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Introducing the “Power of Connection” Podcast 🎙️
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
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How are you helping your customers move into peer leader status?
We all know that communities are primarily made up of Information Consumers (I prefer this to lurkers…creepy!! 🧟) — this isn't a surprise. But have you thought about the fact that every Super User in our community likely started out here? So what made 1 person begin engaging and so many others stay in this unengaged state?…
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Tip Tuesday: Don't skip the UTM tag in your URLs. Your future self will thank you.
As a marketer, I rely on UTM parameters all the time. They’re one of the easiest ways to see which emails, social posts, or announcements are sending people to your community and which ones aren’t pulling their weight. So if you’ve ever looked at your analytics and wondered “How did people end up here?” a missing UTM might…
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Community by Design: The Essential Foundation Framework [ 🎥 recording ]
Community planning doesn’t start at launch. It starts the moment you define its purpose and role in your customer experience. In this session, Izzy Neis, Head of Digital at ModSquad, and Heather Wendt, Senior Community Strategist at Higher Logic, walk through the full arc of community building, from early structure and…
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Has anyone used their Community (specifically Groups) to host Beta testing feedback?
Hello! We're transitioning to hosting all of our beta testing in our Community using the Groups function so that we can centralize feedback and communications and ensure a repeatable and standardized experience for our beta testers. I'm wondering if anyone else has implemented anything like this and if you have any advice…
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Integrating an LMS into Vanilla
Hi everyone! We are considering integrating an LMS into our community. We would like to be able to easily link to courses, have badges earned in the courses link back to the community, and be able to possibly award "points" for attending/completing courses. Does anyone else currently do this in their community and if so,…
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Private Group vs Restricted Category: your recommendations please
Good day Community, Has anyone utilized a Category for focused, and private conversations instead of a Group? Are there functionalities (or other benefits) of a Category that would make it superior to a Group other than page design? My concern with a Category over a Group is the management of membership: a private Group…
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Tip Tuesday: The Custom Fonts Talk.
You want to funkify your site. You've put your heart into the visual presentation of your Vanilla community. You're comparing it to other communities and you're pretty sure your's is a 10. But then you notice, there are some other 10s out there. You want to go up to 11. You're thinking web fonts! (OK, the real story is…
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How are you ensuring you are meeting actual customer needs?
Hey all! Have been doing some thinking about the importance of understanding your customer journey from both an organizational and community standpoint, and this means first knowing the real needs of your audience. And that starts with talking to them…so here is my question…HOW are you talking to your members? A survey?…
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Can we remove the "Updated [time] by [user]" ?
I love the transparency when someone edits another person's post but I'm wondering if this notification can be restricted by role? There are times when our members post discussions in the wrong places and a simple move to a new category will show up as if the post was updated, potentially creating confusion with our…
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#TipTuesday : Quick Rank Label Styling for Non-Developers
Hello Success community, Who's ready for another #TipTuesday? As you may know, Ranks are a tool that allow you to either grant or restrict specific community privileges to your users based on their activity on the site. (Need a refresher on Ranks? Check out this article for more info.) Each Ranks has a label that will…
