Show off dashboards, talk about KPIs and submit feedback and questions about Analytics in general or our new Beta Analytics experience.
What does an AI-powered community look like in practice? Mary Green of Infor will share how her team is using AI and Higher Logic Vanilla to improve three critical parts of the member experience: Routing unanswered questions to the right experts Creating onboarding experiences that community teams can easily update…
Hey everyone! 👋 A customer recently asked how to find out how many new active users joined their community after a big event — in this case, a conference where they promoted their community heavily. Here’s the exact method we used. 💡 🧾 Step 1: Export “Active Users” Data Before and After the Event Go to Analytics and create…
Hey friends! 👋 Have you created an awesome dashboard using our Analytics builder? Are you curious about how other users have gone about creating dashboards to track particular KPIs? Show off your knowledge and wins, and ask other community builders and the HL team about all things analytics! Look out for exciting new posts…
Hello! Lately (as I think we all are), I have been noticing such a huge uptick in non-human traffic. I know that it is "normal" to see an increase, but I feel like my ratio has gotten out of hand. Below are some of my ratios from the past couple months. I would love to know what your community views look like in terms of…
Hi, I'm trying to create the Participation Rate graph as a bar or line graph so we can easily compare week over week, month over month, but I can't seem to crack it. Has anyone else done this already?
Good day Community, ROI is always a hot topic, and I am working with Claude AI to create an ROI worksheet from my monthly community health numbers. Here is a prompt I have used: Help me prove the ROI for my community based upon the questions asked and answered by customers. See the attached Community data for Feb 6, 2025 -…
Good day Community - I am building a process to bring Ideas into my community and reviewing Vanilla's analytics and integrating with Jira to help the Product Team triage submitted ideas. My goals are to make the process easy and transparent for customers while giving the Product Team the tools to make holistic decisions.…
I am trying to create a report where I can see who is posting by role and a second report of who is answering (commenting) by role? How do I do this? Scott
Hey friends 👋 Quick question for you: When was the last time you looked at your Search data? Search is one of the most honest signals in your community. It tells you — in your members’ own words — what they’re trying to find. Not what you think they need. Not what you’ve highlighted on the homepage. Not what your roadmap…
Good day Community, I am looking at the OOTB Report: Posting There are two reports titled "Users with the most posts." What is the difference between the 2 reports? They have the same labels, but different numbers. Thank you, Toby
Good day all, Regarding email notifications sent from my community to members, is it possible to see how many were sent and what the open rate is? Best, Toby
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Hey Vanilla friends 👋 Have something to share with other community builders? Maybe you’ve solved a tricky problem, learned something the hard way, or found an approach that other Vanilla customers could use. We’d love to hear about it at Super Forum. The Call for Proposals closes October 30. Propose a Session 🏆 Super Forum…
Hey Vanilla friends 👋 Summer is officially over and school is back in session (exciting for some, maybe less so for those actually participating 😂) Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates A clearer way to plan your community structure 🧭 🌐 Move your community to AI…
If you’re a Vanilla customer, we’d especially love to welcome you to Super Forum, Higher Logic’s annual gathering for customers, community leaders, partners, and industry peers. Whether this will be your first Super Forum or you’re returning, it’s an opportunity to connect, exchange ideas, and help shape what comes next.…
Hey Vanilla friends 👋 Summer is quickly coming to a close, hopefully you're all managing to fit in a few more ice cream cones before the weather cools off! Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 📣 New Feature Alert: Exclude Announcements from Post Lists ⭐️…
Hey Vanilla friends 👋 Hopefully you're all finding some time for fun in the sun. If you need some inspiration, how about a game of beach football? Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Salesforce Integration Setup Update Introducing: Theme Variable Search Exciting…