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How Do You Build and Monitor Community Content and Engagement Plans
Begging of Your Thoughts Post - Incoming 🙏 How are you planning, and tracking your Community Content and Engagement? Do you build a calendar doc, Trello Board, JIRA Epics, Microsoft Planner? Are you planning future content posts and tracking engagement in separate tools? Have you designed some super impressive Vanilla…
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April Success Community Roundup!
Hey Vanilla friends 👋 Happy April - or if your family is anything like mine, happy practical joke month! 📚 Fun Story: A couple of years ago my husband took a free online coding class at Harvard. His brothers spent months breaking into our house and hiding Harvard themed swag around for us to later stumble across (mugs,…
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🚀 Introducing a new series: AI Study Group for Community Managers
Hey Vanilla friends 👋 We're very excited to you all to a great webinar series that our own @Nicole has been running. This interactive session is open to everyone — whether you're a Vanilla customer or just part of the broader community world. Curious how other community pros are actually using AI? Wondering what’s working,…
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March Success Community Roundup! 🍀 🎩 🌈
Hey Vanilla friends! Happy March! Have you heard the statistic that the pub is widely considered one of Ireland's most iconic and successful cultural exports? True or not, it's always fun to throw on your green jumper and celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla…
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#TipTuesday — Rethinking Groups: From Spaces to Experiences
Groups have always played an important role in community building - creating dedicated spaces for specific audiences, topics, or levels of access. But with recent platform enhancements, Groups can now do much more than simply organize members. They can help you design more intentional, engaging community experiences.…
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How do you manage dozens of product forums, groups, teams, and initiatives?
I work at an awesome company that wants to scale community across all of our products which means a lot of forums, groups, internal teams, and opportunities. In prep for my 2026 strategy, I'd love to hear how other companies successfully managed this type of scale. I'm looking for ideas on doing this across 50+ products.…
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Retrieving group member request comments
Is there a way to review what a community group member wrote in their initial request to join the group? One of our group members wants to access some of the comments from folks requesting to join to understand their knowledge base of the group topic. Is this possible? If so, who can retrieve this information and how?…
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Custom Dashboard to Display Group Stats
I would like to create a dashboard for a new Group that we have created. I would like to see stats for a Group such as: Page views Active Users Visits New Users Most Viewed Pages Downloads etc. It appears that I may be able to get this information using a filter Category Name = Social Groups, but I would like these stats…
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Tip Tuesday: How to use Groups effectively for user research
In general, community groups can be invaluable in user research, providing rich insights and facilitating a deeper understanding of user needs and behaviors. They offer access to diverse perspectives, help identify potential issues, and can be used for various research methods such as focus groups, surveys, and…
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Private Group vs Restricted Category: your recommendations please
Good day Community, Has anyone utilized a Category for focused, and private conversations instead of a Group? Are there functionalities (or other benefits) of a Category that would make it superior to a Group other than page design? My concern with a Category over a Group is the management of membership: a private Group…
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Group Functionality
Hello, We're looking to expand our usage of Groups and I have some questions before I move ahead. (Use case for context: we have a particular market of customers that's relatively small. They meet offline to participate in peer-to-peer learning sessions and provide support for each other on our product. They have expressed…
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Custom Dashboard for Top Group Contributors in Social / Community Groups
Hello! I'm new to Analytics Dashboard and I'm trying to pull the top contributors per group. Is there a more presentable way to group them by their community groups? and filter further by only showing specific type of members per (ie, actual customers and not D2Lers) ? Truly appreciate your help!
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My top three groups analytics custom charts! 📈
A lot of communities I've been checking out these days are leveraging our groups feature — whether groups are right for your community or if basic categories make more sense (but that's another post…) can be a hot topic, but if you've already got groups and want to analyze them a bit more to see how they are being used…
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#TipTuesday - User Groups - When to Segment
What is User Segmentation Segmentation is basically sorting people in a community into groups based on certain criteria that matter to your community. These criteria could be things like title/role, product, industry, or specialization in a particular area. Segmentation, using Groups, can be crucial in online community to…
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Using events to grow group membership
Hi, We are looking to grow our group membership by hosting group events like roundtables, fireside chats etc. We've tested, but just to confirm - non-group members cannot RSVP to events? (this is what we would want, we want them to have to join the group to RSVP). If a non-group member tries to join they see this (no RSVP…
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Social Groups Category - to see Discussion List & Bookmark posts
Heya, So in the Social Groups documentation it says to take away the VIEW permissions for all roles for the Social Group Category. I only just realized that our forum hadn't done that… which meant that this Category showed up on our Category page (yay!) but that when someone clicked on it they saw a full list of all…
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Supporting Groups with current notification status
Hey all! We are at a point that we are starting to think about using groups. Given the current state of notifications for activities in groups, how are you managing groups currently? Do you send out a separate email newsletter? I'm leery to put something in Zapier (if I could) because of subscription permissions etc. I…
