To help you build and foster a successful community.
Hey Community Builders 👋 Ready to finally make metrics your superpower? Join us in San Francisco for our next Community Manager Connect, where Caty Kobe Burt will share how she approaches metrics — and more importantly, how she’s used them to quantify her teams’ impact and unlock further investment. If you’ve ever…
Question: Is it possible to customize the main Events Category page? Examples: Can you edit the appearance/add widgets/look and feel of how events appear? Can you combine all Community and Group events with the option to filter? Thanks!
Hello friends! If you're in the SF Bay Area and looking for fun community goodness, come join us at the December Community Manager Connect Meetup. We'll be hanging out, talking shop (and not talking shop), swapping ideas, sharing wins, and generally enjoying the fact that community people are the best people to spend time…
Hi Vanilla Community members! My company is hosting our annual user conference in February and I'd love to hear how you've incorporated your community into in person events. We have not quite figured this out in past year's events. It's difficult because we encourage attendees to engage with each other on the event app,…
Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…
Building and maintaining a community is hard - we get it! So that's why we wanted to share our learnings from reviving our own community. The amazing @Shauna is teaming up with ChurnZero on Wednesday, September 20 to discuss our community journey and best practices for driving engagement. Register here!
You may have heard that planning for Super Forum 2024 (April 10-12, 2024 at National Harbor, MD) is underway and we need your help to make it a success. We know you have had a busy year - full of successes and lessons learned - and we want you to share your stories by applying to be a speaker at Super Forum 2024. In line…
Join other community builders & get inspired
Hey Vanilla friends! Happy February - hopefully you're all feeling motivated by some of the incredible feats from the Winter Olympics and ready to get out and try something new! ☝️ how I feel anytime I'm convinced to go skiing, anyone else? Let's take a look at what's been happening in the Success Community this month: 🍦…
You can’t put your feet on the ground until you’ve touched the sky. This was hanging in my hotel lobby in NYC while I’m here for CMA. Great event. Why did that image stop me? Because it reminded me that change is not easy. It’s freaking hard. Reaching for the sky is tiring, frustrating, and can just drain the life out of…
Hey Vanilla friends 👋 We're very excited to you all to a great webinar series that our own @Nicole has been running. This interactive session is open to everyone — whether you're a Vanilla customer or just part of the broader community world. Curious how other community pros are actually using AI? Wondering what’s working,…
The Problem with Scattered Moderator Tools Your moderators are busy people. When something needs attention, they shouldn't have to hunt through the dashboard, remember URLs, or ask you where to find things. A dedicated moderator hub — a single page visible only to your mod team — gives them a home base where they can…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
