To help you build and foster a successful community.
Hello! I'd love some advice from others in the SaaS industry. Have any of you created a discussion category in your community for internal product teams to facilitate beta testing with community members? Here is my current thought process: Create a discussion category. Add a role that can access that category. Give product…
In general, community groups can be invaluable in user research, providing rich insights and facilitating a deeper understanding of user needs and behaviors. They offer access to diverse perspectives, help identify potential issues, and can be used for various research methods such as focus groups, surveys, and…
Good day Community, Has anyone utilized a Category for focused, and private conversations instead of a Group? Are there functionalities (or other benefits) of a Category that would make it superior to a Group other than page design? My concern with a Category over a Group is the management of membership: a private Group…
Hi community, I'm looking for tips on how to manage user profiles and their content once they have to be deleted. Due to all those acronyms related to privacy regulations around the world, we are required to remove former customers and their data from our database after a while. That same process should extend to the…
Hi everyone! I'm doing some research and looking for best practices on how other communities manage inactive users. Our Community is a closed B2B SAAS Community and some of the metrics we track are: Overall Community numbers % of passive users (what we define as users who log in and "lurk" but don't actively post or…
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When I joined Glean in January, the Glean community was entirely housed within Slack. We had just purchased a new community tool, Higher Logic Vanilla but had not begun the implementation process. Our goal? Launch our customer community, the Gleaniverse, at our first-ever user conference, Glean:GO, on May 20th. That meant…
Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
Hey Success Community! 👋 Welcome to Gilmore Girls season, aka fall, aka the best season of all. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Gamification Analytics - What are you tracking? 🥇 Reporting Community Activity by Company (Email Domain) 🏢📊 ⭐️ #TipTuesday…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
