To help you build and foster a successful community.
Hello Vanilla Community! The Kaplan Community Team here to showcase how we use Knowledge base in our community. This article is 100% team authored so if you're like, where's the Shannon snark? Always happy to provide that elsewhere. 😊 Here on the Kaplan Community, we determined a solid way to collect resources is utilizing…
Hello! For those of you have have your knowledge base articles on Vanilla and have the Google Translate widget, how are you tracking article views by language?
Having a goal without a plan decreases your chances of meeting that goal. A content calendar is a tool that helps build: Consistency Diversity in post authors Rituals A strong content topic and type library If you are leveraging a content calendar, what is the most critical part of it for you? If you are not, what is…
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Hey Vanilla friends! Happy March! Have you heard the statistic that the pub is widely considered one of Ireland's most iconic and successful cultural exports? True or not, it's always fun to throw on your green jumper and celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla…
Welcome back for another edition of #TipTuesday. Let's stop the scroll!! Featured Collections are your secret weapon to keeping eyes focused on what's important to your users. Instead of letting valuable resources get buried, you can spotlight key discussions, articles, or resources right where members will see them first.…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
