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Getting Started

To help you build and foster a successful community.

Upcoming Events

AI Study Group for Community Managers
Join our AI Study Group for Community Managers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…
HLV Connect: Analytics Endpoints
Hey Vanilla friends 👋 Join @Branwyn T and @Kirstie as they explore the new options available in the analytics API to bulk export and download analytics data - perfect for setting up PowerBI dashboards and using AI tools to better understand your site’s ROI! Have any questions you want to ensure we cover? Add them to this…
AI Study Group for Customer Marketers
Join our AI Study Group for Customer Marketers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our Customer Marketing efforts, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI.…

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Community News!

A New Support Communication Channel!
It's May! And to celebrate, the Vanilla Support Team is trialing a new communication channel. We're turning off our phones for the month and replacing them with schedulable 10-minute Zoom calls. That's right! All Vanilla customers will now be able to schedule a 10-minute Zoom call - often within the hour - with an…
April Success Community Roundup!
Hey Vanilla friends 👋 Happy April - or if your family is anything like mine, happy practical joke month! 📚 Fun Story: A couple of years ago my husband took a free online coding class at Harvard. His brothers spent months breaking into our house and hiding Harvard themed swag around for us to later stumble across (mugs,…
March Success Community Roundup! 🍀 🎩 🌈
Hey Vanilla friends! Happy March! Have you heard the statistic that the pub is widely considered one of Ireland's most iconic and successful cultural exports? True or not, it's always fun to throw on your green jumper and celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla…
🚀 Introducing a new series: AI Study Group for Community Managers
Hey Vanilla friends 👋 We're very excited to you all to a great webinar series that our own @Nicole has been running. This interactive session is open to everyone — whether you're a Vanilla customer or just part of the broader community world. Curious how other community pros are actually using AI? Wondering what’s working,…
February Success Community Roundup! 🏂 🥌 ⛷️
Hey Vanilla friends! Happy February - hopefully you're all feeling motivated by some of the incredible feats from the Winter Olympics and ready to get out and try something new! ☝️ how I feel anytime I'm convinced to go skiing, anyone else? Let's take a look at what's been happening in the Success Community this month: 🍦…