To help you build and foster a successful community.
Just wanted to share my thanks and appreciation for a new to me feature that I just LOVE! #DYK you can set a requirement that members apply at least 1 tag to their question?! In the past, I've had customizations built to address this because it used to be a requirement that Vanilla Community Members had to select a…
Can you edit quick links on a category page? I'd like to be able to either get rid of the "All Categories" quick link or prioritize tags above the all categories quick link. Thanks in advance for the help!
Hello! The forum I run has been inundated with spam posts, which isn't great, but that's something we're dealing with. We'd still, however, like to track how popular the individual tags are to see if our users are interested in a specific tag due to a recent event, for example. However, the tag numbers are being swamped by…
Join our AI Study Group for Customer Marketers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our Customer Marketing efforts, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI.…
Hey Vanilla friends 👋 Have something to share with other community builders? Maybe you’ve solved a tricky problem, learned something the hard way, or found an approach that other Vanilla customers could use. We’d love to hear about it at Super Forum. The Call for Proposals closes October 30. Propose a Session 🏆 Super Forum…
Hey Vanilla friends 👋 In cased you missed our session earlier - check out the recording below! Your leadership wants a number, but your community doesn't work like a marketing campaign. Every community leader eventually faces the same question from leadership: "What's the ROI?" It's a fair question - and a genuinely hard…
Hey Vanilla friends 👋 In case you missed our session yesterday, check out the details and recording below: What does an AI-powered community look like in practice? Mary Green of Infor will share how her team is using AI and Higher Logic Vanilla to improve three critical parts of the member experience: Routing unanswered…
Hey Vanilla friends 👋 Happy Spooky Season! May your days be filled with crisp walks, scary movies and endless cups of tea. Let's take a look at what's been happening in the Success Community this month: Super Forum Call for Proposals ends today! Floyd gave himself a promotion. He’s dressing as Higher Logic CEO Rob Wenger…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
