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Sharing Back 'Helpful' Feedback within Documentation
We recently heard feedback from a colleague who suggested adding a 'Most Liked/Helpful Articles' widget to our community. Currently within each article we have a 'was this helpful?' option that users can interact with by saying yes or no. My question is: How can we use this information to communicate back with community…
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Customer Showcase January 2024: Sara from Wellthy
Hi! I’m Sara, the Manager of Community and Content Programs at Wellthy. Wellthy has a Care Team that helps family caregivers tackle the logistical and administrative tasks that come with caregiving such as scheduling doctor appointments, researching assisted living facilities, and appealing insurance denials. Wellthy…
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#TipTuesday: Creating a Valuable Office Hours Experience
Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…
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🧭 Unifying Internal Teams for the best CX
Request the 8th Easter Egg Badge! Creating unified brand ownership with a consistently valuable brand representation throughout the entire customer journey is essential for organizations. Why? Because fragmented brand ownership negatively impacts your customer experience (CX). When there is robust communication and…
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Suggestions for Naming Conventions when posting assets/collateral
Hi - does anyone leverage naming conventions when you are posting assets or collateral to a Forum or Resource Center in the Community for customers … such as: Technical Brief: XXX (subject area) How To Video: xxx (subject/coverage area) Video: xxx (subject area – more of a awareness or 191 – not a How To guide) FAQ: xxx…
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How are you rewarding members that Vote on Ideas?
Hi Vanilla Community! Looking for some creative solutions here… how do you reward your members when they Vote on or create new Ideas? In our Community we use the Up Vote buttons on regular discussion/question posts as well, which means there's no easy way to see in our metrics who has voted specifically on Idea type of…
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🎄🎅🏼 🕎 December Success Community Roundup! 🕯️ 🎇 🥂
Hey Success Community! 👋 It's time for another Community Roundup! We're wrapping things up a couple of days early this month as most of us will be out for the New Year. We hope that you're also taking some time to celebrate with friends and family, in whatever way makes your merriest! As we wrap up this final month of…
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#TipTuesday: Have a wonderful Holiday Season! 🎄 🌟 ☃️ 🕎 🕯️ 🎇 🥂
As the year winds down, many of us will be taking some extra time off to celebrate the season with our friends and family. We hope you all have some holiday gatherings, special traditions, or even far off travels planned to make the most of this time of year. Here are some tips to make this holiday season a great one: When…
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Documentation Updates - 12/19/23
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: External Search Summary: External Search allows you to replace Vanilla's out-of-the-box search functionality (called Elastic Search) with a third-party service, such as…
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Seeking advice on Community Awards for end of the year
Hi everyone! I've been contemplating the idea of organizing an End of the Year awards post for our community, and I'm eager to hear about your experiences if you've done something similar. Feel free to share your posts on your Community; I'd love to gather some inspiration! Here are a few initial ideas I have in mind: User…