Get Help

A space to get answers to your general product-related questions from your community of Vanilla users and staff.

Upcoming Events

Building Advocacy Pathways in Your Community
Scaling customer advocacy isn’t easy. Surveys and 1:1 outreach only get you so far, and they often miss the everyday signals hiding in plain sight. Community gives you another way to spot and support advocates. When someone regularly answers questions, shares product feedback, or engages with peers, that’s a signal they’re…
HLV Connect: Security Settings & Managing Spam on your Community
Keeping your community secure and spam-free is essential for maintaining trust, engagement, and a great user experience. Join us for an interactive session where we'll dive into the tools and best practices you can use to safeguard your community. Whether you're just getting started or looking to fine-tune your setup, this…
HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @AndrewD and @BradH, and a group of your peers…

Popular Tags

ElizeRowe

Community News!

📣 Vanilla Summer Advisor Series 2025!
Looking for ways to get even more out of your Vanilla community? We’re excited to invite you to our brand new Vanilla Advisor Summer Series! This is your chance to sit down (virtually!) with our expert Advisor team for a personalized, 30-minute session focused entirely on your community’s success. 💡 What’s in it for you? ✔…
April Success Community Roundup! 🐰 🐣 🪺 🌷
Hey Success Community! 👋 The Easter Bunny has come and gone, the snow has finally melted and the tulips are starting to blossom. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 What has been the biggest impact of having a Super User program? Monthly Metrics: April 2025…
March Success Community Roundup! 🌷 🐣 🌱
Hey Success Community! 👋 Spring is finally starting to appear, although so far with more rain than sunshine up here. Hopefully that means we're in store for lots of spring blooms very soon! Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Customer Showcase March 2025:…
February Success Community Roundup! ❤️ 💙 💚 💜
Hey Success Community! 👋 Winter is still going strong but hopefully everyone got to eat a lot of heart shaped chocolate at least 💝 Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: February 2025 📊 ⭐️ #TipTuesday Tip Tuesday: SEO SOS - Schema Drama #TipTuesday -…
January Success Community Roundup! ☃️ 🎆 ❄️
Hey Success Community! 👋 I hope everyone has made it through this longest and most brutal month of winter unscathed! We tried to escape the snow for a bit, but it followed us to the beach anyways… Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: January 2025 📊 ⭐️…