Never Miss What Matters: Personalize Your Community Experience with Following
One of the greatest strengths of a thriving customer community is the wealth of knowledge being shared every day. New discussions, product updates, feature ideas, best practices, customer success stories, and expert advice are constantly being added.
With so much activity, how do you make sure you're seeing the content that's most relevant to you?
The answer is Following.
Following allows every member to personalize their community experience by receiving updates about the people, topics, and spaces that matter most. Whether you're looking to stay informed, discover new conversations, or learn from community experts, Following helps bring the right content directly to you.
Follow Categories: Stay Connected to the Spaces You Care About
Categories organize your community into meaningful areas based on products, programs, interest groups, or discussion topics.
If you regularly visit a particular area of the community, following that category helps ensure you're notified whenever new conversations begin there.
Category Following is ideal for keeping up with:
- Product-specific discussions
- Announcements
- Customer programs
- Industry topics
- Special interest groups
Rather than checking back throughout the week to see what's new, you can let the community keep you informed.
Follow Tags: Get a Complete View Across Your Community
Sometimes the information you're interested in isn't limited to one category.
Topics like AI, integrations, accessibility, reporting, events, or automation often appear throughout multiple areas of the community.
Following a tag gives you a complete view of that topic wherever it's being discussed. Instead of monitoring individual categories, you can follow the subject itself and discover conversations across the entire community.
Tag Following is a great way to stay informed about evolving topics and uncover valuable discussions you might not have found otherwise.
Follow People: Learn from Community Experts and Trusted Peers
Every successful community has members who consistently provide thoughtful answers, share practical advice, and help others solve challenges.
These might include:
- Product experts
- Community MVPs
- Experienced customers
- Colleagues or peers whose insights you value
With User Following, you can stay connected to the people who consistently contribute meaningful content. When they start discussions or participate in conversations, you'll have an easier way to discover and benefit from their expertise.
It's a simple way to build your own network of trusted voices within the community.
Create Your Own Personalized Community Experience
The real value comes from combining all three types of Following.
For example, you might:
- Follow the Product Ideas category to stay informed about new feature requests and product feedback.
- Follow the Reporting tag to see reporting-related conversations wherever they occur.
- Follow several product experts whose posts consistently help you solve problems or learn something new.
Together, these features create a personalized experience that surfaces the content most relevant to your interests and responsibilities.
Let the Right Content Find You
No two community members use a community in exactly the same way.
Some want product news. Others are looking for technical discussions, best practices, peer recommendations, or expert guidance.
Following gives every member the flexibility to tailor their experience so they can spend less time searching and more time engaging with the conversations that matter most.
If you haven't explored Following yet, this is a great opportunity to personalize your community experience and stay connected to the people, content, and spaces that provide the most value.
