Hey all! One of Vanilla's capabilities allows you to use categories as a link.
You may be asking yourself "how does that help me with anything?"
Well, it turns out, it is a handy feature for certain use cases…
For example:
- is there a specific set of KBs you want a particular persona to reference? You can create a category that links directly to a KB instead of being a place for discussions (one less click, anyone??)
- is there a particular external resource or webpage you want someone to land on? Use this feature to make it easy
- Is there a specific discussion you want your audience to see? Don't hope they find it (hope is not a strategy!)…put it front and center instead
