To help you build and foster a successful community.
Hello Vanilla Community! The Kaplan Community Team here to showcase how we use Knowledge base in our community. This article is 100% team authored so if you're like, where's the Shannon snark? Always happy to provide that elsewhere. 😊 Here on the Kaplan Community, we determined a solid way to collect resources is utilizing…
Having a goal without a plan decreases your chances of meeting that goal. A content calendar is a tool that helps build: Consistency Diversity in post authors Rituals A strong content topic and type library If you are leveraging a content calendar, what is the most critical part of it for you? If you are not, what is…
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The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…
Everyone loves video content. It's eye catching, easy to consume and can help drive engagement in your community. We know it's easy to copy and paste a URL into a discussion today but how can you showcase your video content on your community homepage? 🧐 It's actually incredibly easy. Most companies and organizations have…
Hello Vanilla Success Community! We're Brandon and Malachi (@borme & @Hopoatem ), and we manage the Awardco Community, a space for clients of our employee recognition software. We're excited to share how our Client Steering Committee has been a game-changer for our community's implementation and launch. We believe our…
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Every support team faces the same challenge: too many tickets, not enough time. When customers... The post Ticket Deflection Metrics: How to Prove Your Community Saves Money appeared first on Higher Logic.
When Eric Stieg interviewed for a community role, he didn’t expect a question about KPIs... The post Why Engagement—Not Revenue—Is the Most Important KPI for Your Community with Eric Stieg appeared first on Higher Logic.
Online communities have traditionally been seen as the place people go when they hit a... The post From Support to Strategy: How AI Is Pushing Online Communities to Evolve Into Industry Knowledge Hubs appeared first on Higher Logic.
Community and customer marketing share the same goal: building strong, lasting customer relationships. But too... The post The Case for Merging Community and Customer Marketing with Nicole Saunders appeared first on Higher Logic.
