To help you build and foster a successful community.
Hello Vanilla Community! The Kaplan Community Team here to showcase how we use Knowledge base in our community. This article is 100% team authored so if you're like, where's the Shannon snark? Always happy to provide that elsewhere. 😊 Here on the Kaplan Community, we determined a solid way to collect resources is utilizing…
Having a goal without a plan decreases your chances of meeting that goal. A content calendar is a tool that helps build: Consistency Diversity in post authors Rituals A strong content topic and type library If you are leveraging a content calendar, what is the most critical part of it for you? If you are not, what is…
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Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
Hey Success Community! 👋 Happy Holiday season! For however you celebrate, I hope it includes lots of good food and some great naps. Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Excited for Super Forum? We Are Too! ⭐️ #TipTuesday #TipTuesday: Go on Holiday - Let Vanilla…
A/B testing doesn’t need to be overly technical or intimidating. At it's simplest, it’s about making small changes and paying attention to how users respond. If you’re thinking about running A/B tests in your community, here are a few best practices to keep in mind: Start with a clear goal Before you make any changes,…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
