To help you build and foster a successful community.
Just wanted to share my thanks and appreciation for a new to me feature that I just LOVE! #DYK you can set a requirement that members apply at least 1 tag to their question?! In the past, I've had customizations built to address this because it used to be a requirement that Vanilla Community Members had to select a…
If the word “API” makes your brain quietly back away like it just saw a command line prompt, this one’s for you. You do not need to be a developer to understand what APIs are or to use them to make your life easier. Today’s goal is simple: no code, no jargon, just enough clarity that “API” stops feeling like a scary…
We're working to improve the quality of responses posted to our Community. While we hope we'll be able to inspire growth in our accepted answers, one of the steps I think we need to take to move that needle is to track the number of resolved questions we achieve in a month. Resolved for us means that a user may not have…
Hi, I'm trying to export the event registration list but only a limited number of people are showing in the csv. I'm new to using the Vanilla API, would someone kindly show me a step by step on how to set the default value to 200 and do a single API call to export the entire list of registrants for a specific event? Thank…
Heyhey, for the analytics endpoint POST /analytics/query there are filters. These filters accept properties. Is there somewhere a list of these properties? { "collection": "post", "type": "count", "filters": [ { "prop": "type", "op": "eq", "val": "discussion_add" } ], "interval": "monthly", "start": "2023-01-01T00:00:00",…
Heyhey, I am playing around with analytics data and I dont really understand some data-points. For example the excerpt from the engagement dashboard reg. participation rate: (this dashboard is just a copy from the standard engagement one and I removed the other graphs to focus) So the participation rate for December 2024…
Sorry this is a bit late this week, I got tangled up in the telephone switch cords! I guess I'm a #WIPWednesday this week. 😁 I wanted to take a moment to talk about my favorite Vanilla feature, the API, and how it can help with analytics. It all comes down to this endpoint, POST/analytics/query First off, let's talk about…
I have a few questions regarding HubSpot integrations and figured this would be a great place to ask! We are currently looking to add our Knowledge Base to Vanilla. However, we'd like to get more information/analytics from the Knowledge Base. Examples include time spent on article, search terms with no results, and most…
When using this URL: /api/v2/analytics/query?type=count_unique&collection=session_start&start=2023-05-29T14:38:14+00:00&end=2023-09-1T14:38:14+00:00&access_token=[mytoken] I get a 404. I tried following the analytics query docs but clearly I missed something, but what? (PS: I'm trying to get to the data that allows me to…
I've been trying to export the CSV of my users using the method laid out here in the API docs, but the CSVs are all blank. Did this url shortcut change or should I report this as a bug to support?
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You can’t put your feet on the ground until you’ve touched the sky. This was hanging in my hotel lobby in NYC while I’m here for CMA. Great event. Why did that image stop me? Because it reminded me that change is not easy. It’s freaking hard. Reaching for the sky is tiring, frustrating, and can just drain the life out of…
Hey Vanilla friends 👋 We're very excited to you all to a great webinar series that our own @Nicole has been running. This interactive session is open to everyone — whether you're a Vanilla customer or just part of the broader community world. Curious how other community pros are actually using AI? Wondering what’s working,…
Hey Vanilla friends! Happy March! Have you heard the statistic that the pub is widely considered one of Ireland's most iconic and successful cultural exports? True or not, it's always fun to throw on your green jumper and celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla…
Many communities use fun, branded rank names. These are great for personality and engagement, but here’s something to consider, especially if you have or are considering open community spaces: AI doesn’t understand “cute.” It understands clarity. As AI-powered search and answer engines increasingly pull from community…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
