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June Success Community Roundup! ☀️ 🍉 🕶️
Hey Success Community! 👋 Apologies for the delay in publishing this roundup, but I've been lucky enough to spend the last month exploring Italy and almost didn't come home… Can you blame me? Anyone else have any great summer plans to share? 💫 Product Highlights Bot traffic and analytics changes with 2024.012 Changes to Our…
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Visibility of 'Read' vs 'Unread' posts
Hi Team, Since going live with the Foundation theme, we have had some feedback (particularly those with vision challenges) as to the lack of differentiation between unread and read posts, as the difference in bold and normal font type looks quite similar (As pictured below) Suggestion to have clearer differentiation…
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Is anyone combining Chat + Forum? What does your workflow look like?
We switched from chat (Slack) to forum (Vanilla) about a year ago and most members are quite happy about it (mainly about the better organization, search and available history). And although no one would want to switch back, we also hear that the move to the forum made some members feel more disconnected from the rest of…
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#TipTuesday: Don’t sleep on the Q&A in Vanilla’s thought leadership webinars
Hey Vanilla community - I want to draw your attention to a valuable part of our monthly thought leadership webinars that you might be overlooking: the Q&A. Every month, we host thought leaders who dive into various community management topics. These discussions go beyond our product and provide real insights you can apply…
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#TipTuesday: Image Moderation with A.I
Hey gang! It's Tuesday somewhere. I'm going to deviate a little bit from the usual quick tips for using Vanilla and instead jump into something a little more complicated (and long-winded). Lets get an A.I to moderate images on our communities! My goal here will be to create a way to quickly flag posts that have images…
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Please Help - editing comment or posts won't work, just constantly "loading"
Hi there, I've been having trouble recently that I was able to replicate with other accounts. When you try to edit a post or comment, it only loads constantly but doesn't actually let you edit (to my knowledge). Can anyone help? Thanks in advance!
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How do you track support themes over time to feed into product?
We're looking to analyse what topics come up often for support most often. How are other communities doing this? Some of the ideas we have: Analyse search terms - what are people searching for most often? (we're already doing this but it only covers one element) Analyse tags - which tags are being used most frequently…
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Suggestion Box feature in your community?
Have any of the community managers here found a way to add a "suggestion box" feature to your communities? We would like to have a space for folks to add product feedback in our community, that can connect with salesforce in order to connect the feedback with the users' accounts and allow us to track feedback like we do…
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All About Our Easter Eggs!
Howdy, y'all! You may have noticed that our #TipTuesday post on September 19 had a little something special in it. If you didn’t, you should check it out – hint, hint! We posted some Easter Eggs back in July in a couple of posts, and they’ve been sadly neglected since then. I’m here to let you know that our precious,…
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May Success Community Roundup! 🌮 🇲🇽 🎆
Hey Success Community! 👋 Happy Cinco de Maya month (aka any excuse to eat tacos and guacamole month 🥑) 💫 Product Highlights 🚨 Feature Improvement Alert: RSVP for new Group Events 🚨 🚨 New Feature alert: Filter posts by "no comment" 🚨 🚨 Feature Improvement: Analytics Filtering 📈 🎨 Theming Updates 🚨 Feature Improvement Alert:…