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Monthly Metrics: January 2025 📊
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…
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#TipTuesday - Encouraging Internal Stakeholder Engagement
Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…
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Anyone using SlapFive or Base?
Hi everyone! We just signed a contract with HL Vanilla at the end of the year and will be migrating over by mid-year. We're also currently Influitive customers and are likely looking to migrate off that platform. I know SlapFive has an integration with Vanilla, and Base can integrate as well. Would love to hear from anyone…
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How Do You Know if Your Community is Healthy?
I have had a lot of conversations with community professionals, and one of the biggest common areas of interest (and often frustration!) is knowing what the data actually tells us about the health of our community. Discussions, comments, comments per discussion, page views, active users, new users…I can track all of that…
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Level Up Your Community Engagement - Gamification Tips & Tricks [ 🎥 recording ]
In case you missed our session earlier today, we had a great chat about leveling up your gamification strategy. Check out the recording below! Ready to supercharge engagement in your Higher Logic Vanilla community? Join us for an exclusive session where we’ll dive into effective gamification strategies that will elevate…
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Real Talk about Gamification
In my years in community work, I have come across a lot of differences of opinion when it comes to gamification. I tend to look at it as a way to help motivate and reward the behaviors I want to see from my audience, but to many it can feel too artificial or too frivilous. Where do you land in the gamification spectrum? Do…
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Are threaded (indented) discussions available?
Good day everyone, In longer discussions with multiple participants, it makes things easier to follow when you can reply to a particular poster and the location of your reply is based on who you reply to rather than when you replied in the discussion. Is the "Quote" feature the best way to do this? Thank you, Toby
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Is there a way to have user's fill out required profile fields after registration?
Hello! Our community has gone through a couple of iterations of required profile fields for our users, for tracking purposes. The problem is that when you add a new required profile field, users aren't notified about it. Is there a way to have a prompt show up letting the user know they must fill out the required profile…
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Surveying your Community
I'm ready to start surveying my community and asking my users about what content they are enjoying and what they want more of… Somebody stop me if this is not the right strategy to try and increase consumption or engagement on the platform. My end goal is singular in that I'm wanting to give the content that really matters…
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Organizing country-specific and multilingual content
In April, we'll be expanding our community to many more global members than we do today. I would say about 90% of our community's content is relevant to all users, regardless of what country they live in, but 10% may only be relevant to to you depending on the country you reside in. I'm thinking we'll use a tagging…