The Success Community

Hi everyone, I wanted to hear if anyone is willing to share how you handle requests from users who want to delete their community accounts? The way we currently deal with this, is by having users comment in a specific discussion letting us know they want their account deleted. Then one of our community managers or…

Hey Vanilla friends 👋 In case you missed our recent SEO webinar, we've got the recording 🎥 posted below for you! Please let us know if you have any questions. Generative Engine Optimization? AIOs? The end of search as we know it? 2025 promises to be a long, strange year for SEO. If you’re wondering how to survive it,…

Gamification. Great when it works, but getting it there can be a bit of trial and error as you work to understand what motivates your audience. I am always amazed when one of my community members responds to a new rank or badge notification (and I almost always get someone!) I love using ranks to grant different…

Creating a super user program can be one of the most impactful strategies your implement - a strong team of community members who are given a focus and utilized in a way that strengthens your community value. But how do you set them up for success? I know that in our Vanilla Success Community, we have an early adopter…

Hello Vanilla Success Community! We're Brandon and Malachi (@borme & @Hopoatem ), and we manage the Awardco Community, a space for clients of our employee recognition software. We're excited to share how our Client Steering Committee has been a game-changer for our community's implementation and launch. We believe our…

In case you missed this great session last week, check out the recording below… 2025 has arrived, but what will define the year ahead for community teams? Which trends will reshape how we build, engage, and grow communities, and what should you prioritize to stay ahead? In this panel, top community leaders will share their…

Everyone loves video content. It's eye catching, easy to consume and can help drive engagement in your community. We know it's easy to copy and paste a URL into a discussion today but how can you showcase your video content on your community homepage? 🧐 It's actually incredibly easy. Most companies and organizations have…

We're working to improve the quality of responses posted to our Community. While we hope we'll be able to inspire growth in our accepted answers, one of the steps I think we need to take to move that needle is to track the number of resolved questions we achieve in a month. Resolved for us means that a user may not have…

Building a super user program is an amazing way to identify, utilize, and reward your highly engaged customers. Setting up a strong foundation to move it from an ad hoc program to one that makes a strong impact is an important step. We here at Higher Logic encourage our communities to take a look at the following 3 areas…

Time for another #TipTuesday! Whether your community is the new kid on the block or has been a key part of your user journey for years, it is always great to check in with your users to ensure your community continues to provide value – not only meeting your business needs, but your users’ needs as well. How are other…