To help you build and foster a successful community.
Spring is a great time to add a little personality to your community. In this #TipTuesday example, we’ll build a lightweight emoji spray that blooms across the discussion page when a member opens it. The effect is decorative, reusable, and configurable. You can use flowers, leaves, stars, butterflies, confetti, or any…
Hey Vanilla friends 👋 Happy April - or if your family is anything like mine, happy practical joke month! 📚 Fun Story: A couple of years ago my husband took a free online coding class at Harvard. His brothers spent months breaking into our house and hiding Harvard themed swag around for us to later stumble across (mugs,…
Groups have always played an important role in community building - creating dedicated spaces for specific audiences, topics, or levels of access. But with recent platform enhancements, Groups can now do much more than simply organize members. They can help you design more intentional, engaging community experiences.…
The Problem with Scattered Moderator Tools Your moderators are busy people. When something needs attention, they shouldn't have to hunt through the dashboard, remember URLs, or ask you where to find things. A dedicated moderator hub — a single page visible only to your mod team — gives them a home base where they can…
Good day Community - I have a short video posted on my community Home page that provides a tour to help visitors get the most out of the community. Is it possible to gather metrics on how many have clicked on the video / widget over a period of time? I would like to learn about the widget's popularity and if I can make…
Which widget is used for this carousel below in the success community? I would like to create similar widget for our community where we can feature content from different sites.
Happy Tuesday everyone!! It's starting to look like Spring🌷🌱 here in Northern Ontario, and I'm feeling the spring cleaning vibes at home and at work -- a new initiative to spruce up the community this spring is #TipTuesday -- we'll be posting a cool new tip around community management, the Vanilla product, and everything…
Hey everyone! 🙋♀️ Happy Wednesday! You might notice the homepage and discussions page are suddenly looking a little extra spiffy! 🎨 That's because we've added two new widgets - Featured Collections and a Leaderboard. I'm incredibly excited about using Vanilla's new Featured Collections – it's a great way to showcase…
📅 Please note we've changed the date and time of this event, we hope you can still join us! Join the Community Managers and Customer Marketers groups for a special joint session exploring how AI can create a more connected customer journey, from first touchpoint to lifelong advocate. We’ll exchange practical ideas across…
Hey Vanilla friends 👋 Summer is quickly coming to a close, hopefully you're all managing to fit in a few more ice cream cones before the weather cools off! Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 📣 New Feature Alert: Exclude Announcements from Post Lists ⭐️…
If you’re a Vanilla customer, we’d especially love to welcome you to Super Forum, Higher Logic’s annual gathering for customers, community leaders, partners, and industry peers. Whether this will be your first Super Forum or you’re returning, it’s an opportunity to connect, exchange ideas, and help shape what comes next.…
Hi Vanilla friends!👋🏼 Time for another episode of #TipTuesday where I plan to show you a super helpful shortcut that can save you a few clicks when updating your community. Ever open a community page, spot something you want to change, and then wonder which layout controls it? Vanilla’s admin bar can save you a few clicks!…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
