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Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…
Hey Success Community! 👋 Happy June, and happy start to summer!! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟 Welcome Nicole Saunders, Our New Customer Experience Leader 🧭 Community Strategy 🎯 The…
We are in the process of migrating an existing community to Vanilla and are deciding what to do with legacy activity-related badges that do not exist in Vanilla (an example of this would be our badge for responding to polls). Would love to hear from anyone else who migrated an existing community and faced a similar…
Hey Everyone! Happy Tip Tuesday! I recently had a conversation with some friends inquiring on what does it take to be a Community Manager. Is it simply just about posting content & banning unfavorable behavior? Answer: No. It's much more than that. Being a Community Manager requires embodying a blend of technical,…
Hi there! I'm looking to learn from fellow community managers: What are your best practices for making important announcements stand out in your community? Whether it's product updates, policy changes, or promoting biggest event of the year, how do you ensure your members see and engage with the announcement? (Aiming to be…
I'd love to learn more about how you use these in your communities and how you determine when to ban a user vs delete their account. Are there some benefits for choosing either of these options or what would be the downfalls of choosing one versus the other?
Building a strategy help encourage your members to move from content consumer to super user is a great investment of time. But some of the methods we use work better than others. I would love to hear some of the things you are doing to nurture your users successfully, or if there are certain points in the process that you…
As a marketer, I rely on UTM parameters all the time. They’re one of the easiest ways to see which emails, social posts, or announcements are sending people to your community and which ones aren’t pulling their weight. So if you’ve ever looked at your analytics and wondered “How did people end up here?” a missing UTM might…
Which widget is used for this carousel below in the success community? I would like to create similar widget for our community where we can feature content from different sites.
Hello! We're transitioning to hosting all of our beta testing in our Community using the Groups function so that we can centralize feedback and communications and ensure a repeatable and standardized experience for our beta testers. I'm wondering if anyone else has implemented anything like this and if you have any advice…
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As the summer heats up, so does innovation at Vanilla. Join us for our Summer Product Webinar, where we’ll walk you through the latest enhancements to our platform and give you a preview of what’s coming next. Whether you’re a community manager, digital strategist, or product enthusiast, this session is designed to keep…
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @paddykelly and @MarcSanJose, and a group of…
Join us for a demo & discussion about AI Translations - Vanilla's new language tool! With AI Translation, your members can interact with your community in the language they feel most comfortable using. Whether they’re reading, posting, or navigating, everyone can participate—no matter what language they speak. Key…
Our newest Community Showcase is now live! Jason from Logos tells us all about how they took their fractured online presence and brought it together into one thriving community using Vanilla and a strong new strategy. Check it out!
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Hi everyone! I wanted to share a bit about my journey customising our community on Higher Logic Vanilla without developer resources in case it's interesting and why I believe it’s something anyone can try. Some context Over the years, I’ve been part of small community teams that didn’t always have the luxury of in-house…
Hello Vanilla Community! We're thrilled to announce that Higher Logic Vanilla is embarking on an exciting journey to enhance our hosting infrastructure by migrating to AWS, a cutting-edge cloud platform. This move represents a significant upgrade from our previous provider, Vexxhost, allowing us to deliver an even better…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
