To help you build and foster a successful community.
Never Miss What Matters: Personalize Your Community Experience with Following One of the greatest strengths of a thriving customer community is the wealth of knowledge being shared every day. New discussions, product updates, feature ideas, best practices, customer success stories, and expert advice are constantly being…
If the word “API” makes your brain quietly back away like it just saw a command line prompt, this one’s for you. You do not need to be a developer to understand what APIs are or to use them to make your life easier. Today’s goal is simple: no code, no jargon, just enough clarity that “API” stops feeling like a scary…
Hi all, I'm looking into adding a product idea section to our community. We're using our community as part of our scaled CS motion. So basically this would give customers in that segment a way to surface feature requests since the traditional way would be directly to a CSM. I'm curious how other teams manage these…
Reactions turn quiet readers into active participants with one click to say “this helped,” “insightful,” or “🎉 awesome!” Without even typing a reply, members can elevate the best content, guide others to answers, and fuel your engagement flywheel. Why use Reactions Think of Reactions as your community’s high‑five. They…
When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
Hello Vanilla Community! We're thrilled to announce that Higher Logic Vanilla is embarking on an exciting journey to enhance our hosting infrastructure by migrating to AWS, a cutting-edge cloud platform. This move represents a significant upgrade from our previous provider, Vexxhost, allowing us to deliver an even better…
Hi, I'm using the featured collection widget on my homepage, but I'm having difficulty ordering it how I like. I want a specific discussion at the top of the collection however as much as I try ( adding it first then the others, or adding it last) it doesnt want to do it. It would be great if it had the drag and drop…
Join our AI Study Group for Community Managers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…
Hey Vanilla friends 👋 Hopefully you're all finding some time for fun in the sun. If you need some inspiration, how about a game of beach football? Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Salesforce Integration Setup Update Introducing: Theme Variable Search Exciting…
Community Managers can use Vanilla’s API for everyday tasks too, and you can test requests directly from your Dashboard without writing any code. Head to Settings → API Integrations → API v2, choose an endpoint, and use Try It to see the results right in your community. This can be useful when you need to: Look up…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
