Hi everyone!
I'm doing some research and looking for best practices on how other communities manage inactive users.
Our Community is a closed B2B SAAS Community and some of the metrics we track are:
- Overall Community numbers
- % of passive users (what we define as users who log in and "lurk" but don't actively post or comment)
- % of active users (what we define as users who like, post, comment etc.)
I recently ran a report of anyone who has been inactive for more than 6 months and it's a bigger number than I'd like. We haven't put in place a policy around removing users yet so I'm thinking the best course of action would be to:
