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💥 Countdown to Super Forum! ⑨ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 9 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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Documentation Updates - 02/08/24
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. Article update: External Search Summary: Documented ability to open external search results in a new tab, and clarified the setup process and user experience.…
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#TipTuesday: Encouraging Quality Engagement
We pose and respond to queries in the belief that the magic of a conversation will produce a whole that is greater than the sum of its parts. Quality engagement from our members is the holy grail of community managers. Everything stems from that – ROI, sales, brand loyalty, ticket reduction, etc. When members are largely…
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#TipTuesday : Quick Rank Label Styling for Non-Developers
Hello Success community, Who's ready for another #TipTuesday? As you may know, Ranks are a tool that allow you to either grant or restrict specific community privileges to your users based on their activity on the site. (Need a refresher on Ranks? Check out this article for more info.) Each Ranks has a label that will…
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🧭 Striving for Optimal Community Impact through Team Alignment 🎯
In a recent discussion, we emphasized the significance of aligning with stakeholders and company objectives. This holds particular relevance for those venturing into community building, as this alignment proves pivotal for career progression and garnering internal community support. While understanding the "why" is…
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💥 Countdown to Super Forum! ①⓪ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 10 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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🎊 🥂 January Success Community Roundup! ❄️ 🎇
Hey Success Community! 👋 It's time for another Community Roundup! Happy New Year! 🥂 We hope that this year is starting off well for all of you, and that you're feeling refreshed and energized after a holiday break. Over here at Vanilla we've started the year off with some great sessions and new content, and we don't plan…
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#TipTuesday: Creating and Leveraging an Effective Community Content Calendar
At the beginning of the year, countless organizations set specific goals/metrics, outline projects they plan to complete, and develop key monthly or quarterly milestones to ensure that they are successful. When looking at your online community, it is critical to have an effective content calendar to make sure that you are…
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Building a Complete Customer Community [ 🎥 recording ]
Whether you're in sales, marketing, customer success, or a community leader yourself, this session is your gateway to understanding how a well-crafted community can significantly impact every department in your organization, driving measurable business value with ease. We're thrilled to have Debora Seys and Diane Yuen, the…
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#TipTuesday: When less is more
So much of what we traditionally consider community growth is synonymous with “more”: More users More content More views More traffic But there may come a time in your community's maturity when taking a less is more approach can actually be a conducive ideology. We know from the technology adoption curve(1) that most users…