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#TIp Tuesday - Category as a Link
Hey all! One of Vanilla's capabilities allows you to use categories as a link. You may be asking yourself "how does that help me with anything?" Well, it turns out, it is a handy feature for certain use cases… For example: is there a specific set of KBs you want a particular persona to reference? You can create a category…
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Documentation Updates - 09/17/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: HubSpot Integration Summary: New article that describes how to set up the integration. The process requires steps be completed in Vanilla and in HubSpot.…
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How to get more deflection data
Hi, I'm struggling with my deflection data, the numbers as so low to get any decent ballpark figure. Discussions: how to encourage users to mark an answer as accepted? I'm thinking of PMing each user a few days after a discussion has been answered to encourage them to mark it as accepted, but this is a lot of manual work.…
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How do you showcase content?
Content is one of the key drivers for return visits to customer communities, but if you have the world's best content and your customers cannot find it easily, it becomes a lot of good stuff without impact. Having your site built in a way that allows your customers to find what they are looking for (and even some they…
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Retrieving group member request comments
Is there a way to review what a community group member wrote in their initial request to join the group? One of our group members wants to access some of the comments from folks requesting to join to understand their knowledge base of the group topic. Is this possible? If so, who can retrieve this information and how?…
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What to do with deactivated users?
Hi community, I'm looking for tips on how to manage user profiles and their content once they have to be deleted. Due to all those acronyms related to privacy regulations around the world, we are required to remove former customers and their data from our database after a while. That same process should extend to the…
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Preparing for my first AMA
Hi! I am preparing for our first AMA session with a Product Manager. Any tips and hints? I've prepared 18 side questions that could help steer the discussion if the audience is silent. So far I've got 10 participants registered - in your experience, what % of people actually show up? Thanks! Liselotte
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Moderation and your Community [ recording 🎥 ]
In case you missed our last great HLV Connect session - we've got the recording below! Whether you’re a community manager, moderator, or business leader, this session will equip you with practical tips and tools to maintain a positive and productive environment. We’ll cover everything from establishing clear guidelines and…
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#TipTuesday: How to cross-promote / externally promote your community
Promoting an online community effectively requires a strategic approach to reach new audiences and engage existing members. Some key strategies to cross-promote and externally promote your online community are as follows. Leverage Social Media Platforms Social media is a powerful tool for promoting online communities.…
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August Success Community Roundup! 🏅 🏊♂️ 🏋️ 🤸♀️ ⛹️
Hey Success Community! 👋 Who else is still coming down off their Olympic high? We had it playing all day, every day for nearly two weeks 🤩 Let's take a look at what's been happening in the Success Community this month: 📣 Community News Automation Rules - available to Beta Test 🤖 💫 Product Highlights 🚨 Feature Improvements:…