Search Queries without Results
With the new enhancements coming to Search, when exporting “Search Queries without Results,” can we see who searched?
Welcome emails ending up in customer's spam folder
Hi! I've had a couple of customers reach out to tell me that the welcome email they are supposed to receive after being approved in our community is going to their Spam folder. This is causing questions to go to CSMs and support about why they haven't been approved. Is there a way to avoid this happening?
How have you leveraged gamification tools?
Hi everyone, Bit of a general question, but we're looking to go deeper with our gamification and we'd love to crowd source some ideas of how other community managers have leveraged the available tools and used gamification to reward/incentivize/recognize community users. We're definitely going to leverage the leader board,…
Gifts for users
Hi! I'm looking into giving swag away to users for various acts of engagement. What online stores does everyone use that ship globally? Looking forward to your insights! Liselotte
HLV Connect Reminder - CM Bootcamp - June 6
Hey folks! There is no one-way path to the role of community manager. I started as a group member who posted a lot, moved up to moderator, found out that community management was a thing, and then did everything I could to get here. I’ve heard of teachers transitioning directly to community management. Still, others made…
Got an awesome community strategy? We want to hear from you! 🎤
I’ve chatted with many of you here and on calls, and I’ve been so impressed by all the cool things you’re doing. We’d love to share your stories with a wider audience to give you bragging rights and to help inspire other community builders. We'd love to share your stories.... This could look like a Q&A posted in this…
Multiple Teams - only one Unresolved list
Oh hai! Question for you all: How do you work with multiple teams moderating your communities, owning different areas of the forum… but only having one Unresolved queue to manage all posts in every category? Do you: All use the same Unresolved list (ignoring each others categories in the list and skimming through to find…
Khoros to Vanilla Migration Pointers
Hi! We've had a Vanilla instance for 3 years, and through an acquisition, now have a Khoros instance as well that we will be migrating into a combined Vanilla instance. If you migrated from Khoros, and have any pointers about your migration experience, I'm all ears. Bonus points if you have merged a legacy Khoros instance…
Subcommunities, who has one?
I'd like to create a subcommunity. To research the idea, I'm looking for Vanilla users that have a subcommunity to see how it is all set up. Who has a community + subcommunity here that you wouldn't mind me snooping around in? Thanks! Liselotte
How do you handle "I want to remain anonymous?"
We've had a few members recently approach us saying, "I haven't joined your community yet because I don't want (fill-in-the-blank) to be able to see my activity there. Can I join anonymously?" My advice to them so far has been to join as they normally would but use a nickname as a username (I have to manually approve…