This release was first deployed to Vanilla cloud on February 26th, 2020.
Articles will now display an automatically generated list of related or similar articles at the bottom of the article. Articles selected are articles containing similar keywords in their titles and bodies that are within the same product or subcommunity.
The quality of related article results is something that is being currently being iterated on. If you find some examples of related articles that don't seem to match, please report the example to your CSM.
While Related Articles are automatically generated, recommended articles are manually assigned. This feature is ideal for sites that want to showcase a few specific articles on various homepages in the site.
To Recommend an Article
Go any article page, and select "Recommend Article" from the dropdown. You should see the status of the article update.
Recommended Articles in a Help Center
The help center homepage will automatically display recommended articles under the main navigation.
The actual title may adjust as a translation to whatever title you choose by setting the
Recommended Articles locale string.
Recommended Articles on the KB Chooser
The KB chooser will display recommended articles from All Knowledge Bases in the Product.
Other Recommended Notes
- Recommended articles are sorted by the date they were recommended. In order to "bump" a recommended article to the top of the list, just un-recommend it, and re-recommend it.
- For performance reasons there may a 10-15 minute delay between recommending an article and appearing in the recommended list. The developer team is currently working on lowering this time, and will give an update in an upcoming release.
Updated APIv2 Endpoints
- Can now filter by the following parameters:
- Now takes an option
sort parameter that allows sorting by the following values:
Set featured statuses for an article, such as to recommend an article.
- Fix a bug preventing the new Content Banner Image from being deleted. knowledge#1527
- Fix new/unread indicators being triggered by users' own comments vanilla#10074
- Fix sign-in link generation sometimes redirecting back to entry pages. vanilla#10124
- Fix deleting posts from spam queue. vanilla#10119
- Fix setting Keystone as default mobile theme. vanilla#10117
- Fix users with Garden.Users.Edit permission to assign ranks. internal#2250
- Fix akismet SSL issue. vanilla#10097
- Fix GET /discussions/:id?expand=reactions fails if a reaction has no name. internal#2246
- Fix API authentication by setting HTTP_AUTHORIZATION in .htaccess.dist. vanilla#10092
- Fix updating email router URL schemes to HTTPS by default. internal#2243
- Fix adding priority to Role Title addon. addons#773
- Fix award manually toggle for badgify comments badges. internal#2242
- Fix awarding badges when a badge is disabled. internal#2241
- Fix html double-encoding in Group List Module. internal#2240
- Fix html double-encoding in Promoted Content Module. vanilla#10080
- Add minimum length validation rule for the original post of a discussion. vanilla#10078