-
🎯 How to Measure New Active Users After an Event (Using Vanilla Analytics + Excel)
Hey everyone! 👋 A customer recently asked how to find out how many new active users joined their community after a big event — in this case, a conference where they promoted their community heavily. Here’s the exact method we used. 💡 🧾 Step 1: Export “Active Users” Data Before and After the Event Go to Analytics and create…
-
Does anyone know how to setup a PowerBI dashboard for HLV analytics?
Hi everyone! Does anyone know how to create a PowerBI dashboard using HLV Analytics so I can get a holistic view of our customers within one view without having to pull multiple dashboards? It's extremely manual and time-consuming and I'm unable to determine holistic growth both at the individual and account levels: This…
-
Tip Tuesday: 📌 Pin It to Win It - Making the Most of Announcements
You’ve just wrapped up a massive update. You’ve written the perfect discussion post: crisp, clear, and maybe even a little witty. You hit “Publish” and sit back, imagining the flood of likes, comments, and GIFs of confetti that are sure to follow. Then you log back in the next morning and… it’s gone. Well, not gone gone.…
-
Analytics Hackathon 2024! 💻
Calling all Vanilla experts! As well all know, the Vanilla analytics offer a lot of opportunity for customization and creativity. In order to inspire others, we would love to see some great examples of custom charts! In exchange for sharing your expertise, you'll earn this shiny new badge 🤩 I'll get things started with a…
-
🧠 Measuring 'ghost solutions' in Vanilla
You might have seen Richard Millington’s recent article about declining search traffic and why it doesn’t necessarily mean your community is losing value. He introduces the idea of “ghost solutions” — when people find their answers from your community directly in Google search results, without ever visiting the site. The…
-
How Are You Safeguarding Your Community's Content in the Age of AI?
With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…
-
What part of your community are you most focused on right now?
At Higher Logic, we just introduced the COMPASE Framework—a model to help community teams align strategy with impact across seven functions: Connection 🤝 Operations 🛠 Marketing 📣 Product Feedback 💬 Acquisition 📈 Strategy & Retention 📊 Education 📚 🔍 Which of these are you currently prioritizing—and why? Are you doubling…
-
Can your content be summarized away?
This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…
-
September Success Community Roundup ✏️ 📚 🍂
Hey Success Community! 👋 Welcome to Gilmore Girls season, aka fall, aka the best season of all. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Gamification Analytics - What are you tracking? 🥇 Reporting Community Activity by Company (Email Domain) 🏢📊 ⭐️ #TipTuesday…
-
Tip Tuesday: Creating Banners with Canva
One of the simplest ways to bring a brand’s look and feel into your community is with custom banners. If design isn’t your day job, don’t worry. Tools like Canva (or alternatives like Pixlr) make it easy to create clean, professional visuals in just a few minutes. Here are some quick tips for getting started: Start with…