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📣 Season of Sharing starting next week!
Hey Vanilla friends! As we head into the final month of the year, we’re excited to celebrate with a little extra cheer — and a lot of extra knowledge. This December, we’re launching our Season of Sharing, a month-long initiative to help you get even more value, ideas, and best practices from your community platform. ⭐ What…
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November Success Community Roundup 🦃 🍽️ 🥧 🍁
Hey Success Community! 👋 Happy turkey week to those who celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 📣 Season of Sharing starting next week! Excited for Super Forum? We Are Too! 🧭 Community Strategy 🎯 Understanding User Visits & Content Engagement in Your…
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Understanding User Visits & Content Engagement in Your Vanilla Community
Hiya Vanilla Community! 👋 As a community manager, it’s natural to want deeper insight into who is using your community, what they’re reading, and which resources are resonating. Vanilla’s Analytics tools give you several ways to explore visitor trends, article engagement, and content consumption — all without needing…
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Retrieving group member request comments
Is there a way to review what a community group member wrote in their initial request to join the group? One of our group members wants to access some of the comments from folks requesting to join to understand their knowledge base of the group topic. Is this possible? If so, who can retrieve this information and how?…
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#TipTuesday: Want better headlines? Borrow your community’s language.
If you ever feel stuck writing copy, one of the easiest ways to get moving again is to look at the exact words your customers use. Your community is full of them. It’s basically a running transcript of how people describe their problems, frustrations, goals, and wins in their own voices. So whether this is a reminder for…
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Connecting your Community Forum with Reddit
Hi Community Managers, We’re currently exploring the idea of connecting our forum with Reddit. If you’ve implemented this in your community, I’d love to hear which automation tools you’ve used (like for content sharing or monitoring conversations). Which tools have worked well for you?
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💡 #TipTuesday: Engage in one click with Reactions
Reactions turn quiet readers into active participants with one click to say “this helped,” “insightful,” or “🎉 awesome!” Without even typing a reply, members can elevate the best content, guide others to answers, and fuel your engagement flywheel. Why use Reactions Think of Reactions as your community’s high‑five. They…
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#TipTuesday You will read this first.
In today's #TipTuesday I would like to focus our attention on something no one is talking about these days: AI. Wait, what? You have heard about it? I've been designing and building web-based software for a long time. As in, there was only one "CSI" when I started. A long time ago. I'm talking "Gladiator", "Cast Away",…
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📊 Tracking Subscription Changes: Who’s Opting In and Out (and Why It Matters)
Ever wonder which parts of your community are drawing followers—or where people are quietly opting out? Understanding these subscription-change moments gives you insight into what content sparks interest, which channels members actually want updates from, and where engagement might be slipping. 💡 Why Track Subscription…
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#TipTuesday - Pulling Category Subscription Metrics
It's always nice to be able to understand where you may have the most reach when making content in community. This can help increase user engagement, provide valuable insights to forecast future content, and allow your team the ability to track growth. Firstly, you'll want to be sure you have category following enabled,…