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Documentation Updates - 10/01/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Event Notifications Summary: New article describing each of the new event notifications, including how they are triggered and how to manage your personal notification…
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September Success Community Roundup! 🍎 ✏️ 📓
Hey Success Community! 👋 And just like that, summer is over and school is back in session… Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 🚨 New Feature Alert: Event Notifications! 📅 Feature Showcase: Badges 🏵️ HL Vanilla Q4 Roadmap Changes 🧭 Community Strategy 🎯 What do…
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#TipTuesday: What metrics help define a healthy community?
As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…
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What do you include in your engagement strategy plan?
"Hope is not a strategy" - Rick Page This quote is often on my mind when it comes to community. If you have been community managing for any length of time, you know that engagement doesn't just happen because you have a community platform set up (yes, even with that AMAZING layout you have created!) Instead, you have to…
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How to Turn Happy Customers into Your Biggest Advocates [ 🎥 recording ]
Tired of chasing customers for testimonials and scrambling for last-minute references? It’s time to rethink your approach to customer advocacy. Check out our webinar with SlapFive and Higher Logic Vanilla, where you’ll learn to build a customer advocacy program that naturally inspires your most satisfied customers to…
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Where are you in creating an engagement strategy that makes an impact?
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Customer Showcase September 2024: Liselotte from WithSecure
In February 2023, I embarked on a new journey by adopting the WithSecure Community, despite having no prior experience in Community Management. My background includes 12 years in customer support, which provided a solid foundation for this new role. The community had recently demerged from F-Secure Community (hi @Firmy !)…
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#TIp Tuesday - Category as a Link
Hey all! One of Vanilla's capabilities allows you to use categories as a link. You may be asking yourself "how does that help me with anything?" Well, it turns out, it is a handy feature for certain use cases… For example: is there a specific set of KBs you want a particular persona to reference? You can create a category…
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Documentation Updates - 09/17/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: HubSpot Integration Summary: New article that describes how to set up the integration. The process requires steps be completed in Vanilla and in HubSpot.…
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How to get more deflection data
Hi, I'm struggling with my deflection data, the numbers as so low to get any decent ballpark figure. Discussions: how to encourage users to mark an answer as accepted? I'm thinking of PMing each user a few days after a discussion has been answered to encourage them to mark it as accepted, but this is a lot of manual work.…