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Can I see the tutorials in a larger size?
Hi - I am trying to watch the tutorials on this page. I have my glasses on, but the tutorial is so tiny I can barely see it - can you send me these tutorials in a larger size? Thank you, Laurie
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Do you share your Product Roadmap in your community?
Hello! I'm wondering whether anyone shares their product roadmap in their community. If so, how do you share it, and what is your rationale behind sharing it? For context, we're currently revamping how we share our product roadmap with our customers, and using our community to do so is one option we're exploring. Thanks in…
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We're looking for website usability testers!
Higher Logic is making big improvements to its web experience in 2023 and we’re looking for two customers to help by participating in a 30-minute interview. An external agency will conduct the Q&A and ask for feedback on how often you visit the website, experience looking for content and your preferred placement for…
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Guide the product team into supporting your community
A brand community is a special kind of community. All brand communities... aspire to serve both (1) members and (2) at least one organizational (brand) goal. Carrie Melissa Jones and Charles Vogl Linus Torvalds, the creator of the Linux operating system, once said, "a program is only as useful as its users find it…."…
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Custom Profile Fields Update
Custom Profile Fields Update! As you might be aware, we initially announced that we’d be releasing our new custom profile fields at the end of December 2022. We ended up delaying that to tie up a few loose ends and add an extra layer of polish. We’re excited to announce that we will now be releasing the new custom profile…
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How do you close the loop on ideas?
Hello! Looking for some general advice and best practices on how to close the loop on ideas posted to the Community? For context, I'm a team of one and I'm trying to find an efficient way to loop back on older ideas once they have been solved/implemented. My current tactic is to make sure all ideas are properly tagged and…
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Identifying New Members
Hi all! I recently discovered the space to see a summary of activity occurring on my site, and had a question. When looking at new members, I can see the first 5 or 6 names, but if there were more that signed up, it simply says "plus 5 more". Is there a way to see who those 5 more were? I thought about a report that brings…
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Tracking 'time to first engagement'
Hi all! I am working on strengthening my metric tracking for 2023 and would love to be able to track how long it takes a new member to engage. I have played around with the report building tool and just haven't seemed to land on the right combination to pull that data. Has anyone been able to do this and if so, would you…
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Zoom meeting recordings no longer valid
Hey there, we recently had a staff member who was big in the community leave. With their departure, all the zoom links that were housed on Zoom's cloud are gone - note to self, download your meetings to the computer! At any rate, there are 100s of posts that will either need to be edited or deleted. I'm curious if anyone…
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New Notifications visibility on mobile device
Hi Team, New inbox messages/notifications do not show on the homescreen until you go into your profile avatar, is there any way it could pop-up as a number somewhere to indicate there are new items to address? Perhaps in the menu on the side where Community Info, Discussions etc. sit to make it more visible? Many thanks,…