To help you build and foster a successful community.
Hey Vanilla community - I want to draw your attention to a valuable part of our monthly thought leadership webinars that you might be overlooking: the Q&A. Every month, we host thought leaders who dive into various community management topics. These discussions go beyond our product and provide real insights you can apply…
Whether you're in sales, marketing, customer success, or a community leader yourself, this session is your gateway to understanding how a well-crafted community can significantly impact every department in your organization, driving measurable business value with ease. We're thrilled to have Debora Seys and Diane Yuen, the…
Ever feel like you're speaking a different language when pitching the value of customer communities to your exec team? 🗣️ We've been there - and so have many of our customers. That's why we hosted a no-fluff webinar that’s all about equipping you with the hard-hitting facts, figures, and frameworks that resonate at the…
Hi everyone! 👋 My name is Manon and I am a Marketing Manager here at Higher Logic. We know how challenging it can be to manage a community, especially if you have a small team. That's why we're excited to invite you to our upcoming webinar on Higher Logic Vanilla's Moderation Services! Be sure to join us Wednesday, March…
Join other community builders & get inspired
The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…
Hi all! We're Peter (@padams) and Maureen (@mrice) and we lead customer enablement and customer marketing at ChurnZero, an industry-leading customer success platform that helps subscription businesses keep customers and keep growing. Our community is where our customers share ideas, learn from each other, and engage with…
🚀 Boost Community Engagement with Automation Rules Save time and scale your community with Automation Rules in Higher Logic Vanilla! These “virtual assistants” handle repetitive tasks, freeing you up to focus on driving engagement. 🎯 How It Works: •Triggers: Events like unanswered questions or post inactivity. •Actions:…
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
Online communities have traditionally been seen as the place people go when they hit a... The post From Support to Strategy: How AI Is Pushing Online Communities to Evolve Into Industry Knowledge Hubs appeared first on Higher Logic.
Community and customer marketing share the same goal: building strong, lasting customer relationships. But too... The post The Case for Merging Community and Customer Marketing with Nicole Saunders appeared first on Higher Logic.
Every day, community managers spot opportunities hiding in plain sight. A member’s pointed questions about... The post Your Community Is Bursting with Intent Signals—Here’s How AI Connects the Dots appeared first on Higher Logic.
Creating a flexible product is great, but when every customer uses it differently, it becomes... The post When Customers Become the Teachers: How Bluebeam Scaled Education by Tapping Into Community Knowledge appeared first on Higher Logic.
When Chris Detzel stepped into the role of community leader at ZoomInfo, he wasn’t just... The post Inside the Community Playbook: Lessons from ZoomInfo’s Chris Detzel appeared first on Higher Logic.
