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Community-Driven Strategies for Expanding Your Customer Success Team [ recording 🎥 ]
Customer success teams juggle a lot: from onboarding new accounts and answering inbound questions to strategic planning and mitigating churn—all while making each customer feel like a priority. It’s a tall order, and even the most dedicated teams can find it a Herculean task to keep up without either stretching their…
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March Success Community Roundup! 🌸 🐰 🐣
Hey Success Community! 👋 Happy Spring! I hope the Easter Bunny is good to you all this weekend 🍫 🍬 💫 Product Highlights Having more than one SSO Sign In buttons. Embedding Community Content in Other Web Properties. 🎨 Theming Updates New Feature Alert: Theme Variables for Announcements! 🎨 New Feature Alert: Theme Variables…
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Featured collections
Hi, I'm using the featured collection widget on my homepage, but I'm having difficulty ordering it how I like. I want a specific discussion at the top of the collection however as much as I try ( adding it first then the others, or adding it last) it doesnt want to do it. It would be great if it had the drag and drop…
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💥 Countdown to Super Forum! ② weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 2 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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Member Journey - lots of member types
Hello Vanilla Friends! First time posting, long time in the community world. Currently building with @pbradley (hoping this is the right Paul, lol) at Kaplan and something interesting around this community is that is serves many different types of members. As I am doing a site audit, it's become apparent we will need to do…
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#TipTuesday: Hacking (Vanilla) Support
Reaching out for technical support when you need help understanding something or if you think you've encountered a bug is the worst. It's time consuming and frustrating to suddenly become blocked until you get assistance. Or you might be like me: assuming that you're doing something wrong and are too embarrassed to ask for…
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#TipTuesday Manage group leaders and owners via the API
Are you currently managing your group leaders by inviting them to be a member of the group, waiting for them to accept the invitation, and then manually promoting them to be a leader? Have you ever had to submit a ticket to Support to change the owner of a group? This #TipTuesday will help you streamline the process for…
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💥 Countdown to Super Forum! ③ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 3 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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Gamification and Social Media
Has anyone made it possible for users to share on social media when they increase in ranks or receive badges?
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Mark your calendars for April 10 to 12! Super Forum 2024 💥
Big news! 📣 Higher Logic is holding Super Forum April 10-12 and registration opens TODAY! If you are not familiar with the event, it is Higher Logic’s annual conference and this year’s event is focused on sparking change. We’ll have a preview of the roadmap, strategy workshops, presentations from some of you, and more.…