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Upcoming HLV Connect: Theme Variables
Happy Fall everyone! 🍁 🍂 🍎 Next week is jam packed with community events, including a Product Roadmap Webinar and a great session on Community-Driven Customer Success with Kristi Faltorusso. On top of all that, @Shauna and I will also be hosting a session on Vanilla's theme variables and how you can use them in your…
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Online Communities vs. Forums vs. Knowledge Bases: What’s the Difference?
In the digital age, our ability to connect with others and access information has been revolutionized by the increase in platforms and software designed to foster engagement. It’s not uncommon to see the term “online community” applied to various similar, but still very distinguishable technology solutions, including…
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Customer Showcase October 2023: Rav from Reckon
Hey everyone! I’m Rav, the Community Manager at Reckon Limited, we’re a financial software provider headquartered in sunny Sydney, Australia 🦘 and a fellow Vanilla customer for our Community. I'm stoked to have been asked to share a little bit about our Community journey and some tips & tricks we've implemented 😀 I look…
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Documentation Updates - Keeping You Informed
In order to keep you better informed about changes to the Vanilla knowledge base, we've created a new Category here in the Success community: Documentation Updates. Here's a quick summary of how this will work and the benefits it can provide to you: What's the purpose of this Category? To ensure you know about, and have…
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#TipTuesday: Are you recognizing your Top Contributors?
You’ve taken on the arduous task of starting and building an online community. You successfully gained the by-in from your Internal stakeholders, endured the months of implementation, successfully went live, started hosting community events. What’s even better? Your members are engaging and you’re starting to identify your…
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Documentation Updates - 10/02/23
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. Action: Analytics documentation reorganization Summary: To make it easier to locate and browse our Analytics-related documentation, all Analytics articles have been moved into their…
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What badge creators are you using?
Hi Vanilla friends, I am looking to create some new badges, including some Easter Eggs for our Community. What kind of tools are you all using? I've been using Accredible badge designer but find the designs quite limited, and there is no egg shaped one! Thanks for your insights! Liselotte
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🍎 ✏️ September Success Community Roundup!
Hey Success Community! 👋 It's time for another Community Roundup! September is wrapping up, kids are going back to school and fall is arriving 🍁 (assuming you live up north like we do). In case you’ve been too busy baking apple pies 🥧 and buying school supplies, check out what’s been happening in our community this month:…
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Are you new to managing a Vanilla Community?
Hey there newbie! So you’ve inherited a HL Vanilla Community and don’t know where to start? We know this process can be overwhelming so we wanted to help start you out on the right path. The most important way to set yourself up for success is to join our Success Community, which you’ve already done (since you’re reading…
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Show a widget from Community on a different webpage
Hi Vanilla friends, I have an 'Articles' widget on the Community homepage that show featured articles from our KB. Now, we'd like to showcase this widget on our main public web. I'd need for it to be clickable, and update automatically if I've made any changes to the featured articles on Community. How can I do this? The…