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Introducing the “Power of Connection” Podcast 🎙️
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
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Integrating an LMS into Vanilla
Hi everyone! We are considering integrating an LMS into our community. We would like to be able to easily link to courses, have badges earned in the courses link back to the community, and be able to possibly award "points" for attending/completing courses. Does anyone else currently do this in their community and if so,…
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Private Group vs Restricted Category: your recommendations please
Good day Community, Has anyone utilized a Category for focused, and private conversations instead of a Group? Are there functionalities (or other benefits) of a Category that would make it superior to a Group other than page design? My concern with a Category over a Group is the management of membership: a private Group…
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Can we remove the "Updated [time] by [user]" ?
I love the transparency when someone edits another person's post but I'm wondering if this notification can be restricted by role? There are times when our members post discussions in the wrong places and a simple move to a new category will show up as if the post was updated, potentially creating confusion with our…
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#TipTuesday : Quick Rank Label Styling for Non-Developers
Hello Success community, Who's ready for another #TipTuesday? As you may know, Ranks are a tool that allow you to either grant or restrict specific community privileges to your users based on their activity on the site. (Need a refresher on Ranks? Check out this article for more info.) Each Ranks has a label that will…
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What are your best Search Metrics?
Hi all! We're looking to swap back to the native Vanilla Search page and are noticing some key metrics that we'd love are not available. Has anyone tried to track the following? Click Event Count - How many overall clicks happened on results from the search page User Query w/Clicks - list of queries (sorted by # of times…
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Will you be at CMX Summit?
CMX Summit, a big community manager conference, is coming up May 1-2 in Redwood City, California. I've been to CMX Summits in the past and have always found them useful, so I am looking forward to attending this year. If you will be going, I would enjoy meeting you to talk about common interests. To sweeten the pot, I will…
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SLAs and Best Practices for Responses
Hello Community, We are looking to establish SLAs for response times to unanswered questions and posts. We would appreciate any best practices and recommendations on how others are managing this, as well as methods for tracking posts that need replies. Thank you!
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What has been the biggest impact of having a Super User program?
Hi all! Super User programs are one of those areas that we should all be looking at, but seem to fall towards the bottom half of our to-do list. For those that have at least started a program, what is the biggest impact you are seeing? For those that haven't, what would you hope to see with a program in place? Would love…
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Anyone using SlapFive or Base?
Hi everyone! We just signed a contract with HL Vanilla at the end of the year and will be migrating over by mid-year. We're also currently Influitive customers and are likely looking to migrate off that platform. I know SlapFive has an integration with Vanilla, and Base can integrate as well. Would love to hear from anyone…
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Monthly Metrics: April 2025 📊
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…