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Are threaded (indented) discussions available?
Good day everyone, In longer discussions with multiple participants, it makes things easier to follow when you can reply to a particular poster and the location of your reply is based on who you reply to rather than when you replied in the discussion. Is the "Quote" feature the best way to do this? Thank you, Toby
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What is the difference between "Questions solved" and "Answers accepted"?
Good day Community, I launched my new community last week and am creating analytics to understand my membership activity and community health. I am working with the Q&A tab in Analytics and seeking the definitions for the following please: Questions answered Questions solved Answers added Answers accepted Thank you for…
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Showcase Your Ranks and Badges
Hey everyone! So gamification (done well) can be such a critical driver of the behaviors you want to see in your community. But what does that look like? I have shared the Gain Grow Retain Rank and Badge strategy in our Vanilla Community Manager Academy to get us started. What campaigns are you running? What clever rank…
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#TipTuesday - Encouraging Internal Stakeholder Engagement
Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…
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January Success Community Roundup! ☃️ 🎆 ❄️
Hey Success Community! 👋 I hope everyone has made it through this longest and most brutal month of winter unscathed! We tried to escape the snow for a bit, but it followed us to the beach anyways… Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: January 2025 📊 ⭐️…
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Are you using multiple Slack channels to inform internal teams?
Good day all, I am getting ready to go live with my new community and would like to ensure internal teams are notified of community content they need to address. For example, different channels for: Support Specific blog authors Moderators of specific categories I realize Vanilla sends email notifications, but we are a…
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#TipTuesday - Boost Community Engagement with Automation Rules
🚀 Boost Community Engagement with Automation Rules Save time and scale your community with Automation Rules in Higher Logic Vanilla! These “virtual assistants” handle repetitive tasks, freeing you up to focus on driving engagement. 🎯 How It Works: •Triggers: Events like unanswered questions or post inactivity. •Actions:…
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Monthly Metrics: January 2025 📊
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…
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How Do You Know if Your Community is Healthy?
I have had a lot of conversations with community professionals, and one of the biggest common areas of interest (and often frustration!) is knowing what the data actually tells us about the health of our community. Discussions, comments, comments per discussion, page views, active users, new users…I can track all of that…
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Level Up Your Community Engagement - Gamification Tips & Tricks [ 🎥 recording ]
In case you missed our session earlier today, we had a great chat about leveling up your gamification strategy. Check out the recording below! Ready to supercharge engagement in your Higher Logic Vanilla community? Join us for an exclusive session where we’ll dive into effective gamification strategies that will elevate…