This is the space for people to share and discuss the art and science of managing online communities.
Join our AI Study Group for Community Managers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…
Hey Vanilla friends 👋 In case you missed our session yesterday, check out the details and recording below: What does an AI-powered community look like in practice? Mary Green of Infor will share how her team is using AI and Higher Logic Vanilla to improve three critical parts of the member experience: Routing unanswered…
Make Time for Your Own Connections We spend our days helping members connect, share knowledge, and feel welcome. But how often do we make time to experience that same sense of belonging ourselves? Connecting with other community professionals can bring fresh ideas, practical advice, and encouragement. This is especially…
Reactions turn quiet readers into active participants with one click to say “this helped,” “insightful,” or “🎉 awesome!” Without even typing a reply, members can elevate the best content, guide others to answers, and fuel your engagement flywheel. Why use Reactions Think of Reactions as your community’s high‑five. They…
Most of us start the day by opening our community and catching up. Who needs an answer? What happened overnight? Is that discussion still going in the right direction? It’s useful work, but it can take a while before you get to the part where you can actually help someone. I started with a simple question: if I had an…
Hi, We are a fairly new community and one of the challenges we are currently facing in our community is that members are not actively creating posts or starting conversations. Vanilla platform does not have an inbuilt badge to offer points for asking a question or starting a discussion. However, i feel that if we do that…
Hey Vanilla friends 👋 In cased you missed our session earlier - check out the recording below! Your leadership wants a number, but your community doesn't work like a marketing campaign. Every community leader eventually faces the same question from leadership: "What's the ROI?" It's a fair question - and a genuinely hard…
Meeting with other community peeps has alway floated my boat. For decades, Susan Tenby has been providing San Francisco meetups for professionals in community, social, marketing, scaled service to connect. Come join us Thursday, with special guest star Scott Wilder and complementary food, bev and rizz. This meeting is…
Ever stare at your content calendar and think, “What piece of content should we prioritize next?” Your community members may already be giving you the answer and one of the best places to look for content ideas is in Search Analytics, the Searches without results chart. When members search your community and their searches…
Community Managers can use Vanilla’s API for everyday tasks too, and you can test requests directly from your Dashboard without writing any code. Head to Settings → API Integrations → API v2, choose an endpoint, and use Try It to see the results right in your community. This can be useful when you need to: Look up…
In case you missed our session this week, check out the recording below! Marius Ciortea, Higher Logics Chief Community Officer, will be joined by Conor Sibley, Chief Technology Officer at Higher Logic, for a behind-the-scenes conversation about how AI is changing the way we work. Conor will share practical examples from…
Take a minute and ask yourself: Who in your community is doing something really great right now? Who has come up with a creative approach that’s making a difference? Who deserves a little more recognition for the work they’re doing? The Super Forum Awards are your chance to shine a light on them (yes, even if the answer is…
Hey Vanilla friends 👋 Have something to share with other community builders? Maybe you’ve solved a tricky problem, learned something the hard way, or found an approach that other Vanilla customers could use. We’d love to hear about it at Super Forum. The Call for Proposals closes October 30. Propose a Session 🏆 Super Forum…
Hey Vanilla friends 👋 Summer is officially over and school is back in session (exciting for some, maybe less so for those actually participating 😂) Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates A clearer way to plan your community structure 🧭 🌐 Move your community to AI…
If you’re a Vanilla customer, we’d especially love to welcome you to Super Forum, Higher Logic’s annual gathering for customers, community leaders, partners, and industry peers. Whether this will be your first Super Forum or you’re returning, it’s an opportunity to connect, exchange ideas, and help shape what comes next.…
Hey Vanilla friends 👋 Summer is quickly coming to a close, hopefully you're all managing to fit in a few more ice cream cones before the weather cools off! Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 📣 New Feature Alert: Exclude Announcements from Post Lists ⭐️…