The Success Community

Hey everyone! I’ve been thinking a lot lately about how I personally find answers now. More and more often, I catch myself asking an AI tool before I go to Google. And internally, I use our Vanilla MCP all the time instead of manually searching through the Success Community first. But here’s the important part: that does…

Hi all, We're looking for a way to add a service account "comment" to a post that: Appears/sends after a Question has had no response after X amount of time Only displays for the original poster OR displays for everyone, but does not make the question "answered" I know we can set up an automation rule to send an email, but…

Q&A is one of the most commonly used features in many communities. Members rely on it to ask questions, get help, and learn from others who may have run into the same situation. Because Q&A is so active, it is worth the occasional reminder: when a question has been answered, marking an Accepted Answer helps turn that…

Hello, I want to create a new role that would provide our Support team members access to see our Community user list and their roles. This would let our support team troubleshoot when a user says they aren't able to log in, and confirm that deactivated platform users have been moved to our Former Member role in the…

I joined the AI Study group call with @Nicole and @MariusCiortea yesterday (future events here https://success.vanillaforums.com/search?domain=event&query=study%20group&scope=site&source=community) ) Marius introduced the group to MCPs and we talked about how people are using AI with their Vanilla communities. I wanted to…

Hi everyone! I remember seeing posts from the Vanilla team sharing anonymized, aggregated data from across customer communities — the kind of thing you could use to benchmark your own metrics against peers in different industries. I can't seem to track them down now. Does anyone know where they live, or whether they're…

Hi everyone, My team is considering to use knowledge bases to share about our programs but I was also curious how others are leveraging custom pages and how this could also work alongside a KB. If you have some examples to share I would like to hear them, or even screenshots of your custom pages to get me inspired! Thanks.

Hi, I'm trying to create the Participation Rate graph as a bar or line graph so we can easily compare week over week, month over month, but I can't seem to crack it. Has anyone else done this already?

Higher Logic’s AI Search Assistant uses RAG, so it searches the community knowledge base and generates answers dynamically. That part is impressive on its own. But the part that really stood out to me is what happens when the AI can’t answer the question. Instead of stopping at “I don’t know,” it gives the user an option…

Hey Vanilla friends 👋 Spring has been slow arriving here in Canada this year (and very rainy), but the flowers are finally starting to bloom 🌸 Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🎉 Introducing the Higher Logic Vanilla MCP! A New Support Communication Channel!…