The Success Community

Hello Community, We are looking to establish SLAs for response times to unanswered questions and posts. We would appreciate any best practices and recommendations on how others are managing this, as well as methods for tracking posts that need replies. Thank you!

Hi all! Super User programs are one of those areas that we should all be looking at, but seem to fall towards the bottom half of our to-do list. For those that have at least started a program, what is the biggest impact you are seeing? For those that haven't, what would you hope to see with a program in place? Would love…

Hi everyone! We just signed a contract with HL Vanilla at the end of the year and will be migrating over by mid-year. We're also currently Influitive customers and are likely looking to migrate off that platform. I know SlapFive has an integration with Vanilla, and Base can integrate as well. Would love to hear from anyone…

Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…

Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed our earlier installments, you can see them here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers.…

Hello Vanilla Community! The Kaplan Community Team here to showcase how we use Knowledge base in our community. This article is 100% team authored so if you're like, where's the Shannon snark? Always happy to provide that elsewhere. 😊 Here on the Kaplan Community, we determined a solid way to collect resources is utilizing…

Time for another #TipTuesday! Rich Editor supports the embedding of iFrame content from external sources, both in your community's: Knowledge bases Layout Editor widgets Discussions and comments As a community manager or moderator, you're the heart of the community space, welcoming new members, answering questions, keeping…

Good day Community, Regarding Monthly Active Users: Is Active Users or Contributors the correct number to use to measure MAU? Thank you, Toby

Our friends at SlapFive have a great event happening in NYC 🍎 this week that we wanted to share! If you're in the NYC area and rethinking how to scale customer growth, this workshop’s for you. Details below! Growth doesn’t always mean new spend. Advocacy is one of the few strategies that scales through timing, relevance,…

Hello there, I'm wondering if there is a way that we could change this label to something else or remove it completely. We really like the new feature where accepted answers get separated from the rest but for our type of our community we would prefer to use some other label for the "rejected answers" or only show the…