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People. Knowledge. Ideas.

To help you build and foster a successful community.

Recent Posts

How to handle reported posts
Can someone clarify the best way to simply dismiss posts that end up in the "Reports" queue? This post was flagged because of spam automation, but it is live on our community. Last time this happened, I believe I clicked "approve" but then a duplicate of the post was posted to our site. I assume if I click "reject," it…
#TipTuesday Build a Moderator Hub Using Custom Pages!
The Problem with Scattered Moderator Tools Your moderators are busy people. When something needs attention, they shouldn't have to hunt through the dashboard, remember URLs, or ask you where to find things. A dedicated moderator hub — a single page visible only to your mod team — gives them a home base where they can…
#TipTuesday: Turn Your Most Helpful Members Into Recognized Community Leaders
Every community has a handful of members who consistently step up by answering questions, sharing knowledge, welcoming newcomers, and modeling the behaviors you want others to follow. A powerful way to strengthen your community is to formally recognize these standout contributors as leaders. ❓️Why this matters Elevating…
Facilitating Beta Testing with Product Teams
Hello! I'd love some advice from others in the SaaS industry. Have any of you created a discussion category in your community for internal product teams to facilitate beta testing with community members? Here is my current thought process: Create a discussion category. Add a role that can access that category. Give product…
Private Group vs Restricted Category: your recommendations please
Good day Community, Has anyone utilized a Category for focused, and private conversations instead of a Group? Are there functionalities (or other benefits) of a Category that would make it superior to a Group other than page design? My concern with a Category over a Group is the management of membership: a private Group…
What is "Discussion Status" in Moderation Analytics?
Hiya, "Discussion Status" has suddenly appeared in our Moderation charts as of the first week in February. I have to assume it's not changing an Idea Status, but "Resolving" a post? Is that correct? Thanks! Genevieve
Moderation and your Community [ recording 🎥 ]
In case you missed our last great HLV Connect session - we've got the recording below! Whether you’re a community manager, moderator, or business leader, this session will equip you with practical tips and tools to maintain a positive and productive environment. We’ll cover everything from establishing clear guidelines and…
#TipTuesday: Image Moderation with A.I
Hey gang! It's Tuesday somewhere. I'm going to deviate a little bit from the usual quick tips for using Vanilla and instead jump into something a little more complicated (and long-winded). Lets get an A.I to moderate images on our communities! My goal here will be to create a way to quickly flag posts that have images…
Multiple Teams - only one Unresolved list
Oh hai! Question for you all: How do you work with multiple teams moderating your communities, owning different areas of the forum… but only having one Unresolved queue to manage all posts in every category? Do you: All use the same Unresolved list (ignoring each others categories in the list and skimming through to find…
Dealing with duplicate ideas?
Hi everyone, This question has come up on several calls recently and I thought I'd get the pulse how our client communities are handling this today. When you receive two similar or identical ideas how to you go about dealing with this?
#TipTuesday: Bump and Sink
Time for another #TipTuesday! Today we’ll be talking about two useful (yet under used) moderation tools: Bump and Sink I know you might be thinking “that sounds like a bad name for a corny dance move” but stick with me! As you likely already know, the recent discussions page, category discussion pages and any discussion…
Upcoming Webinar: Introduction to Moderation Services!
Hi everyone! 👋 My name is Manon and I am a Marketing Manager here at Higher Logic. We know how challenging it can be to manage a community, especially if you have a small team. That's why we're excited to invite you to our upcoming webinar on Higher Logic Vanilla's Moderation Services! Be sure to join us Wednesday, March…

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Upcoming Events

Rethinking Customer Success + Community for the AI-Native Org
A Fireside Chat with Emma Lo, Owner of CS in Focus, and Marius Ciortea, Chief Community Officer at Higher Logic Community managers and CSMs have always worked the same customer relationships from different angles. The signals that best predict retention and expansion sit across both views, in patterns neither team has…
AI Study Group for Community Managers
Join our AI Study Group for Community Managers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…

Featured Posts

May Success Community Roundup! 🌸 ☔️ 🌷
Hey Vanilla friends 👋 Spring has been slow arriving here in Canada this year (and very rainy), but the flowers are finally starting to bloom 🌸 Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🎉 Introducing the Higher Logic Vanilla MCP! A New Support Communication Channel!…
Welcoming additional Community-Minded Voices to the HL Vanilla Community!
Hey Vanilla friends 👋 We have some exciting news to share! In the next couple of weeks, we’ll be opening up parts of the Higher Logic Vanilla Community to people who are not currently HL Vanilla customers. This is a new step for our community, and one we’re taking with a lot of intention. By welcoming additional…
#TipTuesday: Mark an Accepted Answer when your question is solved
Q&A is one of the most commonly used features in many communities. Members rely on it to ask questions, get help, and learn from others who may have run into the same situation. Because Q&A is so active, it is worth the occasional reminder: when a question has been answered, marking an Accepted Answer helps turn that…
If the Answer Helped, the Community Helped
Hey everyone! I’ve been thinking a lot lately about how I personally find answers now. More and more often, I catch myself asking an AI tool before I go to Google. And internally, I use our Vanilla MCP all the time instead of manually searching through the Success Community first. But here’s the important part: that does…

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New on the Blog:

Where Should Your Community Live? Weighing Social vs. Owned Platforms
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
What It Takes to Be a Great Community Manager with Izzy Neis
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
Customer Advocates Are Everywhere—You Just Have to Know Where to Look
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
How to Measure the ROI of Community Engagement: A Guide
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.