To help you build and foster a successful community.
Is there a way to review what a community group member wrote in their initial request to join the group? One of our group members wants to access some of the comments from folks requesting to join to understand their knowledge base of the group topic. Is this possible? If so, who can retrieve this information and how?…
In general, community groups can be invaluable in user research, providing rich insights and facilitating a deeper understanding of user needs and behaviors. They offer access to diverse perspectives, help identify potential issues, and can be used for various research methods such as focus groups, surveys, and…
Good day Community, Has anyone utilized a Category for focused, and private conversations instead of a Group? Are there functionalities (or other benefits) of a Category that would make it superior to a Group other than page design? My concern with a Category over a Group is the management of membership: a private Group…
What is User Segmentation Segmentation is basically sorting people in a community into groups based on certain criteria that matter to your community. These criteria could be things like title/role, product, industry, or specialization in a particular area. Segmentation, using Groups, can be crucial in online community to…
Hi, We are looking to grow our group membership by hosting group events like roundtables, fireside chats etc. We've tested, but just to confirm - non-group members cannot RSVP to events? (this is what we would want, we want them to have to join the group to RSVP). If a non-group member tries to join they see this (no RSVP…
Heya, So in the Social Groups documentation it says to take away the VIEW permissions for all roles for the Social Group Category. I only just realized that our forum hadn't done that… which meant that this Category showed up on our Category page (yay!) but that when someone clicked on it they saw a full list of all…
Hey all! We are at a point that we are starting to think about using groups. Given the current state of notifications for activities in groups, how are you managing groups currently? Do you send out a separate email newsletter? I'm leery to put something in Zapier (if I could) because of subscription permissions etc. I…
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Today we’re celebrating you, the superheroes of the community world: Community Managers 💙 We know that community managers do it all. You’re part strategist, part moderator, part data analyst, part content producer, and SO much more. You have to constantly juggle competing priorities, moderate tough conversations with…
Happy #TipTuesday Everyone, Today I am going to talk about setting up meaningful workflows using Vanilla's automation rules that should help keep your community rolling like a well oiled machine. First, let's look at Vanilla's automation rules. We have triggers for both user management and content management but will focus…
When you play the Game of Logins, you either win… or you're like the rest of us and wonder if your community is missing out on great visibility and traffic by keeping everything behind the login wall because you're worried about direwolves, giants, and White Walkers reeking havoc. Many people look at the privacy of their…
Hey Vanilla friends! Happy February - hopefully you're all feeling motivated by some of the incredible feats from the Winter Olympics and ready to get out and try something new! ☝️ how I feel anytime I'm convinced to go skiing, anyone else? Let's take a look at what's been happening in the Success Community this month: 🍦…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
