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#TipTuesday — Rethinking Groups: From Spaces to Experiences
Groups have always played an important role in community building - creating dedicated spaces for specific audiences, topics, or levels of access. But with recent platform enhancements, Groups can now do much more than simply organize members. They can help you design more intentional, engaging community experiences.…
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Community platforms become agent-ready systems of action, where humans and agents work together
You can’t put your feet on the ground until you’ve touched the sky. This was hanging in my hotel lobby in NYC while I’m here for CMA. Great event. Why did that image stop me? Because it reminded me that change is not easy. It’s freaking hard. Reaching for the sky is tiring, frustrating, and can just drain the life out of…
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Managing Ideas within Community - seeking best practices
Good day Community - I am building a process to bring Ideas into my community and reviewing Vanilla's analytics and integrating with Jira to help the Product Team triage submitted ideas. My goals are to make the process easy and transparent for customers while giving the Product Team the tools to make holistic decisions.…
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Product ideas/feature requests in community 🧐
Hi all, I'm looking into adding a product idea section to our community. We're using our community as part of our scaled CS motion. So basically this would give customers in that segment a way to surface feature requests since the traditional way would be directly to a CSM. I'm curious how other teams manage these…
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#TipTuesday: Game of Logins - Building Community Behind and Beyond the Wall
When you play the Game of Logins, you either win… or you're like the rest of us and wonder if your community is missing out on great visibility and traffic by keeping everything behind the login wall because you're worried about direwolves, giants, and White Walkers reeking havoc. Many people look at the privacy of their…
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Help Needed with Assigning Posts to Other Users
Hi everyone, I'm currently trying to figure out how to assign posts to other users so they can provide answers. I'm aware that certain permissions and roles are required for this, but I'm not sure how to properly implement it on our platform. If anyone has experience with assigning posts or can share best practices on how…
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OOTB Report: Posting - 2 reports (Users with the most posts) What's the difference?
Good day Community, I am looking at the OOTB Report: Posting There are two reports titled "Users with the most posts." What is the difference between the 2 reports? They have the same labels, but different numbers. Thank you, Toby
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#TipTuesday: Turn Your Most Helpful Members Into Recognized Community Leaders
Every community has a handful of members who consistently step up by answering questions, sharing knowledge, welcoming newcomers, and modeling the behaviors you want others to follow. A powerful way to strengthen your community is to formally recognize these standout contributors as leaders. ❓️Why this matters Elevating…
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Hosting webinars in your community and Zoom Integration, which are you doing
Good day all, My question is about announcing and hosting webinars within community. I know I can utilize events and the Zoom Integration: https://success.vanillaforums.com/kb/articles/1503-zoom-events-integration? If using the integration, would you please share your experiences and the pros. How are you hosting community…
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How do you manage dozens of product forums, groups, teams, and initiatives?
I work at an awesome company that wants to scale community across all of our products which means a lot of forums, groups, internal teams, and opportunities. In prep for my 2026 strategy, I'd love to hear how other companies successfully managed this type of scale. I'm looking for ideas on doing this across 50+ products.…
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Connecting your Community Forum with Reddit
Hi Community Managers, We’re currently exploring the idea of connecting our forum with Reddit. If you’ve implemented this in your community, I’d love to hear which automation tools you’ve used (like for content sharing or monitoring conversations). Which tools have worked well for you?
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Ideation Setups - Best Practice Examples
Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…
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Tip Tuesday: 📌 Pin It to Win It - Making the Most of Announcements
You’ve just wrapped up a massive update. You’ve written the perfect discussion post: crisp, clear, and maybe even a little witty. You hit “Publish” and sit back, imagining the flood of likes, comments, and GIFs of confetti that are sure to follow. Then you log back in the next morning and… it’s gone. Well, not gone gone.…
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How Are You Safeguarding Your Community's Content in the Age of AI?
With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…
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What part of your community are you most focused on right now?
At Higher Logic, we just introduced the COMPASE Framework—a model to help community teams align strategy with impact across seven functions: Connection 🤝 Operations 🛠 Marketing 📣 Product Feedback 💬 Acquisition 📈 Strategy & Retention 📊 Education 📚 🔍 Which of these are you currently prioritizing—and why? Are you doubling…
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Can your content be summarized away?
This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…
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From Canva to code: how I built the new Gleaniverse community in Higher Logic Vanilla
When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
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Facilitating Beta Testing with Product Teams
Hello! I'd love some advice from others in the SaaS industry. Have any of you created a discussion category in your community for internal product teams to facilitate beta testing with community members? Here is my current thought process: Create a discussion category. Add a role that can access that category. Give product…
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Search Is Shifting. Are You Seeing the Drop Too?
I've noticed a significant decrease in page views across several communities, and I’m not the only one. The reason? AI-powered search. Traditionally, search worked like this: You type in a question Get a list of links Click into one Explore until you find your answer Each of those clicks = traffic to your community. But…
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Want AI to Quote You? Make Your Content the Source
We’re all watching how AI summarization is reshaping content discovery. Tools are now pulling answers from across the web in seconds, but here’s the big question: How do you become the source that AI summarizes, quotes, or links to? Lately, I’ve been experimenting with ways to position content for higher visibility…not…
