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A space to get answers to your general product-related questions from your community of Vanilla users and staff.

Upcoming Events

Summer Product Roadmap Webinar 2025 ☀️ 🍉 ⛱️
As the summer heats up, so does innovation at Vanilla. Join us for our Summer Product Webinar, where we’ll walk you through the latest enhancements to our platform and give you a preview of what’s coming next. Whether you’re a community manager, digital strategist, or product enthusiast, this session is designed to keep…
HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @paddykelly and @MarcSanJose, and a group of…
HLV Connect: AI Translation & your Vanilla Community
Join us for a demo & discussion about AI Translations - Vanilla's new language tool! With AI Translation, your members can interact with your community in the language they feel most comfortable using. Whether they’re reading, posting, or navigating, everyone can participate—no matter what language they speak. Key…

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Community News!

June Success Community Roundup! ☀️ 🍦
Hey Success Community! 👋 Happy June, and happy start to summer!! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟 Welcome Nicole Saunders, Our New Customer Experience Leader 🧭 Community Strategy 🎯 The…
Welcome Nicole Saunders, Our New Customer Experience Leader
We’re excited to welcome Nicole Saunders to Higher Logic, where she’ll be leading our customer experience strategy efforts across the organization. Nicole will be focused on helping customers get even more value from their communities. With more than a decade of experience in community and customer marketing, she brings a…
🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟
Hello Vanilla Community! We're thrilled to announce that Higher Logic Vanilla is embarking on an exciting journey to enhance our hosting infrastructure by migrating to AWS, a cutting-edge cloud platform. This move represents a significant upgrade from our previous provider, Vexxhost, allowing us to deliver an even better…
May Success Community Roundup!
Hey Success Community! 👋 Happy May, especially to all the moms out there taking care of everyone (even when they make it harder than it needs to be 😉) Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 CMX 2025 Community Industry Trends Report Survey 📊 Customer Showcase -…
April Success Community Roundup! 🐰 🐣 🪺 🌷
Hey Success Community! 👋 The Easter Bunny has come and gone, the snow has finally melted and the tulips are starting to blossom. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 What has been the biggest impact of having a Super User program? Monthly Metrics: April 2025…