Best Practices

Product suggestion category. Good or Bad?
📢Heyo! We are on the fence about adding a section to allow users to suggest product updates. Has anyone done this? If so, how has it worked out? Our hesitation is that we don't want folks only coming to the Community to suggest product features. Is this something you have had a problem with? Any insight would be super…
What's the best way to manage an AMA in Vanilla?
Hi all - we are interested in planning an AMA event within our community which would only be open to a select group of super-users. I was wondering if anyone had some best practices on how best to manage this in Vanilla, as I can imagine the lack of threaded comments (as in Reddit) could quickly make things complicated.…
Guide the product team into supporting your community
A brand community is a special kind of community. All brand communities... aspire to serve both (1) members and (2) at least one organizational (brand) goal. Carrie Melissa Jones and Charles Vogl Linus Torvalds, the creator of the Linux operating system, once said, "a program is only as useful as its users find it…."…

Upcoming Events

HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join myself and @Heather Wendt and a group of your peers for our…
HLV Connect: Jira and your Vanilla Community
Our Jira integration does a great job of informing us of an escalated ticket's status, but sometimes we need more! Join @Branwyn T, our Customer Support Manager, as they discuss how to use Jira automations to send more updates to the Vanilla platform. See you there!