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#TipTuesday: Tactics to increase email digest adoption
We’re excited about the new email digest feature which is currently in beta. You can check it out by subscribing in your Notification Preferences. If you would like to be a part of the beta testing group by having this feature enabled on your community, please let us know by going to this thread and leaving a comment. So,…
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Link to a page for events of a certain type
Hello! Is there a way to link users to an events page that only has events of a certain type? Use case: We host monthly webinars, fireside chats, and virtual support groups. I want to make a page to link people only to the upcoming virtual support groups.
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Documentation Updates - 10/16/23
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Create & Manage Events Summary: Learn how to: create, view, and manage events; export lists of users who are interested in an event; and manage events in the…
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Maximum numbers of users logged in
Hello and good day to all, I would like to inquire if there is any limit or maximum number of users can logged in to the community for a day or a month at a time. My guess would be no limit; however, I am just checking if that correct since I did not able to find any discussion about this. Thank you and have a good day.
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Ticket Deflection for Support community based
Hello and Good day, I would like to request your insights and opinions regarding the measurement of ticket deflection for support community based. Some of you may already use the average time to answer as a metric to gauge the community's success, however, I am interested in understanding how you calculate ticket…
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Upcoming HLV Connect: Theme Variables
Happy Fall everyone! 🍁 🍂 🍎 Next week is jam packed with community events, including a Product Roadmap Webinar and a great session on Community-Driven Customer Success with Kristi Faltorusso. On top of all that, @Shauna and I will also be hosting a session on Vanilla's theme variables and how you can use them in your…
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Online Communities vs. Forums vs. Knowledge Bases: What’s the Difference?
In the digital age, our ability to connect with others and access information has been revolutionized by the increase in platforms and software designed to foster engagement. It’s not uncommon to see the term “online community” applied to various similar, but still very distinguishable technology solutions, including…
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Customer Showcase October 2023: Rav from Reckon
Hey everyone! I’m Rav, the Community Manager at Reckon Limited, we’re a financial software provider headquartered in sunny Sydney, Australia 🦘 and a fellow Vanilla customer for our Community. I'm stoked to have been asked to share a little bit about our Community journey and some tips & tricks we've implemented 😀 I look…
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Documentation Updates - Keeping You Informed
In order to keep you better informed about changes to the Vanilla knowledge base, we've created a new Category here in the Success community: Documentation Updates. Here's a quick summary of how this will work and the benefits it can provide to you: What's the purpose of this Category? To ensure you know about, and have…
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#TipTuesday: Are you recognizing your Top Contributors?
You’ve taken on the arduous task of starting and building an online community. You successfully gained the by-in from your Internal stakeholders, endured the months of implementation, successfully went live, started hosting community events. What’s even better? Your members are engaging and you’re starting to identify your…