This is the space for people to share and discuss the art and science of managing online communities.
Join our AI Study Group for Customer Marketers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our Customer Marketing efforts, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI.…
What does an AI-powered community look like in practice? Mary Green of Infor will share how her team is using AI and Higher Logic Vanilla to improve three critical parts of the member experience: Routing unanswered questions to the right experts Creating onboarding experiences that community teams can easily update…
Governance is the overall framework that describes how a community is managed. Most communities have some form of Terms and Conditions or Guidelines. These are the member-facing policies within governance, but often, they are the only written component. Without clearly defining how potential violations should be handled,…
You ask the computer for something simple. “Tea. Earl Grey. Hot.” And instead of a perfectly reasonable cup of tea, you get… a lukewarm smoothie in a soup bowl with a garnish of CSS errors. That is sometimes what it feels like to ask AI for “a quick widget.” You might give it what sounds like an easy request: “Make me a…
Hello Vanilla friends! 😎🍦 Welcome back for another edition of #TipTuesday. One of the biggest challenges in any community is not getting someone to register. It is getting them to take that first meaningful action after they arrive. If a new member lands in your community and does not know where to go, what to click, or…
Hello, Is it possible to change a name of a category without impacting the access of users who have saved the link? I think each category has a unique identifying number that would remain the same even if a category name was updated- but I'm not certain.
Hi everyone, I've been thinking of creating a space in our community where our customers could share job opportunities on their team. Our product platform is somewhat specialized, and people who are familiar with our products can leverage that when looking for new roles. The idea is not only that a community member could…
SSO issues can be frustrating, especially when some people can log in and others cannot. One important thing to remember: there are at least two possible sources of the problem—the Vanilla platform and your identity provider (IdP). Before opening a ticket, gather these four details: Who is affected? Is it one user, a group…
Community Managers can use Vanilla’s API for everyday tasks too, and you can test requests directly from your Dashboard without writing any code. Head to Settings → API Integrations → API v2, choose an endpoint, and use Try It to see the results right in your community. This can be useful when you need to: Look up…
Hi everyone, We're looking to expand the analytics we track within our Knowledge Base and were curious if anyone has found a way to track file downloads from individual KB articles in Higher Logic Vanilla. Ideally, we'd like to understand how often downloadable resources within an article are being used, alongside metrics…
Hi all, My community has an important announcement to make and, for the first time in our community's history, we would like our members to receive an email notification ONLY FOR THIS ANNOUNCEMENT. Is there a way to reach all community members via email for this use case? I've explored: - Editing default notifications, but…
A field guide for those "Who do I ask?" moments You have a community question. Excellent! But where should it go? Should you contact your Success Advisor? Open a Support ticket? Search the knowledge base? Here's how to get your question to the right team, and get to an answer faster. The 10-Second TestASK YOURSELF: Am I…
Hey Vanilla friends 👋 Summer is quickly coming to a close, hopefully you're all managing to fit in a few more ice cream cones before the weather cools off! Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 📣 New Feature Alert: Exclude Announcements from Post Lists ⭐️…
Hey Vanilla friends 👋 Hopefully you're all finding some time for fun in the sun. If you need some inspiration, how about a game of beach football? Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Salesforce Integration Setup Update Introducing: Theme Variable Search Exciting…
Hey Vanilla friends 🤗 It is officially Summer, and that means sunshine, heat, and hopefully vacations (at least in the Northern Hemisphere)!! Let's take a look at what's been happening in the Success Community this month: 🍦Vanilla Updates Welcoming additional Community-Minded Voices to the HL Vanilla Community! Important…
Hey Vanilla friends 👋 We have some exciting news to share! In the next couple of weeks, we’ll be opening up parts of the Higher Logic Vanilla Community to people who are not currently HL Vanilla customers. This is a new step for our community, and one we’re taking with a lot of intention. By welcoming additional…
Hey Vanilla friends 👋 Spring has been slow arriving here in Canada this year (and very rainy), but the flowers are finally starting to bloom 🌸 Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🎉 Introducing the Higher Logic Vanilla MCP! A New Support Communication Channel!…
