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What is the difference between "Questions solved" and "Answers accepted"?
Good day Community, I launched my new community last week and am creating analytics to understand my membership activity and community health. I am working with the Q&A tab in Analytics and seeking the definitions for the following please: Questions answered Questions solved Answers added Answers accepted Thank you for…
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ROI Calculator cost savings total missing?
Hey all, We're using the ROI Calculator this year as part of KPIs. Was the total Cost Savings section removed or replaced? We were using this as sort of a baseline. How would we be able to get this view back? This is the way it's also described in the documentation.
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Showcase Your Ranks and Badges
Hey everyone! So gamification (done well) can be such a critical driver of the behaviors you want to see in your community. But what does that look like? I have shared the Gain Grow Retain Rank and Badge strategy in our Vanilla Community Manager Academy to get us started. What campaigns are you running? What clever rank…
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#TipTuesday - Encouraging Internal Stakeholder Engagement
Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…
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January Success Community Roundup! ☃️ 🎆 ❄️
Hey Success Community! 👋 I hope everyone has made it through this longest and most brutal month of winter unscathed! We tried to escape the snow for a bit, but it followed us to the beach anyways… Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: January 2025 📊 ⭐️…
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Is there a way to calculate or show average session duration of a user in analytics?
We would like to track average session duration of our community members. Is there a way to add a chart in analytics?
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Has anyone figured out how to get unanswered questions list in dashboards?
I am trying to get the list of unanswered questions in our community. Ideally I would like to see the unanswered questions and tags associated with it in a list chart or at least ability to filter by tags for the unanswered questions. Has anyone able to achieve this for their community?
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📊 Average time to comment/answer -- what's the best way to calculate?
One of the metrics that most communities looks at is “average time to first comment” or “average time to first answer” … but what does average mean? And which should I use to accurately measure my community's health? 🏥 It’s been a long time since I studied math actively (I may or may not have had a flip phone and a…
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Which members are following categories
Hi team! Need a bit of advice, is there a table/chart we can create in analytics that can show which specific members are following each category on Community? I'm doing a bit of restructuring and creating a few specific new subcategories dedicated to product news/announcements to work in conjunction with the default…
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API: Filter properties - event types for analytics
Heyhey, for the analytics endpoint POST /analytics/query there are filters. These filters accept properties. Is there somewhere a list of these properties? { "collection": "post", "type": "count", "filters": [ { "prop": "type", "op": "eq", "val": "discussion_add" } ], "interval": "monthly", "start": "2023-01-01T00:00:00",…