The Success Community

Hey everyone! So gamification (done well) can be such a critical driver of the behaviors you want to see in your community. But what does that look like? I have shared the Gain Grow Retain Rank and Badge strategy in our Vanilla Community Manager Academy to get us started. What campaigns are you running? What clever rank…

Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…

Hey Success Community! 👋 I hope everyone has made it through this longest and most brutal month of winter unscathed! We tried to escape the snow for a bit, but it followed us to the beach anyways… Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: January 2025 📊 ⭐️…

We would like to track average session duration of our community members. Is there a way to add a chart in analytics?

I am trying to get the list of unanswered questions in our community. Ideally I would like to see the unanswered questions and tags associated with it in a list chart or at least ability to filter by tags for the unanswered questions. Has anyone able to achieve this for their community?

One of the metrics that most communities looks at is “average time to first comment” or “average time to first answer” … but what does average mean? And which should I use to accurately measure my community's health? 🏥 It’s been a long time since I studied math actively (I may or may not have had a flip phone and a…

Hi team! Need a bit of advice, is there a table/chart we can create in analytics that can show which specific members are following each category on Community? I'm doing a bit of restructuring and creating a few specific new subcategories dedicated to product news/announcements to work in conjunction with the default…

Heyhey, for the analytics endpoint POST /analytics/query there are filters. These filters accept properties. Is there somewhere a list of these properties? { "collection": "post", "type": "count", "filters": [ { "prop": "type", "op": "eq", "val": "discussion_add" } ], "interval": "monthly", "start": "2023-01-01T00:00:00",…

I created a custom table with the aim of finding all discussion posts without a comment. No matter how I configure this table, it still returns some posts that do, in fact, have comments (despite saying the comment count is 0). What am I doing wrong? For instance, this discussion post appears in the report - it says it has…

Good day all, I am getting ready to go live with my new community and would like to ensure internal teams are notified of community content they need to address. For example, different channels for: Support Specific blog authors Moderators of specific categories I realize Vanilla sends email notifications, but we are a…