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💥 Countdown to Super Forum! ③ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 3 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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Gamification and Social Media
Has anyone made it possible for users to share on social media when they increase in ranks or receive badges?
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Mark your calendars for April 10 to 12! Super Forum 2024 💥
Big news! 📣 Higher Logic is holding Super Forum April 10-12 and registration opens TODAY! If you are not familiar with the event, it is Higher Logic’s annual conference and this year’s event is focused on sparking change. We’ll have a preview of the roadmap, strategy workshops, presentations from some of you, and more.…
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AMA with our CEO Rob Wenger [ 🎥 recording ]
Thank you to everyone who joined us today for a great chat with Rob! For those who missed out, we've got the session recorded for you to view: If you have any follow up questions for Rob, please post them here!
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💥 Countdown to Super Forum! ④ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 4 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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Example community engagement policies and SLAs
Hey everyone, I'm wondering if folks have any example community engagement policies or SLAs they can share? We're in the process of setting these standards for our team but it'd be great to have examples to reference. Questions related to policies or workflows make sense for our internal team to respond to asap however…
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AMA with Rob Wenger - What are your BIG Questions? 🙋
Hey Vanilla Community! In case you didn't know, we're hosting an AMA with our CEO Rob Wenger next month (📆 mark your calendars for March 19th!) and we would love for you all to join us. In preparation, we would love to know - what do you want to talk about?? Share any of your pressing questions here so we can be sure to…
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🧭 Finding Your Community's Key Performance Indicators (KPIs) 🎯
“What’s the most important metric to measure my community's success?” This question pops up frequently, but the answer isn't as straightforward. It hinges on your community's priorities, tech tools, and available data points. Diverse Tech Landscape: With over 80 community platforms and a plethora of CRM, email marketing,…
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Best practices for managing inactive users
Hi everyone! I'm doing some research and looking for best practices on how other communities manage inactive users. Our Community is a closed B2B SAAS Community and some of the metrics we track are: Overall Community numbers % of passive users (what we define as users who log in and "lurk" but don't actively post or…
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Silos and Data
Hey folks, I wrote about breaking down silos just over a year ago. In that post, I was specifically talking about a product team. I mentioned how important it is to bring facts and data to help other teams understand the importance of the community. Now, one of my customers wants to use their data to break down silos…