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How are you helping your customers move into peer leader status?
We all know that communities are primarily made up of Information Consumers (I prefer this to lurkers…creepy!! 🧟) — this isn't a surprise. But have you thought about the fact that every Super User in our community likely started out here? So what made 1 person begin engaging and so many others stay in this unengaged state?…
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What is your most impactful gamification strategy?
Gamification. Great when it works, but getting it there can be a bit of trial and error as you work to understand what motivates your audience. I am always amazed when one of my community members responds to a new rank or badge notification (and I almost always get someone!) I love using ranks to grant different…
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How do you support and/or reward your Super Users?
Creating a super user program can be one of the most impactful strategies your implement - a strong team of community members who are given a focus and utilized in a way that strengthens your community value. But how do you set them up for success? I know that in our Vanilla Success Community, we have an early adopter…
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Community Retention and Gamification
I am trying to find percentage of returning users to our community? Is there a way we can calculate that in HL Vanilla? We would like to introduce gamification program in an effort to increase engagement and improve retention. I was wondering how can we calculate the success of the program. I would appreciate any advice…
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Showcase Your Ranks and Badges
Hey everyone! So gamification (done well) can be such a critical driver of the behaviors you want to see in your community. But what does that look like? I have shared the Gain Grow Retain Rank and Badge strategy in our Vanilla Community Manager Academy to get us started. What campaigns are you running? What clever rank…
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Real Talk about Gamification
In my years in community work, I have come across a lot of differences of opinion when it comes to gamification. I tend to look at it as a way to help motivate and reward the behaviors I want to see from my audience, but to many it can feel too artificial or too frivilous. Where do you land in the gamification spectrum? Do…