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#TipTuesday - Fueling User-Generated Content in Your Community
In the dynamic landscape of the digital era, organizations are constantly seeking ways to grow and enhance their online communities. A key driver of success in this realm is the cultivation of user-generated content (UGC). Harnessing the power of your community members to create and share content not only fosters…
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Customer Showcase November 2023: Heather from Gain Grow Retain
I am Heather, and I run the Gain Grow Retain (GGR) community. Some information about the community I run: GGR is a Community of Practice that was started over 3 years ago to support leaders in Customer Success. Over the years, we have grown from about 1,600 initial members to over 11,000. We are not tied to a product or…
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Documentation Updates - 11/15/23
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Allow Third-party Script Execution Summary: Walks you through how to modify your community's Content Security Policy to trust additional scripts injected as…
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#TipTuesday: Improving the 'discoverability' of your Community
So you’ve finally launched your community. The implementation might have been 2-3 months but this is a process that started much earlier when you consider you had to do your research, evaluate vendors, build your business case, and build your overall community strategy. This entire process may have started 12-18 months…
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We're spilling our secrets for reviving online communities and driving engagement
Join us tomorrow for a webinar with ChurnZero at 2pm ET! @Shauna will share: Simple ways to get your team engaged in the community How to align and rally the business behind the community Tactical strategies on how to revive the community (Here's the first secret, community building is a marathon, not a sprint!)
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Help your users to help themselves
Our years in the community realm have taught us that customers really want the option to help themselves. It's a big deal for their overall experience. I mean, a whopping 84% of folks prefer to try and sort things out on their own first, and a solid 79% expect that self-help option. Having an easy-to-find self-service…
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#TipTuesday: From The 90-9-1 Rule to 55-25-20 – Start Focusing on Quality
In the early 2000s, the 90-9-1 Rule was introduced to the world by Jakob Nielsen, co-founder of the Nielsen Norman Group. Originally, it was an observation of the way people behaved in large online communities: 90% of members are passive observers. 9% engage occasionally. 1% are active contributors. Eventually, this…
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Integrating with Condens?
Hello! I've just found out that the product designers here use Condens for their UX research and I'm wondering if it's possible to build in integration between an Ideation category and Condens? If not, has anyone used Condens in other ways (uploading csv files with Idea data etc)? Thanks! Alex
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Can we add a "repeat events" feature?
I saw that there was a recent update to add CTA buttons to events - AMAZING! But, could we also make it so that we can do repeat events? We hold a live forum every other week and currently I need to manually add each event, even though the details never change. Would love to be able to check a box that says, "this is a…
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Documentation Updates - 11/01/23
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Cloudflare Image Resize Summary: The Cloudflare Image Resize addon automatically generates several versions of each uploaded image and displays the most appropriate…