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A space to get answers to your general product-related questions from your community of Vanilla users and staff.

Upcoming Events

HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join myself and Vanilla's @KevinM and a group of your peers for…
Community + CX: Elevating Self-Service with Higher Logic Vanilla and Zendesk
Join us on July 31 for a webinar hosted by Higher Logic Vanilla, where we’ll explore the evolution and current state of customer support communities and uncover how AI and automation are reshaping the customer experience. In this session, you’ll discover the latest industry trends that led us to create deeper integrations…
Summer 2024 Product Roadmap Webinar 😎 🍉 ⛱️
Hey everyone! It's that time again 😎 Join @Shauna and @mcrouse from our product team for the 2024 Summer Vanilla Product Roadmap Webinar on Tuesday August 13th, and learn about our newest features and plans for the rest of the year! What we'll cover: Q1 and Q2 recap Zendesk Integration Community Moderation Dashboard AI…
HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join Vanilla's @hannahhowle and @MichaelH and a group of your…

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Community News!

Vanilla Community Management Academy - Coming Soon!
Happy Friday Vanilla Friends 🤓 We are excited to announce the launch of the Vanilla Community Management Academy, a new initiative designed to help you maximize your success with Higher Logic Vanilla. Every two months, we will focus on a different topic essential to mastering our platform and enhancing your community…
📣 Hello! I'd like to introduce myself...
Hi Vanilla community – I’m Paul Schneider, and I’m excited to introduce myself as the new Executive Vice President at Higher Logic Vanilla. Having built communities for two decades and being involved with the Higher Logic team since 2017, I’m passionate about what we do here. A strong community starts with reliable,…
Email Digest 🌟 Now a CORE Feature!
Big news as of Release 2024.011 🥁 Vanilla's Email Digest Feature is now available for everyone! We've spent the last few months beta testing this feature, and making adjustments based on YOUR feedback. Vanilla's Email Digest offers several different options depending on the scenario you choose: Users following categories…
June Success Community Roundup! ☀️ 🍉 🕶️
Hey Success Community! 👋 Apologies for the delay in publishing this roundup, but I've been lucky enough to spend the last month exploring Italy and almost didn't come home… Can you blame me? Anyone else have any great summer plans to share? 💫 Product Highlights Bot traffic and analytics changes with 2024.012 Changes to Our…
May Success Community Roundup! 🌮 🇲🇽 🎆
Hey Success Community! 👋 Happy Cinco de Maya month (aka any excuse to eat tacos and guacamole month 🥑) 💫 Product Highlights 🚨 Feature Improvement Alert: RSVP for new Group Events 🚨 🚨 New Feature alert: Filter posts by "no comment" 🚨 🚨 Feature Improvement: Analytics Filtering 📈 🎨 Theming Updates 🚨 Feature Improvement Alert:…