-
Example community engagement policies and SLAs
Hey everyone, I'm wondering if folks have any example community engagement policies or SLAs they can share? We're in the process of setting these standards for our team but it'd be great to have examples to reference. Questions related to policies or workflows make sense for our internal team to respond to asap however…
-
Silos and Data
Hey folks, I wrote about breaking down silos just over a year ago. In that post, I was specifically talking about a product team. I mentioned how important it is to bring facts and data to help other teams understand the importance of the community. Now, one of my customers wants to use their data to break down silos…
-
#TipTuesday: Encouraging Quality Engagement
We pose and respond to queries in the belief that the magic of a conversation will produce a whole that is greater than the sum of its parts. Quality engagement from our members is the holy grail of community managers. Everything stems from that – ROI, sales, brand loyalty, ticket reduction, etc. When members are largely…
-
#TipTuesday: Creating a Valuable Office Hours Experience
Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…
-
How are you rewarding members that Vote on Ideas?
Hi Vanilla Community! Looking for some creative solutions here… how do you reward your members when they Vote on or create new Ideas? In our Community we use the Up Vote buttons on regular discussion/question posts as well, which means there's no easy way to see in our metrics who has voted specifically on Idea type of…
-
🧭 How Community can improve your Customer Experience 🎯
At some point, many of us have come across the saying, "it takes a village," a phrase used in various contexts from raising children to establishing a business. Essentially, it emphasizes the collaborative effort required for certain tasks. In the realm of software, we often discuss user-centric design and the creation of…
-
Polls - How do you use them?
The title pretty much speaks for itself, but I am curious about the various ways y'all use them. Are they fun or serious? Do you use them as a form of ideation? Do they spark discussions? If you don't use them right now, do you have any creative ideas for them?
-
#TipTuesday - Fueling User-Generated Content in Your Community
In the dynamic landscape of the digital era, organizations are constantly seeking ways to grow and enhance their online communities. A key driver of success in this realm is the cultivation of user-generated content (UGC). Harnessing the power of your community members to create and share content not only fosters…