Introducing the “Power of Connection” Podcast 🎙️

pschneider

Hi everyone, 

I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! 

In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real stories about what works (and what doesn’t) when it comes to growing a community that aligns with your goals and gives your customers a space they’ll value. 

Here’s a look at the first three episodes: 

1. Community-Building Lessons Learned from ZoomInfo’s Chris Detzel 

Chris talks about building a community program from the ground up and making it an integral part of the business. He shares key lessons from his experience, the challenges he’s faced, and how he’s thinking about the future of community at ZoomInfo. 

https://powerofconnection.podbean.com/e/the-community-manager-role-with-zoominfos-chris-detzel/

📖 Prefer to read? Check out the blog recap. 

2. Scaling Customer Education Using a Community-Led Approach with Bluebeam's Aily Roper 

Aily shares how Bluebeam’s customer community became a go-to resource for users to teach and learn from each other. Instead of trying to cover every edge case with training content, they created a space where the community does the heavy lifting, making education scalable and manageable for their team. 

https://powerofconnection.podbean.com/e/customer-education-with-bluebeams-aily-roper/

📖 Prefer to read? Check out the blog recap. 

3. How Community Is Changing: Org Structure, AI, and the Shift to Communities of Practice with Nicole Saunders of Coupa 

Nicole dives into how communities are evolving—why customer marketing and community teams should collaborate, how AI is reshaping support communities, and what that means for the future. 

https://powerofconnection.podbean.com/e/nicole-saunders-of-coupa-software-on-customer-marketing/

📖 Prefer to read? Check out the blog recap. 

New episodes drop regularly, so be sure to subscribe. I can’t wait for you to tune in and join the conversation. 

Let me know what you think. We’d love to hear your feedback or ideas for future episodes. And if you’re interested in being a guest on the podcast, I’d love to hear from you. Feel free to reach out to me directly. 

Paul Schneider 
Executive Vice President, Higher Logic