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December Success Community Roundup! 🎄 🕎 🎅🏼 🕯️ 🎆
Hey Success Community! 👋 I hope everyone had a wonderful holiday season with friends and family, and some time to relax! We're a few days late due to our own time away from work, but let's take a look at some of the highlights from the last month of 2024: 📊 Analytics Analytics Hackathon 2024! 💻 Custom Table Help -…
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Surveying your Community
I'm ready to start surveying my community and asking my users about what content they are enjoying and what they want more of… Somebody stop me if this is not the right strategy to try and increase consumption or engagement on the platform. My end goal is singular in that I'm wanting to give the content that really matters…
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Organizing country-specific and multilingual content
In April, we'll be expanding our community to many more global members than we do today. I would say about 90% of our community's content is relevant to all users, regardless of what country they live in, but 10% may only be relevant to to you depending on the country you reside in. I'm thinking we'll use a tagging…
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Community newsletters and roundups?
Hiya Vanilla Community! 👋 I was chatting with some community managers today who were thinking about creating a newsletter or round up with community and product content for their community. I love the roundups that @Kirstie Macfarlane does (especially obsessed with the gif and emoji usage 👌) — you can see those here:…
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My top three groups analytics custom charts! 📈
A lot of communities I've been checking out these days are leveraging our groups feature — whether groups are right for your community or if basic categories make more sense (but that's another post…) can be a hot topic, but if you've already got groups and want to analyze them a bit more to see how they are being used…
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Can we show only a specific dashboard to a role?
I would like our employees to view only one of the dashboards in analytics instead of all of them. Is there a way we can achieve this? I noticed that now all the dashboards can be viewed when we give them the analytics view permission.
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Customer Showcase November 2024: Community purpose, data, and tangible business impact
Hi all! We're Peter (@padams) and Maureen (@mrice) and we lead customer enablement and customer marketing at ChurnZero, an industry-leading customer success platform that helps subscription businesses keep customers and keep growing. Our community is where our customers share ideas, learn from each other, and engage with…
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November Success Community Roundup! 🦃 🥧 🍁
Hey Success Community! 👋 Happy Thanksgiving to all of our American friends, we hope you're enjoying your time with family and friends - and eating lots of delicious food! Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Analytics Hackathon 2024! 💻 Monthly Metrics: November 2024 📊…
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How Are You Aligning Community to Company Goals?
Community metrics are part of the lifeblood of community management. How well are you meeting needs? Are you providing value? But an often overlooked component of community metrics is how your internal leadership perceives the value of community. How are you making sure your leaders understand the true value your community…
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Analytics for Ideas
Hi all! As some of you may know, we recently migrated all our ideas to Community. Now comes the fun part: data. I need deeper insights than what the out of the box 'Ideas' dashboard offers, but I am struggling to set it up. So far, with Vanilla's help, I've managed to create: ideas with at least 1 comment. Downside: this…