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Better ways to count/track posts
Hi all, I have a feature request: It would be wonderful to be able to tag posts for moderation purposes (tags not visible to the end users). The goal would be to tag a post with a topic, and then be able to filter by date on Analytics, how many posts with that tag we have during a certain period of time. Why do I say that?…
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What to put in one-page executive summary?
A community manager friend has been asked to create one slide which tells the story of her community impact at a high level. She is to use metrics like total user count, active user analysis, and other top-level insights that reflect the community’s performance and impact. If you were to make such a slide, what would you…
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Why Office Hours and AMAs are gold 🍯 🌈
Answering questions and fostering genuine connections and trust between members are often key community goals. This is precisely where "Ask Me Anything" (AMA) sessions and "Office Hours" prove invaluable, transforming impersonal digital spaces into vibrant hubs of humans. Easy to produce A key advantage of AMAs and Office…
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How I’ve customised our Community without a developer using AI (and a bit of patience)
Hi everyone! I wanted to share a bit about my journey customising our community on Higher Logic Vanilla without developer resources in case it's interesting and why I believe it’s something anyone can try. Some context Over the years, I’ve been part of small community teams that didn’t always have the luxury of in-house…
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Welcome Nicole Saunders, Our New Customer Experience Leader
We’re excited to welcome Nicole Saunders to Higher Logic, where she’ll be leading our customer experience strategy efforts across the organization. Nicole will be focused on helping customers get even more value from their communities. With more than a decade of experience in community and customer marketing, she brings a…
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🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟
Hello Vanilla Community! We're thrilled to announce that Higher Logic Vanilla is embarking on an exciting journey to enhance our hosting infrastructure by migrating to AWS, a cutting-edge cloud platform. This move represents a significant upgrade from our previous provider, Vexxhost, allowing us to deliver an even better…
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May Success Community Roundup!
Hey Success Community! 👋 Happy May, especially to all the moms out there taking care of everyone (even when they make it harder than it needs to be 😉) Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 CMX 2025 Community Industry Trends Report Survey 📊 Customer Showcase -…
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Calculating ROI - How are you doing it?
I was chatting with a colleague about how to calculate ROI (Return on Investment) for support communities the other day — in my experience most organizations will need to get some data from community, some from surveys and some from other orgs, such as their support org. While discussing, this great video from Brian…
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🎯 TIP Tuesday: The Power of Real Connection
When it comes to building a thriving community, it’s easy to get caught up in the numbers—total members, likes, followers. But the true magic happens in the quality of connection, not the quantity. Ask yourself: Are you creating a space where people feel seen, heard, and valued? Are you starting conversations that…
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CMX 2025 Community Industry Trends Report Survey 📊
Hey there Community Gurus 🔮 If you're interested in sharing your insights in experience on how the community industry is evolving, CMX is hosting an industry report survey that you can participate in. Check it out here!