To help you build and foster a successful community.
Hi all! I am planning a series of in person events for our community and I would love your feedback on any event elements you've experienced that stood out to you. Our events always include networking, training, and content, but we love to include fun & creative elements for people to connect with as well. In the past,…
A handful of Higher Logic Vanilla people will be mingling about. 👩🏭 👨🔬 Would be great to connect in person, swap ideas, and put some faces to names. Please let me know if you’ll be there! Marc
Hey Community Builders 👋 Ready to finally make metrics your superpower? Join us in San Francisco for our next Community Manager Connect, where Caty Kobe Burt will share how she approaches metrics — and more importantly, how she’s used them to quantify her teams’ impact and unlock further investment. If you’ve ever…
Question: Is it possible to customize the main Events Category page? Examples: Can you edit the appearance/add widgets/look and feel of how events appear? Can you combine all Community and Group events with the option to filter? Thanks!
Hello friends! If you're in the SF Bay Area and looking for fun community goodness, come join us at the December Community Manager Connect Meetup. We'll be hanging out, talking shop (and not talking shop), swapping ideas, sharing wins, and generally enjoying the fact that community people are the best people to spend time…
Hi Vanilla Community members! My company is hosting our annual user conference in February and I'd love to hear how you've incorporated your community into in person events. We have not quite figured this out in past year's events. It's difficult because we encourage attendees to engage with each other on the event app,…
Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…
Building and maintaining a community is hard - we get it! So that's why we wanted to share our learnings from reviving our own community. The amazing @Shauna is teaming up with ChurnZero on Wednesday, September 20 to discuss our community journey and best practices for driving engagement. Register here!
You may have heard that planning for Super Forum 2024 (April 10-12, 2024 at National Harbor, MD) is underway and we need your help to make it a success. We know you have had a busy year - full of successes and lessons learned - and we want you to share your stories by applying to be a speaker at Super Forum 2024. In line…
Join our AI Study Group for Community Managers. At each session we'll discuss what group members are experimenting with and learning, how we're using AI in our communities, and help one another problem solve. The group meets monthly, and is open to any community professionals interested in the topic of AI. Hosted by our…
Hey Vanilla friends 👋 Hopefully you're all finding some time for fun in the sun. If you need some inspiration, how about a game of beach football? Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates Salesforce Integration Setup Update Introducing: Theme Variable Search Exciting…
Community Managers can use Vanilla’s API for everyday tasks too, and you can test requests directly from your Dashboard without writing any code. Head to Settings → API Integrations → API v2, choose an endpoint, and use Try It to see the results right in your community. This can be useful when you need to: Look up…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
