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If the Answer Helped, the Community Helped
Hey everyone! I’ve been thinking a lot lately about how I personally find answers now. More and more often, I catch myself asking an AI tool before I go to Google. And internally, I use our Vanilla MCP all the time instead of manually searching through the Success Community first. But here’s the important part: that does…
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Secret Message for the Original Poster?
Hi all, We're looking for a way to add a service account "comment" to a post that: Appears/sends after a Question has had no response after X amount of time Only displays for the original poster OR displays for everyone, but does not make the question "answered" I know we can set up an automation rule to send an email, but…
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#TipTuesday: Mark an Accepted Answer when your question is solved
Q&A is one of the most commonly used features in many communities. Members rely on it to ask questions, get help, and learn from others who may have run into the same situation. Because Q&A is so active, it is worth the occasional reminder: when a question has been answered, marking an Accepted Answer helps turn that…
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Is it possible to create a View Only role Admin-type role?
Hello, I want to create a new role that would provide our Support team members access to see our Community user list and their roles. This would let our support team troubleshoot when a user says they aren't able to log in, and confirm that deactivated platform users have been moved to our Former Member role in the…
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Share: How Is Everyone Using AI with Vanilla Communities?
I joined the AI Study group call with @Nicole and @MariusCiortea yesterday (future events here https://success.vanillaforums.com/search?domain=event&query=study%20group&scope=site&source=community) ) Marius introduced the group to MCPs and we talked about how people are using AI with their Vanilla communities. I wanted to…
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Where are the community benchmark data posts?
Hi everyone! I remember seeing posts from the Vanilla team sharing anonymized, aggregated data from across customer communities — the kind of thing you could use to benchmark your own metrics against peers in different industries. I can't seem to track them down now. Does anyone know where they live, or whether they're…
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Live Demos to Lasting Value: Building the Partner Spotlight Series Hub
Hi Community! The Blackbaud Community hosts a quarterly Partner Spotlight Series webinar featuring partner solutions in 10-13 minute speed demos. The Spotlight Series is a valuable way for our members to discover and learn more about these partner solutions. As the catalog of sessions grew, so did the need for a more…
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Examples of how you are using Custom Pages in your communities.
Hi everyone, My team is considering to use knowledge bases to share about our programs but I was also curious how others are leveraging custom pages and how this could also work alongside a KB. If you have some examples to share I would like to hear them, or even screenshots of your custom pages to get me inspired! Thanks.
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Lets talk AI Search Assistant
Higher Logic’s AI Search Assistant uses RAG, so it searches the community knowledge base and generates answers dynamically. That part is impressive on its own. But the part that really stood out to me is what happens when the AI can’t answer the question. Instead of stopping at “I don’t know,” it gives the user an option…
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MCP use cases
As you might have seen I've done a similar post on LinkedIn. I wanted to share with you a PDF that has some high-level MCP use cases you guys should be thinking about. If you have additional ones I would love to hear them in the comments.