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Introducing the “Power of Connection” Podcast 🎙️
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
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Are you attending CMX Summit in Redwood City next week? 👀
A handful of Higher Logic Vanilla people will be mingling about. 👩🏭 👨🔬 Would be great to connect in person, swap ideas, and put some faces to names. Please let me know if you’ll be there! Marc
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#TipTuesday: Stop the Scroll - Spotlight Content with Featured Collections
Welcome back for another edition of #TipTuesday. Let's stop the scroll!! Featured Collections are your secret weapon to keeping eyes focused on what's important to your users. Instead of letting valuable resources get buried, you can spotlight key discussions, articles, or resources right where members will see them first.…
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How to handle reported posts
Can someone clarify the best way to simply dismiss posts that end up in the "Reports" queue? This post was flagged because of spam automation, but it is live on our community. Last time this happened, I believe I clicked "approve" but then a duplicate of the post was posted to our site. I assume if I click "reject," it…
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#TipTuesday - Want More Community Engagement? Start With Ease of Use
Community managers spend a lot of time strategizing around engagement — programs, content, campaigns, tactics. But the single biggest lever you may be overlooking is this: how easy is it for members to actually find, access, and participate in your community? The best content in the world is worthless if people can't find…
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Examples of how you are using Custom Pages in your communities.
Hi everyone, My team is considering to use knowledge bases to share about our programs but I was also curious how others are leveraging custom pages and how this could also work alongside a KB. If you have some examples to share I would like to hear them, or even screenshots of your custom pages to get me inspired! Thanks.
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Lets talk AI Search Assistant
Higher Logic’s AI Search Assistant uses RAG, so it searches the community knowledge base and generates answers dynamically. That part is impressive on its own. But the part that really stood out to me is what happens when the AI can’t answer the question. Instead of stopping at “I don’t know,” it gives the user an option…
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#TipTuesday – Cute, But Clear? Rethinking Community Rank Names for AI
Many communities use fun, branded rank names. These are great for personality and engagement, but here’s something to consider, especially if you have or are considering open community spaces: AI doesn’t understand “cute.” It understands clarity. As AI-powered search and answer engines increasingly pull from community…
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Feature for the Win
Just wanted to share my thanks and appreciation for a new to me feature that I just LOVE! #DYK you can set a requirement that members apply at least 1 tag to their question?! In the past, I've had customizations built to address this because it used to be a requirement that Vanilla Community Members had to select a…
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#TipTuesday — Rethinking Groups: From Spaces to Experiences
Groups have always played an important role in community building - creating dedicated spaces for specific audiences, topics, or levels of access. But with recent platform enhancements, Groups can now do much more than simply organize members. They can help you design more intentional, engaging community experiences.…
