The Success Community

Is there a way to review what a community group member wrote in their initial request to join the group? One of our group members wants to access some of the comments from folks requesting to join to understand their knowledge base of the group topic. Is this possible? If so, who can retrieve this information and how?…

If you ever feel stuck writing copy, one of the easiest ways to get moving again is to look at the exact words your customers use. Your community is full of them. It’s basically a running transcript of how people describe their problems, frustrations, goals, and wins in their own voices. So whether this is a reminder for…

Hi Community Managers, We’re currently exploring the idea of connecting our forum with Reddit. If you’ve implemented this in your community, I’d love to hear which automation tools you’ve used (like for content sharing or monitoring conversations). Which tools have worked well for you?

Reactions turn quiet readers into active participants with one click to say “this helped,” “insightful,” or “🎉 awesome!” Without even typing a reply, members can elevate the best content, guide others to answers, and fuel your engagement flywheel. Why use Reactions Think of Reactions as your community’s high‑five. They…

In today's #TipTuesday I would like to focus our attention on something no one is talking about these days: AI. Wait, what? You have heard about it? I've been designing and building web-based software for a long time. As in, there was only one "CSI" when I started. A long time ago. I'm talking "Gladiator", "Cast Away",…

Ever wonder which parts of your community are drawing followers—or where people are quietly opting out? Understanding these subscription-change moments gives you insight into what content sparks interest, which channels members actually want updates from, and where engagement might be slipping. 💡 Why Track Subscription…

It's always nice to be able to understand where you may have the most reach when making content in community. This can help increase user engagement, provide valuable insights to forecast future content, and allow your team the ability to track growth. Firstly, you'll want to be sure you have category following enabled,…

Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…

Hey Success Community! 👋 It's time for another Community Roundup! 👀Product Highlights 🚨New Feature Alert: Toggle Blocks🔍️ Use Quick Links menu to supercharge your community navigation 📄Customize Your Email Templates 📧 📈 Community Strategy 💥 Strategic Guide: GEO & SEO Framework Community Journey Playbook ☢️ #TipTuesday Use…

Hey everyone! 👋 A customer recently asked how to find out how many new active users joined their community after a big event — in this case, a conference where they promoted their community heavily. Here’s the exact method we used. 💡 🧾 Step 1: Export “Active Users” Data Before and After the Event Go to Analytics and create…