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May Success Community Roundup!
Hey Success Community! 👋 Happy May, especially to all the moms out there taking care of everyone (even when they make it harder than it needs to be 😉) Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 CMX 2025 Community Industry Trends Report Survey 📊 Customer Showcase -…
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🎯 TIP Tuesday: The Power of Real Connection
When it comes to building a thriving community, it’s easy to get caught up in the numbers—total members, likes, followers. But the true magic happens in the quality of connection, not the quantity. Ask yourself: Are you creating a space where people feel seen, heard, and valued? Are you starting conversations that…
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CMX 2025 Community Industry Trends Report Survey 📊
Hey there Community Gurus 🔮 If you're interested in sharing your insights in experience on how the community industry is evolving, CMX is hosting an industry report survey that you can participate in. Check it out here!
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Customer Showcase - Unlocking the Power of Dashboards: A Guide to Proving Community Health and Value
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…
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How are you aligning community with the customer lifecycle?
Aligning your customer journey and your community can be a powerful strategy. One that moves from reactive to proactive engagement planning. Looking at 4 key stages where this alignment has the strongest impact are: Engage (your welcome to the space) Nurture (opportunities that encourage deeper participating) Advocate…
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Mapping Your Community to the Stages of the Engagement Journey
Mapping Vanilla platform suggestions and features to each stage of the engagement journey—Engage, Nurture, Advocate, Feedback & Growth—can be accomplished as follows: Engage Welcoming customers into a space where they see immediate value and connection. Onboarding Automations: Use onboarding messages and automated…
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Tip Tuesday: How to use Groups effectively for user research
In general, community groups can be invaluable in user research, providing rich insights and facilitating a deeper understanding of user needs and behaviors. They offer access to diverse perspectives, help identify potential issues, and can be used for various research methods such as focus groups, surveys, and…
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How are you helping your customers move into peer leader status?
We all know that communities are primarily made up of Information Consumers (I prefer this to lurkers…creepy!! 🧟) — this isn't a surprise. But have you thought about the fact that every Super User in our community likely started out here? So what made 1 person begin engaging and so many others stay in this unengaged state?…
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Community by Design: The Essential Foundation Framework [ 🎥 recording ]
Community planning doesn’t start at launch. It starts the moment you define its purpose and role in your customer experience. In this session, Izzy Neis, Head of Digital at ModSquad, and Heather Wendt, Senior Community Strategist at Higher Logic, walk through the full arc of community building, from early structure and…
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Integrating an LMS into Vanilla
Hi everyone! We are considering integrating an LMS into our community. We would like to be able to easily link to courses, have badges earned in the courses link back to the community, and be able to possibly award "points" for attending/completing courses. Does anyone else currently do this in their community and if so,…