The Success Community

Hi all, I'm looking into adding a product idea section to our community. We're using our community as part of our scaled CS motion. So basically this would give customers in that segment a way to surface feature requests since the traditional way would be directly to a CSM. I'm curious how other teams manage these…

I am trying to create a report where I can see who is posting by role and a second report of who is answering (commenting) by role? How do I do this? Scott

Can you edit quick links on a category page? I'd like to be able to either get rid of the "All Categories" quick link or prioritize tags above the all categories quick link. Thanks in advance for the help!

One of the easiest ways to boost engagement in your community? Give members something to look forward to. Recurring events create rhythm, build habits, and give members a reason to come back regularly. Here’s how to make them work: 1️⃣ Start Simple and Stay Consistent Pick one format and stick with it. Examples: Feature…

Hey Vanilla friends! Happy February - hopefully you're all feeling motivated by some of the incredible feats from the Winter Olympics and ready to get out and try something new! ☝️ how I feel anytime I'm convinced to go skiing, anyone else? Let's take a look at what's been happening in the Success Community this month: 🍦…

When you play the Game of Logins, you either win… or you're like the rest of us and wonder if your community is missing out on great visibility and traffic by keeping everything behind the login wall because you're worried about direwolves, giants, and White Walkers reeking havoc. Many people look at the privacy of their…

Hey friends 👋 Quick question for you: When was the last time you looked at your Search data? Search is one of the most honest signals in your community. It tells you — in your members’ own words — what they’re trying to find. Not what you think they need. Not what you’ve highlighted on the homepage. Not what your roadmap…

Hi everyone, I'm currently trying to figure out how to assign posts to other users so they can provide answers. I'm aware that certain permissions and roles are required for this, but I'm not sure how to properly implement it on our platform. If anyone has experience with assigning posts or can share best practices on how…

Hey Community Builders 👋 Ready to finally make metrics your superpower? Join us in San Francisco for our next Community Manager Connect, where Caty Kobe Burt will share how she approaches metrics — and more importantly, how she’s used them to quantify her teams’ impact and unlock further investment. If you’ve ever…

Hey Success Community! 👋 We've made it through the first month of winter, and it has not been an easy one. We all deserve a special treat. Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🎉 Happy Community Manager Appreciation Day! 🎉 ⭐️ #TipTuesday #TipTuesday: Creating…