Hello Vanilla Community! The Kaplan Community Team here to showcase how we use Knowledge base in our community. This article is 100% team authored so if you're like, where's the Shannon snark? Always happy to provide that elsewhere. 😊
Here on the Kaplan Community, we determined a solid way to collect resources is utilizing the Knowledge base feature.
In this post, we will talk about our current use cases with ModSquad, our third party vendor and even more exciting, our Career Center Guide.
One of the first things we used it for was to support ModSquad, our third-party moderation partner. Previously, information was scattered across different places, leading to confusion and extra work for everyone.
To make things smoother, we created the ModSquad Knowledge Base, which offers:
- A helpful directory of the Kaplan Community Team.
- Easy-to-follow guidelines for each community.
- A shared list of tags for discussions.
- A list of important Kaplan contacts to tag.
We're continuously improving the Knowledge Base with new information to better support ModSquad and keep everyone on the same page with new tasks or information. As an added bonus, this means our moderation partners get what they need ON the Community versus anywhere else. Our community manager, @KendraAtKaplan ensures this Knowledge base is up to date as she is our primary contact for ModSquad.
In addition to the ModSquad Knowledge base, we've launched a Kaplan Community Career Guide. This knowledge base ties into our growing digital resources, such as a skills assessment to help you discover new possibilities.
We recognize that Kaplan might not support all careers, but we believe it's important to provide a foundation of information about various paths you might take.
@katherinegalland developed an extensive knowledge base offering details on each career, including:
- In-depth career descriptions
- Required qualifications and education
- Core job duties
This resource is integrated with the assessment portal, providing a seamless experience to find career details and related Kaplan programs.
The Career Center Knowledgebase is public, encouraging members to browse at their convenience, whether as part of an assessment or on its own.
As we introduce new assessments, we will expand the Knowledgebase that will drive career seekers to the Kaplan Community.
As we grow, we will continue to use Knowledge base as a cornerstone to the Kaplan Community experience. There’s more to come and we're SUPER excited about the custom layouts. Seen below is us scheming!
Have questions? Let us know below!
