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How are you using Vanilla's features to drive engagement?
I haven't talked to a Community Manager yet who wasn't focused on (and worried about) engagement. So I am curious about how are you using the plethora of options Vanilla brings to the table to help… Take a moment to share your 'must use' widgets, page layouts, and personalization to create a space that makes it almost…
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How do you incorporate your community into in person events?
Hi Vanilla Community members! My company is hosting our annual user conference in February and I'd love to hear how you've incorporated your community into in person events. We have not quite figured this out in past year's events. It's difficult because we encourage attendees to engage with each other on the event app,…
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How to Drive People to your Community 🏎️
Hey Vanilla friends! Are you doing everything you can to drive people over to your community? Check out these ten quick tips to make sure you're not missing anything!
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How are you doing with your community engagement?
Engagement is the holy grail of community. However, there is a lot to it. Defining what it means for your specific community, and then understanding how to encourage those behaviors are both critical and foundational components. What are some of the easier ways to encourage engagement? What areas tend to be more difficult?…
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What do you include in your engagement strategy plan?
"Hope is not a strategy" - Rick Page This quote is often on my mind when it comes to community. If you have been community managing for any length of time, you know that engagement doesn't just happen because you have a community platform set up (yes, even with that AMAZING layout you have created!) Instead, you have to…
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Content and Internal Stakeholders
What internal stakeholders typically have strong content potential? How are you engaging with them to build a content cadence to help bring value to your customers?
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Email Digest 🌟 Now a CORE Feature!
Big news as of Release 2024.011 🥁 Vanilla's Email Digest Feature is now available for everyone! We've spent the last few months beta testing this feature, and making adjustments based on YOUR feedback. Vanilla's Email Digest offers several different options depending on the scenario you choose: Users following categories…
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Internal staff & training
Hi there! Does anyone have a best practice for how they designate roles & responsibilities within their own community? For example: #1 . Assigning internal staff to specific questions/posts? This staff member responds to [x] type of questions/posts This staff member responds to [x] type of questions/posts #2. Cadence &…
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Example community engagement policies and SLAs
Hey everyone, I'm wondering if folks have any example community engagement policies or SLAs they can share? We're in the process of setting these standards for our team but it'd be great to have examples to reference. Questions related to policies or workflows make sense for our internal team to respond to asap however…
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Silos and Data
Hey folks, I wrote about breaking down silos just over a year ago. In that post, I was specifically talking about a product team. I mentioned how important it is to bring facts and data to help other teams understand the importance of the community. Now, one of my customers wants to use their data to break down silos…
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#TipTuesday: Encouraging Quality Engagement
We pose and respond to queries in the belief that the magic of a conversation will produce a whole that is greater than the sum of its parts. Quality engagement from our members is the holy grail of community managers. Everything stems from that – ROI, sales, brand loyalty, ticket reduction, etc. When members are largely…
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#TipTuesday: Creating a Valuable Office Hours Experience
Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…
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How are you rewarding members that Vote on Ideas?
Hi Vanilla Community! Looking for some creative solutions here… how do you reward your members when they Vote on or create new Ideas? In our Community we use the Up Vote buttons on regular discussion/question posts as well, which means there's no easy way to see in our metrics who has voted specifically on Idea type of…
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🧭 How Community can improve your Customer Experience 🎯
At some point, many of us have come across the saying, "it takes a village," a phrase used in various contexts from raising children to establishing a business. Essentially, it emphasizes the collaborative effort required for certain tasks. In the realm of software, we often discuss user-centric design and the creation of…
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Polls - How do you use them?
The title pretty much speaks for itself, but I am curious about the various ways y'all use them. Are they fun or serious? Do you use them as a form of ideation? Do they spark discussions? If you don't use them right now, do you have any creative ideas for them?
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#TipTuesday - Fueling User-Generated Content in Your Community
In the dynamic landscape of the digital era, organizations are constantly seeking ways to grow and enhance their online communities. A key driver of success in this realm is the cultivation of user-generated content (UGC). Harnessing the power of your community members to create and share content not only fosters…
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We're spilling our secrets for reviving online communities and driving engagement
Join us tomorrow for a webinar with ChurnZero at 2pm ET! @Shauna will share: Simple ways to get your team engaged in the community How to align and rally the business behind the community Tactical strategies on how to revive the community (Here's the first secret, community building is a marathon, not a sprint!)
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Online Communities vs. Forums vs. Knowledge Bases: What’s the Difference?
In the digital age, our ability to connect with others and access information has been revolutionized by the increase in platforms and software designed to foster engagement. It’s not uncommon to see the term “online community” applied to various similar, but still very distinguishable technology solutions, including…
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Featured Collections are live in the Success Community!
Hey everyone! 🙋♀️ Happy Wednesday! You might notice the homepage and discussions page are suddenly looking a little extra spiffy! 🎨 That's because we've added two new widgets - Featured Collections and a Leaderboard. I'm incredibly excited about using Vanilla's new Featured Collections – it's a great way to showcase…
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Weekly or Monthly Roundups - Who's doing them for their communities or their staff?
I've been chatting with a lot of folks about our new Email Digest feature lately and a topic that often comes up is the difference between an Email Digest and a Roundup. My take on this is that the Email Digest is something automatic that brings in the best posts from categories that a particular user follows and cares…
