Schedule
- Release 2024.012 will hit staging the week of June 17th
- Release 2024.012 will hit public (non Enterprise) the week of June 24th
- Release 2024.012 will hit Enterprise the week of July 1st
Zendesk Enhancements
With this release, we’ve made it even easier for communities to use Zendesk in tandem with their Vanilla communities by enhancing our existing Zendesk addon!
Ability for end users to escalate their own tickets
You can now allow your end users to create Zendesk tickets from their own community posts. Control what roles can escalate their own questions to Zendesk tickets using the new “Zendesk Escalate Own Content” permission.
When users Escalate their own community questions to Zendesk, they will see a Zendesk banner that easily allows them to cross reference their community post with their Zendesk ticket and see the ticket status at a glance.
Go to the Zendesk settings to determine an optional Escalation Delay so users can only escalate their tickets to Zendesk after they have been live in the community for a certain period of time.
Ability to view a basic version of a Zendesk ticket
This introduces a new permission allowing users to view a Basic Version of Zendesk tickets “Zendesk Basic Ticket – View”. This introduces a new view of the basic Zendesk ticket that allow users to see that a ticket exists on other users’ posts without showing the ticket number since they wont be able to click it.
With admin permission:
With basic permission:
Webhook / Zapier enhancements
We are now including the total score on Reactions or Idea Status Updates- this will allow users to create more complex automations without added javascript such as branching a Zap based on the total number of points at the time the webhook is received.
New Audit Log
We’ve introduced a new and improved Audit Logging System to replace the DBLogger, complete with a new UI and improved filters!
Analytics Improvements
New Escalations data stream
Track and understand how often posts are being escalated to third party services such as Zendesk, Salesforce, Jira and Github.
Bug Fixes & Improvements:
• VNLA-5693: Fixed an issue with discussions being ‘resolved’ when moved
• VNLA-6047: Fixed an issue where the QA-Automation site body was unexpectedly blank
• VNLA-6149: Fixed an Access Denied Error when applying Avatar Pool Profile Images
• VNLA-6186: Updated KB Articles to use new options icon
• VNLA-6196: Translated the Automation Rules page
• VNLA-6198: Fixed an issue with Language Switching URL
• VNLA-6221: Fixed an issue where users were unable to clear notifications caused by trolls
• VNLA-6276: Fixed a stalled search reindex, improving search performance
• VNLA-6298: Fixed an argument message when revoking a badge
• VNLA-6345: Fixed an error message appearing on new custom threads layout editor
• VNLA-6359: Fixed an issue with Rich2 not “Prettifying” syntax by default
• VNLA-6392: Fixed an issue requiring server cache to be cleared after Automation Rule removes collection from posts
• VNLA-6393: Fixed an issue with Post Type drop-down for Preview not treating empty field correctly
• VNLA-6410: Updated schema validation for Close the discussion action
• VNLA-6421: Fixed an issue with image uploads being stretched
• VNLA-6423: Fixed an issue where Idea Status Change auto-run does not change Idea status when threshold is hit
• VNLA-6431: Fixed an issue where users were unable to edit default widgets in copied templates
• VNLA-6497: Fixed an issue with Rich2 where pasting mentions from another post was not mentioning
• VNLA-5054: Updated to list interested & registered users in participants section if a registration requirement is removed
• VNLA-6295: Updated Zoom Branding on Addon
• VNLA-6420: Fixed an issue with Zendesk Search Crawler - Unable to Add Sitemaps - Unable to Detect Body of Page
WIP Community Management Dashboard Iterations
This is not yet available for general release
• VNLA-6097: Updated Moderation Tab of Dashboard to “Dashboard” tab
• VNLA-6115: Created new front end reporting flows for legacy pages (i.e., non layout editor)
• VNLA-6116: Created new reporting flows for new custom thread pages
• VNLA-6120: Updated mebox drop down
• VNLA-6158: Updated sorts on Reports and Triage Page
• VNLA-6161: Updated to make all user content images blurred in Reports, Triage and Escalation views
• VNLA-6175: Updated Status (Resolved) Icons to Triage View
• VNLA-6285: Deleted legacy resolved and unresolved icons
• VNLA-6286: Added Resolved Discussions to New Discussion Thread Page
•
WIP Event emails
This is not yet available for general release
• VNLA-6208: Implemented reminder notification for “events I’ve RSVP’d to”
• VNLA-6212: Implemented RSVP notification email
• VNLA-6213: Implemented Event update notification email
• VNLA-6214: Implemented Event in-24-hours reminder email
• VNLA-6215: Implemented New Event notification email
WIP Automation rules
This is not yet available for general release
• VNLA-6231: Adjusted front end for collections
• VNLA-6232: Implemented affected column for automation rules history
• VNLA-6258: Updated the Cancel button on the Rule Name to say Back
• VNLA-6346: Implemented Automation Rules First Run dispatch record
