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Customer Showcase October 2023: Rav from Reckon

Rav Singh

Hey everyone!

I’m Rav, the Community Manager at Reckon Limited, we’re a financial software provider headquartered in sunny Sydney, Australia 🦘 and a fellow Vanilla customer for our Community.

I'm stoked to have been asked to share a little bit about our Community journey and some tips & tricks we've implemented 😀

I look after the Reckon Community, which started back in 2013 and we’ve just ticked over 30,000 registered members. Our Community is a crucial component of our product support and mass communication, along with being a key platform for engagement and relationship building with our customers and partners. We made the move from our former provider to Vanilla at the height of the pandemic in 2020 (which is a whole other story in itself 🤯) and haven’t looked back since.

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Join our AI Study Group for Community Managers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…