What internal stakeholders typically have strong content potential? How are you engaging with them to build a content cadence to help bring value to your customers?
Since our community is support-oriented, our technical support team are a treasure trove of useful insights, workarounds, hacks, and other gems of info across our range of software that I've been working toward translating into content for our members.
It has however been a challenge getting folks from other business areas to participate without it being seen as something 'extra' but we've put a few things into place to alleviate this.
I've also unashamedly stolen Vanilla's weekly tip idea and implemented it on our community which has been a good vehicle in getting some of our internal folks to regularly create content to share their unique knowledge to our members.
Scaling customer advocacy isn’t easy. Surveys and 1:1 outreach only get you so far, and they often miss the everyday signals hiding in plain sight. Community gives you another way to spot and support advocates. When someone regularly answers questions, shares product feedback, or engages with peers, that’s a signal they’re…
Keeping your community secure and spam-free is essential for maintaining trust, engagement, and a great user experience. Join us for an interactive session where we'll dive into the tools and best practices you can use to safeguard your community. Whether you're just getting started or looking to fine-tune your setup, this…
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @AndrewD and @BradH, and a group of your peers…
As the summer heats up, so does innovation at Vanilla. Join us for our Summer Product Webinar, where we’ll walk you through the latest enhancements to our platform and give you a preview of what’s coming next. Whether you’re a community manager, digital strategist, or product enthusiast, this session is designed to keep…
