To help you build and foster a successful community.
Is there a way to review what a community group member wrote in their initial request to join the group? One of our group members wants to access some of the comments from folks requesting to join to understand their knowledge base of the group topic. Is this possible? If so, who can retrieve this information and how?…
What is User Segmentation Segmentation is basically sorting people in a community into groups based on certain criteria that matter to your community. These criteria could be things like title/role, product, industry, or specialization in a particular area. Segmentation, using Groups, can be crucial in online community to…
Hi, We are looking to grow our group membership by hosting group events like roundtables, fireside chats etc. We've tested, but just to confirm - non-group members cannot RSVP to events? (this is what we would want, we want them to have to join the group to RSVP). If a non-group member tries to join they see this (no RSVP…
Heya, So in the Social Groups documentation it says to take away the VIEW permissions for all roles for the Social Group Category. I only just realized that our forum hadn't done that… which meant that this Category showed up on our Category page (yay!) but that when someone clicked on it they saw a full list of all…
Hey all! We are at a point that we are starting to think about using groups. Given the current state of notifications for activities in groups, how are you managing groups currently? Do you send out a separate email newsletter? I'm leery to put something in Zapier (if I could) because of subscription permissions etc. I…
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Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…
Hi all! We're Peter (@padams) and Maureen (@mrice) and we lead customer enablement and customer marketing at ChurnZero, an industry-leading customer success platform that helps subscription businesses keep customers and keep growing. Our community is where our customers share ideas, learn from each other, and engage with…
Gamification in online communities is a balancing act. Done right, it energizes your members and... The post How to Use Gamification in Online Communities (Without Overcomplicating It) appeared first on Higher Logic.
People love a good game. Whether it’s earning badges, collecting points, or just a bit... The post 5 Gamification Features Every Online Community Should Consider appeared first on Higher Logic.
What if the very members who helped build your community started to feel like outsiders?... The post Why Your Longest-Standing Members May Feel the Least Connected appeared first on Higher Logic.
Launching a new online community is a monumental effort, often involving months of preparation. After... The post Don’t Let Your Community Lose Steam After Launch: 6 Tips to Keep the Momentum Going appeared first on Higher Logic.
Your online community is a direct line to what your customers want most from your... The post Managing Product Feedback in a Community: A Guide for Product Managers appeared first on Higher Logic.
