to the 'new discussion' button in one of our groups, is that possible?
Following certain customers/users
Hi everyone, I just had an interesting question from one of our CRMs - is there a way to follow certain customers to get alerts when they post? I don't believe there's a way to do this natively in Vanilla (but maybe I'm wrong!) and I'm curious if anyone has had a similar ask and how they've handled it. Thanks in advance!
Customer Showcase July 2024: Sam from Augury
Hi all! I'm Sam, the Community Team Lead from Augury. I currently lead the customer enablement program at Augury which includes documentation through our knowledge base on Vanilla, our online community (on Vanilla of course), and our online Academy. Those 3 components come together in a channel we call The Endpoint. I've…
Documentation Updates - 07/16/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Manage the Zendesk Addon Summary: New article that describes the Zendesk addon settings and features, as well as the new permissions that are associated with the addon.…
📣 Hello! I'd like to introduce myself...
Hi Vanilla community – I’m Paul Schneider, and I’m excited to introduce myself as the new Executive Vice President at Higher Logic Vanilla. Having built communities for two decades and being involved with the Higher Logic team since 2017, I’m passionate about what we do here. A strong community starts with reliable,…
Community Data Alchemy [ recording 🎥 ]
Ever wondered which data really matters for your online community? Or how to turn those numbers into compelling stories that drive engagement and growth? In case you missed this webinar with Joe Pishgar, Community Executive Consultant, we've got the recording below. Dive into an entertaining exploration of the metrics that…
Customer Showcase June 2024: Stephanie from Quantexa
Hi, I'm Stephanie Richardson, Senior Community Manager at Quantexa. The Quantexa Community launched in November 2022 and recently passed 2,500 members. We are a B2B Community and our members are primarily our customers, partners, and employees, as well as a small number of prospects. In November 2023, for the Community's…
AI Chatbot on Community
One of my awesome teams has developed a AI Chatbot for their alumni and students to use. They would love to see it embedded in the Community to entice their students & alum to use it. Of course, we love that here on the Kaplan Community team so wanted to see if anyone implemented something similar? It's being built similar…

📌 Pinned

Higher Logic Vanilla Community Guidelines
Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community. Every community has its own culture and boundaries and we are excited to create this space for you, but we also…

🚀 Trending Posts

Community Manager Bible
Hello friends, I am a Community Manager NOVICE! I may have some natural talents that may lend themselves to being a successful Community Manager, but I'm not sure my foundation is as sure as I'd like. Are there any resources floating around out there that contain general best-in-class practices for a community manager?…
Vanilla Community Management Academy - Coming Soon!
Happy Friday Vanilla Friends 🤓 We are excited to announce the launch of the Vanilla Community Management Academy, a new initiative designed to help you maximize your success with Higher Logic Vanilla. Every two months, we will focus on a different topic essential to mastering our platform and enhancing your community…
Following certain customers/users
Hi everyone, I just had an interesting question from one of our CRMs - is there a way to follow certain customers to get alerts when they post? I don't believe there's a way to do this natively in Vanilla (but maybe I'm wrong!) and I'm curious if anyone has had a similar ask and how they've handled it. Thanks in advance!
Customer Showcase July 2024: Sam from Augury
Hi all! I'm Sam, the Community Team Lead from Augury. I currently lead the customer enablement program at Augury which includes documentation through our knowledge base on Vanilla, our online community (on Vanilla of course), and our online Academy. Those 3 components come together in a channel we call The Endpoint. I've…
📣 Hello! I'd like to introduce myself...
Hi Vanilla community – I’m Paul Schneider, and I’m excited to introduce myself as the new Executive Vice President at Higher Logic Vanilla. Having built communities for two decades and being involved with the Higher Logic team since 2017, I’m passionate about what we do here. A strong community starts with reliable,…
Documentation Updates - 07/16/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Manage the Zendesk Addon Summary: New article that describes the Zendesk addon settings and features, as well as the new permissions that are associated with the addon.…

Live Events

Join other community builders & get inspired

RSVP Now

Upcoming Events

HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join myself and Vanilla's @KevinM and a group of your peers for…
Community + CX: Elevating Self-Service with Higher Logic Vanilla and Zendesk
Join us on July 31 for a webinar hosted by Higher Logic Vanilla, where we’ll explore the evolution and current state of customer support communities and uncover how AI and automation are reshaping the customer experience. In this session, you’ll discover the latest industry trends that led us to create deeper integrations…
Summer 2024 Product Roadmap Webinar 😎 🍉 ⛱️
Hey everyone! It's that time again 😎 Join @Shauna and @mcrouse from our product team for the 2024 Summer Vanilla Product Roadmap Webinar on Tuesday August 13th, and learn about our newest features and plans for the rest of the year! What we'll cover: Q1 and Q2 recap Zendesk Integration Community Moderation Dashboard AI…

Subscribe to Email Digest

Subscribe to our Email Digest! Stay in the loop with the best of the Success Community and test drive our newest feature!

Subscribe Now

Quick Links

Customer Showcase: Samantha Isin

Our newest Community Showcase is now live! Samantha is sharing some great insights on how they track and qualify success metrics, and how they've used content creation & gamification to really grow their community. Make sure you check it out!

SamanthaIsin

New to Higher Logic Vanilla?

Check out our Welcome Section

Get Started

Featured Content

How do you track support themes over time to feed into product?
We're looking to analyse what topics come up often for support most often. How are other communities doing this? Some of the ideas we have: Analyse search terms - what are people searching for most often? (we're already doing this but it only covers one element) Analyse tags - which tags are being used most frequently…
Is anyone combining Chat + Forum? What does your workflow look like?
We switched from chat (Slack) to forum (Vanilla) about a year ago and most members are quite happy about it (mainly about the better organization, search and available history). And although no one would want to switch back, we also hear that the move to the forum made some members feel more disconnected from the rest of…
Community Data Alchemy [ recording 🎥 ]
Ever wondered which data really matters for your online community? Or how to turn those numbers into compelling stories that drive engagement and growth? In case you missed this webinar with Joe Pishgar, Community Executive Consultant, we've got the recording below. Dive into an entertaining exploration of the metrics that…
Customer Showcase July 2024: Sam from Augury
Hi all! I'm Sam, the Community Team Lead from Augury. I currently lead the customer enablement program at Augury which includes documentation through our knowledge base on Vanilla, our online community (on Vanilla of course), and our online Academy. Those 3 components come together in a channel we call The Endpoint. I've…

🏆 Leaderboard

This month's community leaders

Genevieve P 29

Hopoatem 17

stephanierichardson 17