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How are you doing with your community engagement?
Engagement is the holy grail of community. However, there is a lot to it. Defining what it means for your specific community, and then understanding how to encourage those behaviors are both critical and foundational components. What are some of the easier ways to encourage engagement? What areas tend to be more difficult?…
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How to Drive People to your Community 🏎️
Hey Vanilla friends! Are you doing everything you can to drive people over to your community? Check out these ten quick tips to make sure you're not missing anything!
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Community-Driven Customer Support [ 🎥 recording ]
Support communities have come a long way. What started as basic forums has now become an integral part of customer engagement strategies. In this webinar, we’ll cover how capabilities like peer-to-peer interactions, integrated knowledge bases, and Q&A have reshaped the support experience. You’ll gain a clear understanding…
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Any updates on the sharing of posts and comments?
I'm wondering if there has been any updates on this. I looked at the roadmap and it says it was released and it's no longer in beta but I don't see it available in staging yet.
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How are you defining active members? Is a dashboard avialable
Good morning Community, I am viewing this doc: and the definition of Active Users: Number of users that logged in to the community. My question: is there another metric or measurement that goes deeper than log-in and shows levels of activity per time period? For example: Is viewing content Is creating content: started a…
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Interesting AI in community example
Some of you may know because I've posted before, but my company's online community is for family caregivers. Yesterday, I signed up for a new family caregiver online community called The Sandwich Club ("sandwich generation" refers to caregivers who are taking care of both a parent and a child). I'm not sure what community…
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[AMA] Ask a Community/AI Expert 👉 What do you want to know about using AI in community management?
We’re gearing up for a webinar at the end of October on using AI to help manage your community, and we want your input. Our speaker will be doing live demos with GPT, and we’d love to tailor the session based on what you’re most curious about. » What AI-related topics or challenges would you like to dive into? Let us know…
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Automating ‘More on this topic…’ suggestions
Hi Vanilla friends, I’m currently working on improving our knowledge base setup on our Community. As part of this, I’m testing how User Guides from WithSecure would look on our community. In our current user guides (which do not sit on our community), we end each article with a ‘More on this topic…’ section that highlights…
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#TipTuesday: What metrics help define a healthy community?
As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…
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What do you include in your engagement strategy plan?
"Hope is not a strategy" - Rick Page This quote is often on my mind when it comes to community. If you have been community managing for any length of time, you know that engagement doesn't just happen because you have a community platform set up (yes, even with that AMAZING layout you have created!) Instead, you have to…
