The Success Community

It's always nice to be able to understand where you may have the most reach when making content in community. This can help increase user engagement, provide valuable insights to forecast future content, and allow your team the ability to track growth. Firstly, you'll want to be sure you have category following enabled,…

Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…

Hey Success Community! 👋 It's time for another Community Roundup! 👀Product Highlights 🚨New Feature Alert: Toggle Blocks🔍️ Use Quick Links menu to supercharge your community navigation 📄Customize Your Email Templates 📧 📈 Community Strategy 💥 Strategic Guide: GEO & SEO Framework Community Journey Playbook ☢️ #TipTuesday Use…

Hey everyone! 👋 A customer recently asked how to find out how many new active users joined their community after a big event — in this case, a conference where they promoted their community heavily. Here’s the exact method we used. 💡 🧾 Step 1: Export “Active Users” Data Before and After the Event Go to Analytics and create…

You’ve just wrapped up a massive update. You’ve written the perfect discussion post: crisp, clear, and maybe even a little witty. You hit “Publish” and sit back, imagining the flood of likes, comments, and GIFs of confetti that are sure to follow. Then you log back in the next morning and… it’s gone. Well, not gone gone.…

Calling all Vanilla experts! As well all know, the Vanilla analytics offer a lot of opportunity for customization and creativity. In order to inspire others, we would love to see some great examples of custom charts! In exchange for sharing your expertise, you'll earn this shiny new badge 🤩 I'll get things started with a…

You might have seen Richard Millington’s recent article about declining search traffic and why it doesn’t necessarily mean your community is losing value. He introduces the idea of “ghost solutions” — when people find their answers from your community directly in Google search results, without ever visiting the site. The…

With the rise of AI tools that can scrape, summarize, and repurpose public content, protecting the value and integrity of our community conversations has become more important than ever. In a recent post, I shared a few practical steps we can take to reduce the risk of our content being lifted without credit or context:…

At Higher Logic, we just introduced the COMPASE Framework—a model to help community teams align strategy with impact across seven functions: Connection 🤝 Operations 🛠 Marketing 📣 Product Feedback 💬 Acquisition 📈 Strategy & Retention 📊 Education 📚 🔍 Which of these are you currently prioritizing—and why? Are you doubling…

This line stopped me in my tracks. If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points. Think about it—what kind of content resists being distilled into a one-liner? ✨ Personal stories that add depth and relatability ✨ Emotionally resonant perspectives…