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Recent Posts

Customer Showcase - Unlocking the Power of Dashboards: A Guide to Proving Community Health and Value
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…
Customer Showcase February 2025: Getting Down & Funky With Knowledge...bases
Hello Vanilla Community! The Kaplan Community Team here to showcase how we use Knowledge base in our community. This article is 100% team authored so if you're like, where's the Shannon snark? Always happy to provide that elsewhere. 😊 Here on the Kaplan Community, we determined a solid way to collect resources is utilizing…
Customer Showcase March 2025: Building a Strong Awardco Community with Our Client Steering Committee
Hello Vanilla Success Community! We're Brandon and Malachi (@borme & @Hopoatem ), and we manage the Awardco Community, a space for clients of our employee recognition software. We're excited to share how our Client Steering Committee has been a game-changer for our community's implementation and launch. We believe our…
Customer Showcase November 2024: Community purpose, data, and tangible business impact
Hi all! We're Peter (@padams) and Maureen (@mrice) and we lead customer enablement and customer marketing at ChurnZero, an industry-leading customer success platform that helps subscription businesses keep customers and keep growing. Our community is where our customers share ideas, learn from each other, and engage with…
Customer Showcase June 2024: Stephanie from Quantexa
Hi, I'm Stephanie Richardson, Senior Community Manager at Quantexa. The Quantexa Community launched in November 2022 and recently passed 2,500 members. We are a B2B Community and our members are primarily our customers, partners, and employees, as well as a small number of prospects. In November 2023, for the Community's…
Customer Showcase: Building a Rewards Program, uncovering ROI stats, and hosting CSM Competitions
Hi everyone! My name is Anna Yardley and I am the Community manager at Domo. I spend my day-to-day in our online Community Forums, which are hosted on Vanilla. The Domo Community Forums are the go-to space for connecting with and learning from the vibrant Domo community. You’ll get help solving challenges through…
Customer Showcase September 2024: Liselotte from WithSecure
In February 2023, I embarked on a new journey by adopting the WithSecure Community, despite having no prior experience in Community Management. My background includes 12 years in customer support, which provided a solid foundation for this new role. The community had recently demerged from F-Secure Community (hi @Firmy !)…
Customer Showcase August 2024: José from Acer
Customer Showcase August 2024: José from Acer Hello friends! My name is José Lefebre, and I am the Community Manager for the Acer Community. We are a small but dedicated team of two: I manage the backend functions of the community, while @ingrid_yost oversees our moderation teams. The Acer Community was launched in…
Customer Showcase July 2024: Sam from Augury
Hi all! I'm Sam, the Community Team Lead from Augury. I currently lead the customer enablement program at Augury which includes documentation through our knowledge base on Vanilla, our online community (on Vanilla of course), and our online Academy. Those 3 components come together in a channel we call The Endpoint. I've…
Customer Showcase May 2024: Holly from Board
2023 was a transformational year for the Board Community as we laser-focused on our guiding principle: Build a Foundation of Trust. Trust that the Community was actively engaged and aligned with member success, that the product team would review every new idea shared for product roadmap consideration, and trust that…
Customer Showcase March 2024: Stefanie from D2L Brightspace Community
Hi I’m Stefanie Baldwin, Team Lead for the D2L Brightspace Community. The D2L Brightspace Community relaunched on the Vanilla Platform just over one year ago and continues its evolution as a large and vibrant space that includes: - An integrated Learning Ecosystem, Brightspace - Communities of Practice - Events - Ideation…
Customer Showcase February 2024: Ginger from Anaplan
Hello Vanilla Community! My name is Ginger Anderson, and I’m the Sr. Program Manager of Community/Content at Anaplan. I’m excited to be a guest on the blog today to take the opportunity to share more about our Community. We migrated to Vanilla in January 2023, and have over 80,000 members. We are just ending our fiscal…
Customer Showcase January 2024: Sara from Wellthy
Hi! I’m Sara, the Manager of Community and Content Programs at Wellthy. Wellthy has a Care Team that helps family caregivers tackle the logistical and administrative tasks that come with caregiving such as scheduling doctor appointments, researching assisted living facilities, and appealing insurance denials. Wellthy…
Customer Showcase December 2023: Genevieve from Smartsheet
Hey Vanilla Community! My name is Genevieve. I'm based in the UK and I am one of the Community Managers for Smartsheet, a SAAS collaborative work management platform. While our site is publicly crawlable, members wanting to post or react to posts need to sign in with Smartsheet (SSO login only) in order to participate.…
Customer Showcase November 2023: Heather from Gain Grow Retain
I am Heather, and I run the Gain Grow Retain (GGR) community. Some information about the community I run: GGR is a Community of Practice that was started over 3 years ago to support leaders in Customer Success. Over the years, we have grown from about 1,600 initial members to over 11,000. We are not tied to a product or…
Customer Showcase October 2023: Rav from Reckon
Hey everyone! I’m Rav, the Community Manager at Reckon Limited, we’re a financial software provider headquartered in sunny Sydney, Australia 🦘 and a fellow Vanilla customer for our Community. I'm stoked to have been asked to share a little bit about our Community journey and some tips & tricks we've implemented 😀 I look…

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Featured Posts

Introducing the “Power of Connection” Podcast 🎙️
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
Tip Tuesday: Don't skip the UTM tag in your URLs. Your future self will thank you.
As a marketer, I rely on UTM parameters all the time. They’re one of the easiest ways to see which emails, social posts, or announcements are sending people to your community and which ones aren’t pulling their weight. So if you’ve ever looked at your analytics and wondered “How did people end up here?” a missing UTM might…
📣 Vanilla Summer Advisor Series 2025!
Looking for ways to get even more out of your Vanilla community? We’re excited to invite you to our brand new Vanilla Advisor Summer Series! This is your chance to sit down (virtually!) with our expert Advisor team for a personalized, 30-minute session focused entirely on your community’s success. 💡 What’s in it for you? ✔…
How I’ve customised our Community without a developer using AI (and a bit of patience)
Hi everyone! I wanted to share a bit about my journey customising our community on Higher Logic Vanilla without developer resources in case it's interesting and why I believe it’s something anyone can try. Some context Over the years, I’ve been part of small community teams that didn’t always have the luxury of in-house…
Tip Tuesday: How to use Groups effectively for user research
In general, community groups can be invaluable in user research, providing rich insights and facilitating a deeper understanding of user needs and behaviors. They offer access to diverse perspectives, help identify potential issues, and can be used for various research methods such as focus groups, surveys, and…
Customer Showcase - Unlocking the Power of Dashboards: A Guide to Proving Community Health and Value
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…

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New on the Blog:

Where Should Your Community Live? Weighing Social vs. Owned Platforms
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
What It Takes to Be a Great Community Manager with Izzy Neis
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
Customer Advocates Are Everywhere—You Just Have to Know Where to Look
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
How to Measure the ROI of Community Engagement: A Guide
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.