-
How are you doing with your community engagement?
Engagement is the holy grail of community. However, there is a lot to it. Defining what it means for your specific community, and then understanding how to encourage those behaviors are both critical and foundational components. What are some of the easier ways to encourage engagement? What areas tend to be more difficult?…
-
Community-Driven Customer Support [ 🎥 recording ]
Support communities have come a long way. What started as basic forums has now become an integral part of customer engagement strategies. In this webinar, we’ll cover how capabilities like peer-to-peer interactions, integrated knowledge bases, and Q&A have reshaped the support experience. You’ll gain a clear understanding…
-
Any updates on the sharing of posts and comments?
I'm wondering if there has been any updates on this. I looked at the roadmap and it says it was released and it's no longer in beta but I don't see it available in staging yet.
-
How are you defining active members? Is a dashboard avialable
Good morning Community, I am viewing this doc: and the definition of Active Users: Number of users that logged in to the community. My question: is there another metric or measurement that goes deeper than log-in and shows levels of activity per time period? For example: Is viewing content Is creating content: started a…
-
[AMA] Ask a Community/AI Expert 👉 What do you want to know about using AI in community management?
We’re gearing up for a webinar at the end of October on using AI to help manage your community, and we want your input. Our speaker will be doing live demos with GPT, and we’d love to tailor the session based on what you’re most curious about. » What AI-related topics or challenges would you like to dive into? Let us know…
-
Documentation Updates - 10/01/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Event Notifications Summary: New article describing each of the new event notifications, including how they are triggered and how to manage your personal notification…
-
September Success Community Roundup! 🍎 ✏️ 📓
Hey Success Community! 👋 And just like that, summer is over and school is back in session… Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 🚨 New Feature Alert: Event Notifications! 📅 Feature Showcase: Badges 🏵️ HL Vanilla Q4 Roadmap Changes 🧭 Community Strategy 🎯 What do…
-
#TipTuesday: What metrics help define a healthy community?
As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…
-
What do you include in your engagement strategy plan?
"Hope is not a strategy" - Rick Page This quote is often on my mind when it comes to community. If you have been community managing for any length of time, you know that engagement doesn't just happen because you have a community platform set up (yes, even with that AMAZING layout you have created!) Instead, you have to…
-
How to Turn Happy Customers into Your Biggest Advocates [ 🎥 recording ]
Tired of chasing customers for testimonials and scrambling for last-minute references? It’s time to rethink your approach to customer advocacy. Check out our webinar with SlapFive and Higher Logic Vanilla, where you’ll learn to build a customer advocacy program that naturally inspires your most satisfied customers to…