We're spilling our secrets for reviving online communities and driving engagement
Join us tomorrow for a webinar with ChurnZero at 2pm ET! @Shauna will share: Simple ways to get your team engaged in the community How to align and rally the business behind the community Tactical strategies on how to revive the community (Here's the first secret, community building is a marathon, not a sprint!)
Featured Collections are live in the Success Community!
Hey everyone! 🙋♀️ Happy Wednesday! You might notice the homepage and discussions page are suddenly looking a little extra spiffy! 🎨 That's because we've added two new widgets - Featured Collections and a Leaderboard. I'm incredibly excited about using Vanilla's new Featured Collections – it's a great way to showcase…
Weekly or Monthly Roundups - Who's doing them for their communities or their staff?
I've been chatting with a lot of folks about our new Email Digest feature lately and a topic that often comes up is the difference between an Email Digest and a Roundup. My take on this is that the Email Digest is something automatic that brings in the best posts from categories that a particular user follows and cares…
What are you doing to drive staff engagement internally? 👩💻
One of the things that comes up time and time again in my conversations with community builders is how to get staff members more involved. I've found that these 3 key things work for me: Thinking about what’s in it for them & communicating value Personal, 1:1 relationships Specific, clear asks 📣 Thinking about what’s in it…
Engaging executives in community
Hi all, one perennial challenge we grapple with is how to engage executives in community. Online community spaces and content tend to be really well geared for product users, but we are looking for new ways to engage the leaders of those teams (our “economic buyers,” if you will..). These folks usually split their focus…
When's the last time you walked a mile in your users' shoes? 👠🩴👞
So often, we look at the community from our admin views, and forget to check out what our members are actually seeing — how does that shoe fit? Is it comfy and sturdy, ready to set your users off on the right foot 🤭 (I can't miss a good pun like that, come on!) for their community journey, or are there some awkward parts…
What's the best way to manage an AMA in Vanilla?
Hi all - we are interested in planning an AMA event within our community which would only be open to a select group of super-users. I was wondering if anyone had some best practices on how best to manage this in Vanilla, as I can imagine the lack of threaded comments (as in Reddit) could quickly make things complicated.…