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#TipTuesday: Defining Your Community's "One Thing"
As a community manager, you’re often asked to have your members do a lot of different things. Q&A, feedback, ideation, testing, use cases, customer stories - the list goes on and on. Before you know it, your community home page ends up looking like Times Square complete with billboards and flashing lights. This quickly…
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#TipTuesday: YouTube embeds for your homepage
Everyone loves video content. It's eye catching, easy to consume and can help drive engagement in your community. We know it's easy to copy and paste a URL into a discussion today but how can you showcase your video content on your community homepage? 🧐 It's actually incredibly easy. Most companies and organizations have…
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#TipTuesday: Surveying your community via pop-ups
Time for another #TipTuesday! Whether your community is the new kid on the block or has been a key part of your user journey for years, it is always great to check in with your users to ensure your community continues to provide value – not only meeting your business needs, but your users’ needs as well. How are other…
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#TipTuesday - Encouraging Internal Stakeholder Engagement
Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…
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#TipTuesday - Boost Community Engagement with Automation Rules
🚀 Boost Community Engagement with Automation Rules Save time and scale your community with Automation Rules in Higher Logic Vanilla! These “virtual assistants” handle repetitive tasks, freeing you up to focus on driving engagement. 🎯 How It Works: •Triggers: Events like unanswered questions or post inactivity. •Actions:…
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Tip Tuesday: Struggling to get replies? Try framing your questions like this...
Hey Vanilla Community, It’s Tip Tuesday, and today’s tip comes from my perspective as a content marketer, pulling from some copywriting techniques. Let’s talk about how to drive better engagement from your community posts. Whether you’re prompting a conversation or genuinely looking for advice, try opening with a specific…
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#TipTuesday: Default Category Following & Notification Preferences
Last year Vanilla released Default Category Following and Default Notification Preferences. Let’s review why you should enable both features. Setting Default Category Following for new members in your community can help streamline user engagements and encourage participation. By doing so, users are automatically subscribed…
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#TipTuesday Give a nudge to users who are still using the custom profile avatar.
Here's an idea to add a personal touch to your community. I've created a custom HTML Widget to encourage users to complete their profiles with a snazzy avatar. Having custom photos/avatars help to bring out the personality of your community and encourage engagement. It's why give badges to users who upload their own…
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#TipTuesday: What metrics help define a healthy community?
As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…
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#TIp Tuesday - Category as a Link
Hey all! One of Vanilla's capabilities allows you to use categories as a link. You may be asking yourself "how does that help me with anything?" Well, it turns out, it is a handy feature for certain use cases… For example: is there a specific set of KBs you want a particular persona to reference? You can create a category…
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#TipTuesday: How to cross-promote / externally promote your community
Promoting an online community effectively requires a strategic approach to reach new audiences and engage existing members. Some key strategies to cross-promote and externally promote your online community are as follows. Leverage Social Media Platforms Social media is a powerful tool for promoting online communities.…
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#TipTuesday: Gauging Content Success & Maximizing Your Content Strategy with Monday.com
Hot on the heels of our Content Calendar Webinar, we got some great follow up questions from @dpuchacz regarding how they can use Monday.com better to organize and review their content calendar. I thought this would be great information to share with everyone, so it's inspired this week's #TipTuesday post! Read on below……
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#TipTuesday - User Groups - When to Segment
What is User Segmentation Segmentation is basically sorting people in a community into groups based on certain criteria that matter to your community. These criteria could be things like title/role, product, industry, or specialization in a particular area. Segmentation, using Groups, can be crucial in online community to…
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#TipTuesday: Don’t sleep on the Q&A in Vanilla’s thought leadership webinars
Hey Vanilla community - I want to draw your attention to a valuable part of our monthly thought leadership webinars that you might be overlooking: the Q&A. Every month, we host thought leaders who dive into various community management topics. These discussions go beyond our product and provide real insights you can apply…
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#TipTuesday: Image Moderation with A.I
Hey gang! It's Tuesday somewhere. I'm going to deviate a little bit from the usual quick tips for using Vanilla and instead jump into something a little more complicated (and long-winded). Lets get an A.I to moderate images on our communities! My goal here will be to create a way to quickly flag posts that have images…
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#TipTuesday: Community Value Cycle
“If we build it they will come!” How often do we hear this refrain as community leaders and assume that our members will feverishly start posting to our forum? All too often and, in my opinion, this is a highly unrealistic expectation. While creating a community environment- digital or otherwise- for people is the first…
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#TipTuesday: Simplifying (Hacking) Your Graphic Storage
One of the things that I needed for my Gain Grow Retain community was an easier way to add images and graphics, especially when it came to ads on the landing page. Being able to utilize categories along with the html widget allowed me to simply paste them into place was a huge time-saver as my sponsor ads were updated…
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How to Format Code
In the 2024.006 release, the Rich 2 Editor was enabled by default for new sites. W00T! There are several ways to format posts. I’ll focus on formatting code blocks. This is what a code block looks like when you’re ready to enter your text. You can use it to change the appearance of your text when you want to highlight…
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#TipTuesday: Encourage your users to protect their privacy! 🔐
Hey there Vanilla friends! I had a customer question come up recently that I thought would make for a great conversation topic on our community. This particular customer was concerned about being responsible for any private information their members may post on their community (which was a health support forum). Health…
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#TipTuesday: Curating widgets for different Roles or Ranks in your community
Happy Tuesday everyone! It's starting to look like Spring🌷🌱 here in Northern Ontario, and I'm feeling the spring cleaning vibes at home and at work -- a new initiative to spruce up the community this spring is #TipTuesday -- we'll be posting a cool new tip around community management, the Vanilla product, and everything in…
