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Introducing the “Power of Connection” Podcast 🎙️
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
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#TipTuesday: Creating meaningful workflows with Vanilla's Automation Rules
Happy #TipTuesday Everyone, Today I am going to talk about setting up meaningful workflows using Vanilla's automation rules that should help keep your community rolling like a well oiled machine. First, let's look at Vanilla's automation rules. We have triggers for both user management and content management but will focus…
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Question: Can you customize the main Events Category page on community?
Question: Is it possible to customize the main Events Category page? Examples: Can you edit the appearance/add widgets/look and feel of how events appear? Can you combine all Community and Group events with the option to filter? Thanks!
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🎉 Happy Community Manager Appreciation Day! 🎉
Today we’re celebrating you, the superheroes of the community world: Community Managers 💙 We know that community managers do it all. You’re part strategist, part moderator, part data analyst, part content producer, and SO much more. You have to constantly juggle competing priorities, moderate tough conversations with…
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Tip Tuesday: Getting Started with A/B Testing in Your Community
A/B testing doesn’t need to be overly technical or intimidating. At it's simplest, it’s about making small changes and paying attention to how users respond. If you’re thinking about running A/B tests in your community, here are a few best practices to keep in mind: Start with a clear goal Before you make any changes,…
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#TipTuesday: 3 helpful analytics charts for content ideas
We know that it is important to ensure that your community is catering to the needs of your members by having the content that they are looking for when they visit the community. This is essential for members to find value and continue to return to the community to engage with the content. Here are 3 out-of-the-box…
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Has anyone figured out a good TTV metric?
Hello, We're revamping the metrics we report on for the new year and I was wondering if anyone has figured out a good way of mapping time to value on the community? I'm thinking "time to first meaningful interaction" could be good to track but the problem is we have a lot of people who log on to view content but don't post…
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#TipTuesday: The Quiet Power of Workstation Community
My job at Higher Logic is 100% remote. My co-workers are far away, with only one other colleague in the entire state of California. For a long time, my home office faced the backyard. It was quiet and peaceful, with fountain sounds and a view of trees and a bird feeder. On paper, it was an ideal work environment. Recently,…
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#TipTuesday: Turn Your Most Helpful Members Into Recognized Community Leaders
Every community has a handful of members who consistently step up by answering questions, sharing knowledge, welcoming newcomers, and modeling the behaviors you want others to follow. A powerful way to strengthen your community is to formally recognize these standout contributors as leaders. ❓️Why this matters Elevating…
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#TipTuesday: Go on Holiday - Let Vanilla Work for You!
The holiday season is your time to recharge—but your community shouldn’t go quiet just because you’re out of office! With Scheduled Posts and Automation Rules in Vanilla, you can keep the conversation flowing and critical tasks handled automatically. Here’s how to set it up so you enjoy your break with peace of mind. 🌟 🗓️…
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🎉 SF Bay Area folks — let’s meet IRL!
Hello friends! If you're in the SF Bay Area and looking for fun community goodness, come join us at the December Community Manager Connect Meetup. We'll be hanging out, talking shop (and not talking shop), swapping ideas, sharing wins, and generally enjoying the fact that community people are the best people to spend time…